Shaw landline can't call telus iphone

[CECILEW67]

As of August 29 2023 I can't phone my home landline with my telus iPhone.  Neither can my sister or friend on telus.  This was not a problem  when I switched providers 2 years ago.

[mdk]

@CECILEW67 -- welcome to this peer-to-peer discussion forum, where volunteers try to help. 

This forum is not a direct path to Rogers/Shaw Support [1-888-472-2222].

But, in your case, it seems that TELUS has the problem "routing" from their network to the number of your home land-line.

From your Telus-connected iPhone, in mid-day, can you dial the "one-less" and/or the "one-number", e.g., if your number is 778-265-1001, try 778-265-1000 and 778-265-1002, to see if you can connect to either "nearby" number.

It is a complicated "routing" problem, due to full "portability" of telephone-numbers, when one changes telephone providers, e.g., when you switched your land-line from using Telus to using Shaw Phone. One number, e.g., 778-265-1000 can be routed through Telus, while 778-265-1001 is routed through Shaw, while 778-265-1002 is routed through some other provider.  Together, all the telephone-companies have a huge "routing-table", to properly route each individual number in B.C.

[CECILEW67]

Thanks for responding.  Sadly neither calling one number up and down didn’t fix it.  Still can’t call home.

[rstra]

@CECILEW67 To confirm, you can’t call your Shaw landline from your Telus cell phone? The title of your post says the opposite.

Are you able to receive calls from other providers, or is it just Telus? If just Telus, I would call them to troubleshoot. Not sure what you mean by calling one number up and down.

[mdk]

@rstra -- Not sure what you mean by calling one number up and down.

If your telephone-number ends with "1234", and that number is routed into Shaw's network, then "add one", and try to call "1235", to see if that number connects (through Shaw? through Telus? through Rogers?). Given that Canada allows "number portability", then "1235" could be routed quite differently than "1234". Similarly, try to call "1233", as the "subtract one" 2nd part of this experiment.

Some telco needs to check the (shared) routing-tables for that "1234" number.

@CECILEW67 -- can you call-out from your phone to any number? Only to a number that also is a Shaw Phone customer? Can that Shaw Phone customer successfully connect to your Shaw Phone number?

[rstra]

@mdk  So, calling random people and asking them who their provider is? 🤣🤣🤣

[mdk]

@rstra -- yes, just make 2 calls, if you think that the results will move you closer to a solution.

Scammers make unsolicited calls; why can't you?  🙂

[CECILEW67]

when I phone home now.  The phone keeps ringing without connecting 

[mdk]

@CECILEW67 -- neither calling one number up and down didn’t fix it. 

That experiment was not designed to fix it. It was designed to see if those "adjacent" (not "random") numbers can actually answer your calls.  Did the 2 calls go to voice-mail, or did somebody answer.

Again, this is a peer-to-peer discussion forum, where volunteers try to help. You really need to contact  technical support at Telus/Rogers/Shaw, to get professionals to trouble-shoot.  Shaw: 1-888-472-2222.