Shaw Mobile Account Login Suggestion

[Dale1970]

It would be much better of when you login to Shaw Mobility you used ID and not the cell numbers of the phones you have on your plan.
I my case I have two phone on the plan I do not use personally - When I login to Mobility, the second step verification is sent to one of the cells I don't have. This is a real pain in the butt.
Is there a work around for this at all or can this system be improved to be more user friendly?

[shaw-tony]

@Dale1970 thank you for your feedback. I don't believe there is a workaround for that at this time. You can update the two-step authentication phone number to one that you have for ease of access. Touch base with our support team members to make this change done.