Unplug the wire that connects into your house phone, and then re-plug it. It should "click" when fully inserted.
Unplug the wire that connects into the wall-outlet, and then re-plug it. It should "click" when fully inserted.
On your Shaw Phone device, unplug the wire that connects to it, and then re-plug it. It should "click" when fully inserted.
On your Shaw Phone device, disconnect the AC power, wait a few seconds, and re-connect the power. Wait a minute while it "reboots", and then check your house-phone.
Or, try a different wire between your house phone and your wall-outlet.
@the_angells2003 Also, try plugging your phone directly in to the back of the phone modem. When unplugging the power on the phone modem, you also need to pull the battery to get it to properly power cycle.
@the_angells2003 -- that did not work
Was your phone previously working, or did you just self-install Shaw Phone?
What are the lit-up lamps on the Shaw Phone box?
Note that the Shaw Phone adapter has both "TEL 1" and "TEL 2" sockets. Be sure to use "TEL 1".
If all else fails, take your mobile-phone to contact Shaw: 1-888-472-2222, to get them to trouble-shoot.