As @rickatk said, re-up on a new two year plan and you’ll likely get the 30 bucks monthly savings you’d get by switching. That’s about what I got when I re-upped last summer. I politely “prodded” the rep who helped me at the time, and he also threw in a one time $100 bill credit.
If you find the service poor (you’d need to provide more details — tv? Internet? Phone?), then perhaps another provider is the way to go. That said, what specifically are the problems you’re encountering? Have you attempted to troubleshoot them with Shaw? I find Shaw support through online chat to be very responsive and helpful. Or post your problems here. This is a peer to peer forum but there are some very knowledgeable folks hereabouts.
You could also potentially save money by moving your mobile service to Shaw Mobile, assuming you have an eligible Shaw internet plan to qualify for their mobile discounts and reside in the Shaw mobile coverage area. I’ve switched four lines — two from Freedom and two from Rogers — and am saving well north of $1000 per year in cell phone bills. Just throwing it out there.
