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Hi @391956 , you will have to contact Shaw directly for this type of inquiry. You can phone/chat function/social media to get a hold of them.
@391956 -- can you connect to the My Shaw Portal, and view your invoices (for the last 2 years) and also view all "Transactions" ?
Other than that, @g-idk has given the correct advice: telephone Shaw at 1-888-472-2222
