Most Shaw Mobile customers moved to Rogers to keep an equivalent plan and price. We cancelled the remaining Shaw Mobile lines on December 21, 2023.
If you wish to reactivate your line, please contact Rogers at 1-844-551-1957 by the end of the day on January 3, 2024.
Effective Tuesday, June 6, we began inviting Shaw Mobile customers to transfer their mobile service to Rogers. Customers can migrate their service and keep their same mobile number and pay the same plan price they do today.
Starting July 21, we'll begin messaging Shaw Mobile customers who have not yet transferred their mobile service to Rogers.
Shaw Mobile customers will have their services migrated to an equivalent Rogers mobile plan at the same rate, with a five-year price guarantee effective until April 3, 2028.
These comparable plans won't be eligible for device financing and won't include features such as Roam Like Home. These will be Bring Your Own Device (BYOD) plans only.
Effective December 21, any remaining Shaw Mobile lines will be cancelled.
To maintain your mobile service with an equivalent plan and pricing, contact Rogers at 1-844-551-1957.
If you are a Shaw Mobile customer who has not yet transferred your mobile service to Rogers, you'll be sent an email that includes the details of your Rogers Mobile equivalent plan and pricing, as well as a copy of your Wireless Service Agreement, the Rogers Terms of Service, Acceptable Use Policy and Privacy Policy. You'll then receive a service transfer kit by mail, including a new Rogers SIM card that'll allow you to transfer your line to Rogers.
There'll be separate kits sent for each line on your account. Every kit is designed for a specific phone number. To protect your security, the transfer kit will only be compatible with the mobile device currently used with the associated phone number. If a Rogers transfer kit is lost, damaged or not delivered, you can visit a Rogers retail location, bringing along your Shaw Mobile account number, postal code and two (2) pieces of ID, and we'll help you in transferring your service. Only Primary Account Holders are allowed to complete an in-store transfer.
If you have not yet received your new Rogers Mobile Service agreement by email or your service transfer kit by mail but would like to ask for a transfer to Rogers right away, you can also visit a Rogers retail location with your Shaw Mobile account number, postal code and two (2) pieces of ID, or contact Rogers over the phone at 1-844-551-1957 or by chat at rogers.com/support/shaw/mobile and provide your telephone number to begin the transfer process.
After December 21, we may be able to recover your number on the Rogers network. Please contact us at 1-888-764-3771.
After receiving a service transfer kit for your Shaw Mobile lines, you’ll receive an SMS message advising you of your Shaw Mobile service end date. You're required to follow the instructions in your kit to complete the transfer process by that date, including switching out your Shaw Mobile SIM card for a new Rogers SIM card, to avoid any interruptions to your mobile service.
If you have multiple lines on your Shaw Mobile account, you'll need to migrate all lines at the same time. This guarantees you won't experience any service interruptions on any lines when you switch your account to Rogers.
If nothing is done by your scheduled Shaw Mobile service end date, all active lines on your Shaw Mobile account will be auto-transferred to Rogers. Your Shaw Mobile service will stop working. At that point, you'll need to insert your new Rogers SIM card to start using your new Rogers Mobile service.
Once the transfer to your Rogers plan is complete, set up a MyRogers account and update your billing details, including setting up any pre-authorized payments. Please pay any remaining Shaw Mobile account balance.
These emails will continue to be distributed to Shaw Mobile customers throughout the coming months. All Shaw Mobile customers will eventually need to make the move to Rogers Mobile.
Once the transfer to a Rogers Shaw plan is complete, set-up the MyRogers App and update your billing details, and pay any remaining Shaw Mobile account balance.
Shaw Mobile customers who migrate over to Rogers will be automatically assigned an equivalent plan. Your plan’s monthly fee will be the same or better than what you had with Shaw Mobile. The pre-discount plan value is higher because we have added in additional features, including US roaming exclusively for Shaw Mobile customers. Your discount is also higher to guarantee your net monthly fees stay the same.
Your pricing is guaranteed until April 3, 2028—simply maintain your current eligibility for any discounts (for example, enrolment in Automatic Payments and maintaining your current Shaw Internet subscription).
Alberta customers paying $0 for the monthly “By the Gig” plan will continue to have provincial 9-1-1 fees discounted to maintain the $0 rate.
We're aware that some Shaw Mobile customers may have a special promotional discount with their service. These discounts will be added to your new Rogers plan within a few days of moving to Rogers. The discount should appear either on your first or second Rogers bill and will be backdated to your Rogers activation date.
Please note that any add-on subscriptions aren't transferred over and will need to be signed up for after the transfer. This includes Phone Protection plan customers, so you'll need to re-enrol on a Rogers Device Protection plan if you are interested in this option. Bring Your Own Device (BYOD) enrolment is now open and will be available through March 31, 2024.
Rogers plans for Shaw Mobile customers come with mobile data and connect to the Rogers national network at speeds of up to 150 Mbps. 5G device customers may notice a 5G logo or indicator when connected.
Shaw Mobile customers in BC and Alberta who subscribe to Shaw Internet will have their pricing guaranteed for five years (April 3, 2028). To maintain your existing pricing, you must maintain your current Shaw Internet subscription and enrol in Automatic Payments with Rogers, if applicable.
This offer is only available to Shaw Mobile customers migrating their services over to Rogers Mobile.
Yes. All Shaw Mobile customers in BC and AB are eligible to have their services migrated over to Rogers.
No. All Shaw Mobile customers in BC and AB are eligible to have their services migrated over to Rogers.
You’ll receive notifications about your scheduled transfer to Rogers, including an SMS message advising you of your auto-transfer date, which is when your Shaw Mobile service will end, and your Rogers Mobile service will be activated. You're required to follow the instructions in your kit to complete the transfer process by that date, including switching out your Shaw Mobile SIM card for a new Rogers SIM card, to avoid any interruptions to your mobile service.
If no action is taken by the Shaw Mobile service end date, any active lines on your Shaw Mobile account will be auto-transferred to Rogers and your Shaw Mobile service will stop working. At that point, you'll need to insert your new Rogers SIM card to start using your new Rogers Mobile.
With Rogers and Shaw coming together, Shaw Mobile customers must transfer to Rogers to maintain mobile service. Rogers has tried to contact all customers to facilitate the move. Effective December 21, any remaining Shaw Mobile lines will be cancelled.
To maintain your mobile service with an equivalent plan and pricing, contact Rogers at 1-844-551-1957.
Your Shaw Home services aren't impacted. The transition to Rogers is only required for your Shaw Mobile service. You can continue to enjoy your Shaw Home services the same way you do today.
You can migrate the same number of lines you currently have with Shaw Mobile to Rogers Mobile on equivalent plans.
No, you can no longer add a new line to your existing Shaw Mobile account. Once you transfer your Shaw Mobile service to Rogers, you may add a line to your Rogers account by selecting an in-market Rogers plan. Go to rogers.com/mobility to explore in-market Rogers Infinite plans.
No. As of June 30, 2023, we are no longer activating Shaw Mobile SIM cards. All new mobile activations must be completed through Rogers. Go to rogers.com/mobility to explore in-market Rogers plans.
Absolutely! When switching from Shaw Mobile to Rogers Mobile, you will be eligible for the same number of lines and can keep the same phone numbers you have today.
All Shaw Mobile lines must be migrated to a Rogers Shaw plan at the same time.
The equivalent plans offered to Shaw Mobile customers migrating over to Rogers Mobile are Bring Your Own Device (BYOD). If you’re interested in financing a new device, you can browse Rogers in-market plans here!
There is no Setup Fee for migrating lines. Shaw Mobile customers that port their current number to a Rogers account will receive an immediate SSF credit.
Conditions may apply. Please visit a Rogers retail location for more details.
After switching, you'll need to set up your voicemail again on the Rogers network. Please remember to save any important Shaw Mobile voicemails and messages before you insert your new Rogers SIM as they won't carry over to Rogers. Visit Rogers.com/voicemailsetup for instructions.
Conditions may apply. Please visit a Rogers retail location for more details.
IPR is an accessibility service for people who have hearing and speech disabilities. Both Rogers and Shaw offer this service. To use IPR, you'll need to register for a free account. There should be no impact on your service, but we recommend that all IPR customers complete a self-test after transferring to Rogers. Shaw Mobile customers who have registered for IPR should be able to continue to use their IPR app as is. If you do run into any issues, please visit www.rogers.com/accessibility/hearing-speech/wireless to re-subscribe.
T911 is an accessibility service for people who have hearing and speech disabilities. It allows people to communicate with emergency services via text. To use T911, a customer must be registered and Shaw Mobile customers moving to Rogers must re-register after the service transfer date. It’s a free mobile service and the registration process is simple. Go to https://www.rogers.com/accessibility/hearing-speech/wireless/text-with-911
We're issuing final bills for Shaw Mobile customers. We'll send you the final bill as you usually get it.
In-store payments are no longer accepted. Please pay your balance using other available payment methods.
Shop for new mobile services online with Rogers or contact us at 1-888-764-3771 for help if you've recently moved to Rogers.
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If your new plan isn't in your transfer kit, please contact us at 1–844-551-1957 and we can help in moving you to the correct plan.
As long as your Shaw Internet service remains active and on billing, you can continue to enjoy a discount on your Rogers Mobile service. If you downgrade your Internet tier, the amount of your mobile discount may be impacted.
Your device financing (or MyTab) balance won’t show in the email confirmation. If you received a transfer kit, your MyTab balance on your Shaw Mobile account will be transferred to Rogers as a Rogers device financing amount.
You can view this balance on your Rogers bill as a Monthly Device Payment in the Additional Charges and Credits section. The bill will also tell you your remaining number of financing payments and MyTab charge (until the end of your MyTab term).
If your discount is dependent upon having Shaw Internet services, it'll be removed.
As of July 11, Shaw Go WiFi has been rebranded to Rogers WiFi Hotspots. If you migrate from Shaw Mobile to Rogers, you'll get Rogers WiFi Hotspot via the ShawOpen network as long as you remain a Shaw Internet customer.
Customers may need to re-authenticate their device to Shaw Go WiFi the next time they are at a ShawOpen hotspot.
Part of the migration to Rogers, you’ll be asked to create a MyRogers account where you can set your preferences and manage your account.
No. Billing details, including Automatic Payments, won't be carried over. You can confirm your billing preferences while switching to Rogers in any Rogers retail location, through the Rogers contact centre or by setting up online billing through their MyRogers account.
To keep your existing pricing, including your $5 auto-pay discount, please make sure you set up Automatic Payments within 60 days after migrating to Rogers. Visit rogers.com/autopay for more info.
Your Shaw Mobile billing preferences will be kept (online billing and paper billing). We are encouraging all Rogers customers to transition to online billing. If you are currently receiving a paper bill for your Shaw Mobile service, you'll soon be asked to switch to online billing within the next few months.
If your questions are for a Shaw Mobile invoice (before your migration to Rogers), you're still able to contact Shaw Mobile at www.shaw.ca/contact-us.
If your questions are for a Rogers Mobile invoice (after migration), you'd contact Rogers Mobile at www.rogers.com/contact.
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