Learn more about the SamKnows project how Shaw is supporting this project. SamKnows was designed to ensure that you have a successful Internet experience. From upload and download speeds to latency and video streaming, take control of your Internet experience by making informed decisions.
This article will provide insight into:
SamKnows is a program that helps measure your Internet performance through a "Whitebox" which provides information to help you diagnose and understand issues that you may have with your home network.
Shaw is committed to providing an exceptional Internet experience through a consistent and reliable broadband speed. With the help of our partner, SamKnows, we’re testing the performance of the Shaw network.
What are the benefits of SamKnows & Shaw Customer Network Test?
With this project, you can:
How do I join the test group?
Participating is easy! All you need to do is fill out a simple form. If you are selected to take part in the test, you will be contacted to confirm your participation and sent a measuring device to install with your current Internet modem. Once you install the measuring device, it will automatically send the results to SamKnows for reporting. The program will run for several months and an email will be sent to you once the testing is complete.
Your privacy is important to us. The device will only measure the connection and speed of your Internet service. It will not monitor or track your usage or activity.
The test will be conducted through SamKnows, who offer unbiased broadband measurement services around the world. Find out more about SamKnows.
If you have any additional questions, please read through our FAQs.
Here are some answers to commonly asked questions about SamKnows and Shaw's support of this project.
As part of Shaw’s ongoing commitment to an exceptional customer experience, this testing will help ensure that customers receive reliable and fast Internet service.
There are a number of selection criteria that SamKnows will be using to ensure that a representative sample of our high-speed Internet base is selected to provide us the most accurate view of the customer experience. As a result, not all who register may be selected, however, you may be called upon at a later date if more participants are required.
Once installed, the Whitebox will run in the background. The test may continue for several months.
Yes, you may cancel your participation at any time. Simply contact SamKnows at firstname.lastname@example.org to make arrangements to return the Whitebox.
Other than plugging in the Whitebox, you won't need to do a thing. The device will not disturb your Internet access and will run tests automatically to test download and upload speeds and other quality performance indicators.
Installation is easy - and is very similar to installing a router. Complete instructions will come with the device.
SamKnows does not collect any personal browsing data that passes through the device. The device only checks your bandwidth usage to decide whether to postpone the tests - for example, if you're downloading a large file - in order to prevent a poor customer experience. The device simulates the act of browsing to common websites in order to produce a metric for browsing speed rather than use your own browsing.
By default, the device does not allow remote access to it. For troubleshooting, SamKnows may ask you for permission to access the device via a secure SSH tunnel. This will not give them access to your home computers.
There is no cost to you for volunteering. The device will be shipped to you free of charge and will be yours for the duration of the test.
SamKnows will gather data from a statistically significant sampling of Shaw Internet customers, this data will be used by Shaw to ensure we are delivering an exceptional Internet experience.
Shaw is committed to compiling customer information in order to assess our network performance and ultimately make our customers' experiences even better. There are no plans to make available data from individual white boxes.
If you need assistance or have any questions, please contact the SamKnows support team at email@example.com.