Shaw landline can't call telus iphone

CECILEW67
Grasshopper

As of August 29 2023 I can't phone my home landline with my telus iPhone.  Neither can my sister or friend on telus.  This was not a problem  when I switched providers 2 years ago.

Labels (1)
0 Kudos
8 Replies

-- welcome to this peer-to-peer discussion forum, where v...

mdk
Legendary Grand Master

@CECILEW67 -- welcome to this peer-to-peer discussion forum, where volunteers try to help. 

This forum is not a direct path to Rogers/Shaw Support [1-888-472-2222].

But, in your case, it seems that TELUS has the problem "routing" from their network to the number of your home land-line.

From your Telus-connected iPhone, in mid-day, can you dial the "one-less" and/or the "one-number", e.g., if your number is 778-265-1001, try 778-265-1000 and 778-265-1002, to see if you can connect to either "nearby" number.

It is a complicated "routing" problem, due to full "portability" of telephone-numbers, when one changes telephone providers, e.g., when you switched your land-line from using Telus to using Shaw Phone. One number, e.g., 778-265-1000 can be routed through Telus, while 778-265-1001 is routed through Shaw, while 778-265-1002 is routed through some other provider.  Together, all the telephone-companies have a huge "routing-table", to properly route each individual number in B.C.

 

 

 

Reply
Loading...

Thanks for responding.  Sadly neither calling one number...

CECILEW67
Grasshopper

Thanks for responding.  Sadly neither calling one number up and down didn’t fix it.  Still can’t call home.

0 Kudos
Reply
Loading...

To confirm, you can’t call your Shaw landline from your T...

rstra
Grand Master

@CECILEW67 To confirm, you can’t call your Shaw landline from your Telus cell phone? The title of your post says the opposite.

Are you able to receive calls from other providers, or is it just Telus? If just Telus, I would call them to troubleshoot. Not sure what you mean by calling one number up and down.

0 Kudos
Reply
Loading...

-- Not sure what you mean by calling one number up and do...

mdk
Legendary Grand Master

@rstra -- Not sure what you mean by calling one number up and down.

If your telephone-number ends with "1234", and that number is routed into Shaw's network, then "add one", and try to call "1235", to see if that number connects (through Shaw? through Telus? through Rogers?). Given that Canada allows "number portability", then "1235" could be routed quite differently than "1234". Similarly, try to call "1233", as the "subtract one" 2nd part of this experiment.

Some telco needs to check the (shared) routing-tables for that "1234" number.

@CECILEW67 -- can you call-out from your phone to any number? Only to a number that also is a Shaw Phone customer? Can that Shaw Phone customer successfully connect to your Shaw Phone number?

 

 

 

0 Kudos
Reply
Loading...

So, calling random people and asking them who their provi...

rstra
Grand Master

@mdk  So, calling random people and asking them who their provider is? 🤣🤣🤣

0 Kudos
Reply
Loading...

-- yes, just make 2 calls, if you think that the results...

mdk
Legendary Grand Master

@rstra -- yes, just make 2 calls, if you think that the results will move you closer to a solution.

Scammers make unsolicited calls; why can't you?  🙂

0 Kudos
Reply
Loading...

when I phone home now.  The phone keeps ringing without c...

CECILEW67
Grasshopper

when I phone home now.  The phone keeps ringing without connecting 

0 Kudos
Reply
Loading...

-- neither calling one number up and down didn’t fix it....

mdk
Legendary Grand Master

@CECILEW67 -- neither calling one number up and down didn’t fix it. 

That experiment was not designed to fix it. It was designed to see if those "adjacent" (not "random") numbers can actually answer your calls.  Did the 2 calls go to voice-mail, or did somebody answer.

Again, this is a peer-to-peer discussion forum, where volunteers try to help. You really need to contact  technical support at Telus/Rogers/Shaw, to get professionals to trouble-shoot.  Shaw: 1-888-472-2222.

 

0 Kudos
Reply
Loading...