Billing & Account Articles

Billing & Account Articles

Need help with billing?

Shaw makes paying your bills easy and versatile. Learn all about how to set up pre-authorized monthly payments and how to go paperless by switching to viewing your bills online.

69 Articles

Outbound Calling Practices

From time to time Shaw’s outbound sales teams reach out to prospective customers to make them aware of new services and upcoming promotions that we feel they would be most interested in. We’re always looking at ways to improve our practices to best s... Read more

How To: Unsubscribe from eBills

If you previously subscribed to eBills and are receiving monthly Shaw bills by email — but you'd like to start receiving paper bills in the mail again — you can unsubscribe using the My Shaw website (my.shaw.ca) or My Shaw mobile app (Apple App Store... Read more

How To: Create a Shaw ID

Shaw ID is a single login for Shaw products and services like My Shaw, BlueCurve Home, FreeRange TV, and Shaw Go WiFi. Each Shaw account can have one Primary Shaw ID, belonging to the primary account holder. Up to four secondary Shaw IDs can be creat... Read more

How To: View my Shaw plan agreement

If you want to view the dates, terms, limits, and perks of your active Shaw plan agreements, you can find and view them on the My Shaw website (my.shaw.ca). View your Shaw plan agreements on the My Shaw website To view your current Shaw plan agreemen... Read more

How To: View my past transactions

You can view the charges incurred by your Shaw services and payments you've made, within any date range, using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). View transactions using the My Shaw websi... Read more

How To: Set up auto payments

You can set up automatic payments for your monthly Shaw bills using the My Shaw website (my.shaw.ca) or the My Shaw mobile app. Set up auto payments using the My Shaw website Set up auto payments using the My Shaw mobile app Set up auto payments usin... Read more

How To: Request a payment extension

If your account is overdue and you would like a payment extension, sign in to the My Shaw website (my.shaw.ca) or the My Shaw mobile app. If you are eligible for an extension, you will see a message at the top of the screen offering you the option to... Read more

How To: See when my next payment is due

You can find out when your next payment for Shaw services is due, using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). See your payment date using the My Shaw website See your payment date using the ... Read more

How To: View my current bill

You can view your current bill for Shaw services anytime, using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). View your current bill using the My Shaw website View your current bill using the My Sha... Read more

How To: View my current balance due

You can view your current balance due for Shaw services using the My Shaw website (my.shaw.ca) or the My Shaw mobile app (Apple App Store | Google Play Store). View your current balance due using the My Shaw website View your current balance due usin... Read more

How To: Manage my Shaw services

It's convenient and easy to manage every aspect of your Shaw services using the My Shaw website (my.shaw.ca) and the My Shaw mobile app (Apple App Store | Google Play Store). Manage your Shaw services using the My Shaw website Manage your Shaw servic... Read more

How To: Manage my Shaw accounts

It's convenient and easy to manage every aspect of your Shaw accounts using the My Shaw website (my.shaw.ca) and the My Shaw mobile app (Apple App Store | Google Play Store). Manage your Shaw accounts using the My Shaw website Manage your Shaw accoun... Read more

How To: Manage my Shaw bill

It's convenient and easy to manage every aspect of your Shaw bills using the My Shaw website and the My Shaw mobile app. Manage your Shaw bill using the My Shaw website Manage your Shaw bill using the My Shaw mobile app Manage your Shaw bill using th... Read more

How To: Set up two-step verification for Shaw ID

Two-step verification is a security measure for your My Shaw account. When it's enabled, login attempts will trigger a 6-digit pin code to be sent to you by SMS text or email— your choice — and entering that pin code into the My Shaw website (my.shaw... Read more

How do I upgrade my Shaw services?

Scenario: You are looking to upgrade your Shaw services and want to see what your options are. Quick AnswerIf you are looking for a new Shaw bundle package or are looking to upgrade your Shaw bundle package, please visit our current bundle offers. St... Read more

Where can I find options for Shaw's TV services?

Scenario: You are considering upgrading your TV package and would like to see some of the options that Shaw has available. Quick AnswerIf you are looking to add additional television services, please see our current TV plan offers. If you are looking... Read more

Where can I find options for Shaw's Internet services?

Scenario: You are considering upgrading your Internet package and want to see Shaw's options for Internet service. Quick AnswerIf you are looking to add or upgrade your Internet services, you can check out our online exclusive offers and savings by v... Read more

How do I reset my Shaw ID password?

Scenario: You want to log into your My Shaw account or FreeRange TV but have forgotten your password. Quick Answer:Visit My Shaw, click Forgot your Shaw ID or password and enter your Email address. You will need to confirm that you are not a bot, the... Read more

How can I view my BlueSky TV bill?

Scenario: You are a BlueSky TV subscriber or have recently upgraded to BlueSky TV and want to see the changes to your bill. You have a My Shaw account and would like to view your bill via My Shaw. Quick Answer:You can access your BlueSky TV bill via ... Read more

How do I get the My Shaw app?

You would like to install the My Shaw app on your mobile device. You can download the My Shaw app by visiting the My Shaw app - Download and Setup page on the Shaw Community. Select the appropriate download link for your device (iOS or Android) - or ... Read more

How do I contact Shaw Business about my account?

You have a question about your Shaw Business services or your business account and need to contact Shaw Business support. Residential agents are unable to assist with Business account inquiries, for all your Shaw Business related questions, please vi... Read more

How do I request a payment extension?

Your Shaw bill is due and you would like to request a payment extension. Visit My Shaw Click My Bills from the top navigation menu. Click the Request a payment extension link from the banner or pop-up option presented. Did You Know: The payment exten... Read more

What if I forgot my Shaw ID login information?

You have forgotten your Shaw ID login or My Shaw password. You can reset your Shaw ID login information by visiting My Shaw and clicking on Forgot your Shaw ID or password?. You will need to enter your email address under Recovery email. Once you cli... Read more

How do I manage my Shaw ID?

You want to make some changes to your My Shaw ID account. You can manage your Shaw ID from within My Shaw by visiting the My Profile section where you can change your Shaw ID, add a contact email, add/edit an account, add/edit a Shaw ID, add a recove... Read more

How do I access My Shaw?

You are having problems logging into your My Shaw account. Attempt to sign into My Shaw by visiting https://my.shaw.ca. If you have forgotten your Shaw ID or password, use these instructions to reset your password. Did You Know: If you have not yet r... Read more

How do I find my account number?

You are looking for your Shaw account number. Once you sign into My Shaw, your account number is displayed on the homepage under the Welcome greeting. You can also see your account number on your actual bill if you click View my Bill from your Accoun... Read more

How to understand your Shaw bill

You want to learn more about your monthly services on your Shaw bill. Once you have signed into My Shaw, click My Bills on the navigation bar at the top. Click View my bill to get a detailed breakdown. Review page one for a general summary and paymen... Read more

How do I get a breakdown of pricing on my Shaw bill?

You want to see a breakdown of your Shaw bill. Once you have signed into My Shaw, click My Bills on the navigation bar at the top. By default, your last month of bills will display under your current balance. Click View my bill to get a detailed brea... Read more

Why is my first bill higher than expected?

You have received your first bill from Shaw and it appears to be higher than what you were expecting. Your first bill may be higher than expected as a result of equipment rentals, changes in service, or programming additions such as on-demand and pay... Read more

How do I check my current account balance?

You need to find your current account balance in order to pay your Shaw bill. Log in to My Shaw Once you have signed into My Shaw, click My Bills on the navigation bar at the top. By default, your last month of bills will display under your current b... Read more

How to verify, change, or cancel your appointment

There are a variety of channels including web chat, social, chat via the My Shaw app and phone that you can use to make or cancel an appointment with us. Visit https://www.shaw.ca/contact-us/ to make or update your Shaw appointment. Make or cancel an... Read more

How to return your Shaw Equipment

Need to return old Shaw equipment or looking to upgrade and change equipment? Upgrade your cable box, Internet modem, remote control or other piece of equipment at any of our Shaw Retail locations. Use the following options to return your Shaw equipm... Read more

How to change your Shaw Bundle/Package

Looking to update your TV, Internet or Phone services with Shaw? Check out our bundle options and find the right service option for you. Check out the options below to learn more about changing or updating your Shaw package. Need to change your bundl... Read more

Contact Us

Need to get in contact with us? We offer many ways to get the support you need. For all of our contact options, please visit our Contact Us page! Read more

Jan 9 | My Shaw Website Update (my.shaw.ca)

On January 9th, 2019, we're updating the My Shaw website (http://my.shaw.ca). This includes a visual update, layout changes to the navigation menu on My Shaw, and an emphasis on making the Support Community links easier to access. We are implementing... Read more

How do I cancel my Shaw services?

To cancel your Shaw Internet, TV, or Phone service: Please contact us at 1-888-472-2222 between the hours of 7am - 10pm (PST), 7 days a week. What to expect: An agent will review your account, discuss plan options, and offer a solution that best fits... Read more

Service Updates

Is your Shaw Internet or cable TV down? Select your region to view the latest outage and maintenance information. Vancouver Island Lower Mainland BC Interior Northern Alberta Southern Alberta Saskatchewan Manitoba Ontario Read more

TALK TO US
Need more help?