@Roxxlyde -- welcome to this peer-to-peer discussion forum. It is not a path to Shaw Support.
To get a shipping-label for returning rented devices (PVR, cable-modem, phone adapter) to Shaw, contact them ( www.shaw.ca/chat ) or 1-888-472-2222.
P.S. In this forum, a "grasshopper" is the tag assigned to new participants.
From 1972, see: https://www.imdb.com/title/tt0068093/?ref_=fn_al_tt_2 -- the adventures of a Shaolin Monk as he wanders the American West armed only with his skill in Kung Fu for the probable reference to that monk as a child living at a school for monks.