Shaw makes paying your bills easy and versatile. Learn all about how to set up pre-authorized monthly payments and how to go paperless by switching to viewing your bills online.
Get answers about how long it takes to receive your eBill, how to save or print your bill with My Shaw or the My Shaw app, and more. Note: Starting February 1, 2024, the entity issuing this invoice and its associated business numbers have changed. Bu... Read more
Choose us with confidence thanks to our 30-Day Satisfaction Guarantee. If you are not 100% satisfied with your new home services, cancel within the first 30 days, and get a refund on your set-up and monthly fees. Please refer to the 30-Day Satisfacti... Read more
If you'd like to update your contact information you can do so using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID to log in to view your bill, manage your account and your servi... Read more
Rogers & Shaw FAQ Billing and Account FAQ Services FAQ Rogers and Shaw are coming together to bring you the latest 5G and fibre network technology. Your current services will continue as usual—and we can’t wait to share new and improved connectivity ... Read more
When you’re subscribed to Disney+ through Shaw, you can check your subscription status and find other resources from My Shaw. Solution Login to My Shaw. You may need to create a Shaw ID first. See How to create a Shaw ID to learn more. Navigate to Su... Read more
If you subscribe to Disney+ through us, you will need to activate your Disney+ subscription by linking it to a new or existing Disney+ account. Follow the steps below to link your accounts so you can begin enjoying Disney+ with us. Note: If you alrea... Read more
You are not alone. 9-8-8 is Canada’s new helpline for anyone who is thinking about suicide or who is worried about someone they know. Reach out for help, whenever you need it. About the 9-8-8 Suicide Crisis Helpline As a Telecommunications service pr... Read more
You can set up an auto-payment by contacting us directly. Solution Contact us by phone or live messaging. One of our agents will assist you in setting up your auto-payment. They will send you a secure link via email or SMS. Click the link and input y... Read more
You can make a one-time payment by contacting us directly. Solution Contact us by phone or live messaging. After verifying your account, our agent will send you a secure link via email or SMS. Click the link. Put the amount you want to pay. Input you... Read more
Two-step verification (also known as Multi-Factor Authentication or MFA) is an additional layer of security for all Shaw customers using My Shaw or the Shaw Home app. Two-step verification provides Shaw customers with two independent means to confirm... Read more
For quick payments for your Shaw home services (TV, Internet, Home Phone) you can use our Pay Without Signing In page. On this page you can make credit card payments towards your account without the need to sign into My Shaw. Solution Visit www.shaw.... Read more
Learn more about My Shaw (app and web) with our Frequently Asked Questions. My Shaw allows you to manage your account services right at your fingertips or online. You can quickly view billing information, manage TV services, emails, voicemails, and m... Read more
DocuSign allows us to digitally send you documents which you can easily review and sign. When any agreements are signed via DocuSign, you'll get a copy for your records through your email. Receiving a DocuSign Document Agreements and other documents ... Read more
After moving to a new address, you'll need to get all your equipment connected. If you received new equipment for your new home, we recommend having a technician help with set-up. Already have all your equipment? Find the steps below to help get ever... Read more
You can change your contact information on your account, including you contact phone number and email address by using My Shaw. Solution Login to MyShaw Navigate to the My Profile section in the header Click Edit under either the Phone or Email secti... Read more
You can view your orders and shipping details anytime using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). Order details include order date, order number, shipping company, and tracking number for the last ... Read more
Shaw's 2-year ValuePlans offer extended promotional savings and a price guarantee for two years. See the sections below to learn more about our 2-year ValuePlans. How do I renew my 2-year ValuePlan? You can review your 2-year ValuePlan online. Choose... Read more
With Shaw and Rogers coming together in April of 2023, Shaw/Rogers customers can visit one of our retail locations that are available across the country for a face-to-face customer experience for product demonstrations and account support. Use one of... Read more
Looking to self serve? Take control of your services. Learn how to self serve for your Shaw Internet, TV, and Billing and Account services. Get the My Shaw App Manage my Shaw Bill Manage your Subscription Ignite TV App Troubleshoot your WiFi Ignite E... Read more
Keeping you connected is our top priority. If your account is currently at risk of interruption to service due to billing, we can work with you to find a flexible payment arrangement. Requesting a payment arrangement will not necessarily prevent an a... Read more
My Shaw Mobile is our online account tool that allows Shaw Mobile customers to self-manage their mobile services from anywhere at any time. You can access your account by visiting my.shawmobile.ca from your mobile device, tablet, or personal computer... Read more
Learn more about SMS Marketing. What is SMS Marketing? Some customers may receive promotional marketing SMS (text messages) from Shaw. SMS Marketing is a form of messages sent digitally to customers to promote new offers, products, or services. If yo... Read more
Learn more information about Canadian Anti-Spam Legislation (CASL) What is CASL? Canada’s Anti-Spam Legislation (CASL) is a law that aims to protect Canadians and support their confidence in the digital economy by reducing the harmful effects of spam... Read more
If you receive calls that you feel are malicious, a nuisance or unsolicited, a good first option is to block the caller's number directly from your device. Consult the manufacture's User Guide for information on how to block numbers on your device. Y... Read more
If you have other active Home services with Shaw, your Shaw Mobile service will be invoiced separately. Please keep in mind that this will require you to make a separate payment for home services, if applicable. Use one of the options below to pay yo... Read more
Thinking of switching to Rogers? Moving or relocating to a new city? From the Shaw.ca home page, you can quickly check to see if our Internet, TV or Phone services are available in your area. How to check if your address is in our Service area From t... Read more
Looking to renew your Shaw services or looking to update your Shaw services? You can renew your 2-year ValuePlan with our latest bundles and services. How to renew your Shaw 2-year ValuePlan You can review your 2-year ValuePlan online. Choose one of ... Read more
Move your Shaw services to your new home. Get your TV, Internet or Phone services ready for your move because it should be easy to stay connected. Let us know when and where you're moving, and we'll help make moving as easy as possible. Set up your m... Read more
From time to time our outbound sales teams reach out to prospective customers to make them aware of new services and upcoming promotions that we feel they would be most interested in. Learn more about our outbound calling practices below. About: Shaw... Read more
Monthly billing is going paperless. This means you’ll no longer receive a paper invoice from us in the mail. By going paperless, we're taking a simple step towards making a greater difference for our environment by reducing waste and saving trees. Co... Read more
Shaw ID is a single login for our products and services like My Shaw, Ignite HomeConnect App (formerly known as BlueCurve Home), Ignite TV App (formerly known as BlueCurve TV), and Rogers WiFi Hotspots (formerly known as Shaw Go WiFi). Each account c... Read more
If you want more details on your 2-Year ValuePlan the best place to look is the original agreement copy from when you signed up. You will have received a copy of your agreement via email. Accessing your Shaw ValuePlan To access your 2-Year ValuePlan ... Read more
You can view the charges incurred by your services and payments you've made, within any date range, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). View transactions using the My Shaw website To view p... Read more
You can set up automatic payments for your monthly bills using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). My Shaw is the best way to set up automatic payments without having to contact us, get started w... Read more
You can find out when your next payment for your services is due, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). See your payment date using the My Shaw website To see your payment date using the My S... Read more
Intended Audience: Legacy Shaw customers. You can view your current bill for your services anytime, using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). With My Shaw you can also view past bills, transactio... Read more
Intended Audience: Legacy Shaw customers. You can view your current balance due for services using the My Shaw website (my.shaw.ca) or the My Shaw app (Apple App Store | Google Play Store). View your current balance due using the My Shaw website To v... Read more
It's convenient and easy to manage every aspect of your services using the My Shaw website (my.shaw.ca) and the My Shaw App (Apple App Store | Google Play Store). My Shaw allows you to manage your TV, Internet and phone with helpful troubleshooting, ... Read more
It's convenient and easy to manage every aspect of your Shaw accounts using the My Shaw website (my.shaw.ca) and the My Shaw mobile app (Apple App Store | Google Play Store). Manage your Shaw accounts using the My Shaw website Manage your Shaw accoun... Read more
It's convenient and easy to manage every aspect of your bills using the My Shaw website and the My Shaw app. My Shaw will enable you to self serve and always be on top of your Shaw bill. Setting up your account For new customers needing to set up a M... Read more
Two-step verification is a security measure for your My Shaw account. To ensure any sensitive information is protected, customers are required to set it up. Once enabled, certain sign-in attempts or account-related changes will trigger a 6-digit veri... Read more
Working from home more now? Need faster Internet? If you are looking to upgrade your services and want to see what your options are, check out the options below. Solution If you are looking for a new bundle package or are looking to upgrade your bund... Read more
Looking to learn more about our Home Phone services and the options that are available? Use the tips below for more information. Solution If you are looking for a new phone package for your home or are looking to upgrade your home phone package, plea... Read more
If you are considering upgrading your TV package and would like to see some of the options for additional television services that we provide: Solution Please see our current TV news and free previews. If you are looking to add a channel or theme to ... Read more
Looking to upgrade your Internet services with us? Solution If you are considering upgrading your Internet package and want to see our options for Internet services, you can check out our online exclusive offers and savings by visiting our Current In... Read more
If you would like to get a breakdown of your phone services on your monthly Shaw bill: Solution To see your current phone services, log in to My Shaw. Click Phone from the My Services navigation at the top and view the Features of your phone package.... Read more
If you want to log into My Shaw or the BlueCurve TV App but have forgotten your password: Solution Visit My Shaw, click Forgot your Shaw ID or password and enter your Email address. You will need to confirm that you are not a bot, then click Reset pa... Read more
You are a BlueCurve TV subscriber or have recently upgraded to BlueCurve TV and want to see the changes to your bill. You have a My Shaw account and would like to view your bill via My Shaw. You can access your BlueCurve TV bill via My Shaw. Once you... Read more
If you are not receiving any TV service and your equipment is working fine, the cause may be a result of service interruption as a result of missed payments, seasonal disconnect or planned maintenance/service outage. Solution To troubleshoot service ... Read more
Looking to get the My Shaw app? To install the My Shaw app on your mobile device: Solution You can download the My Shaw app by visiting the My Shaw app - Download and Setup page Select the appropriate download link for your device (iOS or Android) - ... Read more