Learn how to use the 24/7 Video Recording feature of your camera in the Ignite HomeConnect (Shaw) app. You can turn on 24/7 recording, browse footage and time-stamped events, and turn on motion notifications and sound. Recorded clips are saved for up to 7 days.
Turn on 24/7 Video Recording
You have the option to enable 24/7 Video Recording in the Ignite HomeConnect (Shaw) app. This allows you to view saved clips up to 7 days after they were recorded.
For a screen-by-screen walkthrough of what you'll see in the Ignite HomeConnect (Shaw) app, check out: Turning 24/7 Video Recording on or off (iOS, Android).
- Open the Ignite HomeConnect app on your mobile device
- Sign in with your Shaw ID and password if you're not already signed in.
- Select the Home tab at the bottom of the screen
- Select the thumbnail image for the desired camera.
- Select Settings (gear icon) in the upper right corner
- Toggle the 24/7 Video Recording switch on.
Note: Once turned on, the camera will continuously record video and save it to the cloud for 7 days. When it’s turned off, the camera will provide live video, but does not record.
Viewing 24/7 Video Recording footage
On the Home tab, select your camera to scroll through a 7-day timeline of footage stored on the cloud. You can also scroll through a list of date- and time-stamped events, and filter your timeline by categories such as people, pets, vehicles and more.
For a screen-by-screen walkthrough of what you'll see in the Ignite HomeConnect (Shaw) app, check out: Viewing 24/7 Video Recording footage (iOS, Android).
Turning on notifications
In the Settings menu for each camera, you can turn on motion notifications in the Notifications section.
You can toggle these on or off or choose which events you’d like to be notified of (for example: people only).
Learn more: How to turn on notifications for home security.
How to record sound
Recording sound through your camera is off by default.
For a screen-by-screen walkthrough of what you'll see in the Ignite HomeConnect (Shaw) app, check out: Turning on your camera's sound (iOS, Android).
To turn it on:
- On the Home tab, select the camera you’d like to modify.
- On the camera page, select the Settings gear icon in the upper right corner.
- In the Preferences section, where it says Camera Sound, select the arrow next to Off to open the setting.
- Toggle the Camera Sound switch to the On position.
Now you can record sound for live and 24/7 Video Recording. You’ll also be able to use the Talk button for live two-way talk and listening.
Learn more: How to use two-way audio with your doorbell or camera.