Receiving your contract package
You will have the option to receive your Contract Package as a hard copy to take with you or you can opt to receive your Contract Package via password-protected email; a great way to keep a centralized copy for personal reference.
A Contract Package will include the following three (3) documents:
- Critical Information Summary
- Service Agreement
- Services Agreement Appendices
Critical Information Summary
The Critical Information Summary (CIS) includes the following information:
- A complete and accurate description of your account details, commitment and MyTab with Shaw Mobile.
- Overview of your monthly rate plan, rates for Add-Ons, and opt-in/opt-out statuses.
- Details on how to contact Shaw Mobile Customer Care and CCTS.
- General Details on:
- Accessing your account
- Optional PPU services
- Trial Periods and Return Policy
- Early Cancellation
- Device Warranty
Service Agreement
Similar to the CIS, the Service Agreement includes all the same information listed in the CIS, plus:
- Service information
- Store Details
- General Details on:
- How we communicate with you
- Copies of the Agreement
- Charges and Payment
- Additional terms and conditions
- A reference to the Service Agreement Appendices
Services Agreement Appendices
The Service Agreement Appendices will include: