Shaw Mobile is committed to protecting the confidentiality of your account information. We will not share your personal account information with others without your expressed consent and are dedicated to protecting you against fraudulent activity and unauthorized access to your personal and account details.

Account Verification

Support Channels

Contact us to receive account specific support through our Customer Care channels (e.g. Messaging, Phone, or Social Media). You will be required to verify your account with your name, phone number or account number, and PIN. We may require additional authentication when you contact our Customer Care channels and send you a text message or email with a code to verify your identity.

My Shaw Mobile

To access My Shaw Mobile, you will be required to complete two (2) factor authentication, in which your phone number, PIN, and additional information are required.

For details on how to login to My Shaw Mobile, reset a forgotten PIN, or how to manage your account using My Shaw Mobile, please see About: My Shaw Mobile


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