Has anyone else had this issue? Last November I bought a house and contacted Shaw about a 24 month promotion they were running for $89.99/month for cable and internet - a pretty great deal! It showed that original cost of this package would be $170, but I got a promotion discount of -$80/month to bring it to $90. So I just got my first bill of year 2 of this deal, and to my surprise the bill is now $130/month?? Discount only showing $40 off this month for year 2 of the deal, and when I called customer service that was their response as well - apparently the discount is in two tiers, which was NOT mentioned in any of the marketing materials, as it simply said "24 months at $89.99, regular price $169.99 per month". They are investigating with a supervisor, but they keep telling me it is unlikely anything will change as that offer is no longer available. What the hell did I agree to then?? No one ever explained that to me, nowhere to be found in agreement, installer never said anything, what a crock.
Anyone else experience this horrific anti-consumer price gouge?
Do you have the copy of your service agreement? I have seen some promos that were tiered, x dollars for the first 12 months then x dollars for the rest of the agreement.
@andyjb -- horrific anti-consumer price gouge
Logon to your My Shaw account.
You may download each of the monthly invoices.
You should see something like:
2-year ValuePlan Internet 300 Price Guarantee (expires 02-Jun-21) -3.00
Internet 2-year ValuePlan Agreement (expires 02-Jun-21) 0.00
ValuePlan Internet Promotion (expires 02-Jun-21) -7.00
which shows the expiry-date of each discount. Correct?
Yea I see that now - my issue is with how this was presented to me last year:
Not even mad about the price increase, just how it was never made clear to me until after the fact.