re # ***
When account was set up, we asked it be in both our names, Bruce and Barbara - this was not done.
Now when w try to purchase additional services on line, I'm unable to do so without providing additional verification.
Please change/advise how to correct this.
Bruce and Barbara
Hi @Bruce45 for this type of help you will need to contact the Shaw Support Channel directly, this is only a peer to peer help forum for users, not an official Shaw Support Channel. Please Please never never put your personal information on a public forum for everyone to see (ie. account number, real name, etc.) just in future post your question only. So please use the chat feature (preferred) or phone Shaw Support Directly. Hope everything works out.