We received an email that our TV Box is being retired and all we had to do is "Call us to get your Complimentary TV Box". I am sitting on hold now for the 3rd time trying to get through. The first time, 28 minutes and I had to hang up. The 2nd time, 1 hour and 5 minutes and it rang through and disconnected. Now on hold for the 3rd time (only at 6 minutes so far). I've also left my name and phone twice (once a week ago and once again on Friday) and have not received a call back. I would much rather just upgrade online and not have to spend endless time sitting on hold to get their replacement product. Any suggestions? I guess I could stop paying my bill because then I assume they will call me and then I can deal with this matter? I can't believe that getting through to Shaw is worse than calling the CRA!
@lcstern -- That is not good service. While reading this, scroll-down to see:
Click the "Your Voice" hyperlink to give your feedback to Shaw on your non-optimal experience. You should get a reply.
> stop paying my bill because then I assume they will call me ...
The credit-card that Shaw had for my automatic payment expired at the end of September. My bank (BMO) texted me to say "payment declined", and Shaw E-mailed me, but nobody telephoned me.
Through the My Shaw portal, I updated the expiry-date, but was told that it would take 3 days for the change to be accepted. I waited, and paid it through My Shaw, and had to reactivate the "auto-payment".
They will only email you that your account has issues and to call them to have arrange payment. Where you will then sit on hold for 2 hours.