Billing & Account Articles

Billing & Account Articles

Need help with billing?

Shaw makes paying your bills easy and versatile. Learn all about how to set up pre-authorized monthly payments and how to go paperless by switching to viewing your bills online.

68 Articles

Outbound Calling Practices

From time to time Shaw’s outbound sales teams reach out to prospective customers to make them aware of new services and upcoming promotions that we feel they would be most interested in. We’re always looking at ways to improve our practices to best s... Read more

How To: Unsubscribe from eBills

If you previously subscribed to eBills and are receiving monthly Shaw bills by email — but you'd like to start receiving paper bills in the mail again — you can unsubscribe using the My Shaw website (my.shaw.ca) or My Shaw mobile app (Apple App Store... Read more

How To: Create a Shaw ID

Shaw ID is a single login for Shaw products and services like My Shaw, BlueCurve Home, BlueCurve TV, and Shaw Go WiFi. Each Shaw account can have one Primary Shaw ID, belonging to the primary account holder. Up to four secondary Shaw IDs can be creat... Read more

How To: View my Shaw plan agreement

If you want to view the dates, terms, limits, and perks of your active Shaw plan agreements, you can find and view them on the My Shaw website (my.shaw.ca). View your Shaw plan agreements on the My Shaw website To view your current Shaw plan agreemen... Read more

How To: View my past transactions

You can view the charges incurred by your Shaw services and payments you've made, within any date range, using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). View transactions using the My Shaw websi... Read more

How To: Set up auto payments

You can set up automatic payments for your monthly Shaw bills using the My Shaw website (my.shaw.ca) or the My Shaw mobile app. Set up auto payments using the My Shaw website Set up auto payments using the My Shaw mobile app Set up auto payments usin... Read more

How To: Request a payment extension

If your account is overdue and you would like a payment extension, sign in to the My Shaw website (my.shaw.ca) or the My Shaw mobile app. If you are eligible for an extension, you will see a message at the top of the screen offering you the option to... Read more

How To: See when my next payment is due

You can find out when your next payment for Shaw services is due, using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). See your payment date using the My Shaw website See your payment date using the ... Read more

How To: View my current bill

You can view your current bill for Shaw services anytime, using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). View your current bill using the My Shaw website View your current bill using the My Sha... Read more

How To: View my current balance due

You can view your current balance due for Shaw services using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). View your current balance due using the My Shaw website View your current balance due usin... Read more

How To: Manage my Shaw services

It's convenient and easy to manage every aspect of your Shaw services using the My Shaw website (my.shaw.ca) and the My Shaw mobile app (Apple App Store | Google Play Store). Manage your Shaw services using the My Shaw website Manage your Shaw servic... Read more

How To: Manage my Shaw accounts

It's convenient and easy to manage every aspect of your Shaw accounts using the My Shaw website (my.shaw.ca) and the My Shaw mobile app (Apple App Store | Google Play Store). Manage your Shaw accounts using the My Shaw website Manage your Shaw accoun... Read more

How To: Manage my Shaw bill

It's convenient and easy to manage every aspect of your Shaw bills using the My Shaw website and the My Shaw mobile app. Manage your Shaw bill using the My Shaw website Manage your Shaw bill using the My Shaw mobile app Manage your Shaw bill using th... Read more

How To: Set up two-step verification for Shaw ID

Two-step verification is a security measure for your My Shaw account. When it's enabled, login attempts will trigger a 6-digit pin code to be sent to you by SMS text or email— your choice — and entering that pin code into the My Shaw website (my.shaw... Read more

How do I upgrade my Shaw services?

You are looking to upgrade your Shaw services and want to see what your options are. If you are looking for a new Shaw bundle package or are looking to upgrade your Shaw bundle package, please visit our current bundle offers. Learn more: Shaw TV and ... Read more

Where can I find options for Shaw's TV services?

You are considering upgrading your TV package and would like to see some of the options that Shaw has available. If you are looking to add additional television services, please see our current TV news and free previews. If you are looking to add a c... Read more

Where can I find options for Shaw's Internet services?

You are considering upgrading your Internet package and want to see Shaw's options for Internet service. If you are looking to add or upgrade your Internet services, you can check out our online exclusive offers and savings by visiting our Current In... Read more

How do I reset my Shaw ID password?

You want to log into your My Shaw account or BlueCurve TV but have forgotten your password. Visit My Shaw, click Forgot your Shaw ID or password and enter your Email address. You will need to confirm that you are not a bot, then click Reset password.... Read more

How can I view my BlueCurve TV bill?

You are a BlueCurve TV subscriber or have recently upgraded to BlueCurve TV and want to see the changes to your bill. You have a My Shaw account and would like to view your bill via My Shaw. You can access your BlueCurve TV bill via My Shaw. Once you... Read more

How do I get the My Shaw app?

You would like to install the My Shaw app on your mobile device. You can download the My Shaw app by visiting the My Shaw app - Download and Setup page on the Shaw Community. Select the appropriate download link for your device (iOS or Android) - or ... Read more

How do I contact Shaw Business about my account?

You have a question about your Shaw Business services or your business account and need to contact Shaw Business support. Residential agents are unable to assist with Business account inquiries, for all your Shaw Business related questions, please vi... Read more

How do I request a payment extension?

Your Shaw bill is due and you would like to request a payment extension. Visit My Shaw Click My Bills from the top navigation menu. Click the Request a payment extension link from the banner or pop-up option presented. Note: After requesting a paymen... Read more

What if I forgot my Shaw ID login information?

You have forgotten your Shaw ID login or My Shaw password. You can reset your Shaw ID login information by visiting My Shaw and clicking on Forgot your Shaw ID or password?. You will need to enter your email address under Recovery email. Once you cli... Read more

How do I manage my Shaw ID?

You want to make some changes to your My Shaw ID account. You can manage your Shaw ID from within My Shaw by visiting the My Profile section where you can change your Shaw ID, add a contact email, add/edit an account, add/edit a Shaw ID, add a recove... Read more

How do I access My Shaw?

You are having problems logging into your My Shaw account. Attempt to sign into My Shaw by visiting https://my.shaw.ca. If you have forgotten your Shaw ID or password, use these instructions to reset your password. Did You Know: If you have not yet r... Read more

How do I find my account number?

You are looking for your Shaw account number. Once you sign into My Shaw, your account number is displayed on the homepage under the Welcome greeting. You can also see your account number on your actual bill if you click View my Bill from your Accoun... Read more

How to understand your Shaw bill

You want to learn more about your monthly services on your Shaw bill. Once you have signed into My Shaw, click My Bills on the navigation bar at the top. Click View my bill to get a detailed breakdown. Review page one for a general summary and paymen... Read more

TALK TO US
Need more help?