Some accounts may receive error code 49 while attempting to log into one of the Shaw Go Apps. The error message will say "An unexpected error has occurred, error 49. Please contact us." Examples of Shaw Go Apps include CTV Go, TSN Go, Global Go.

How to troubleshoot error code 49

If you receive the following error message: "An unexpected error has occurred.  Please contact us", you should:

  1. Double-check your login credentials to make sure they're correct, then try again.
  2. If you continue to receive error 49, please contact us.

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