This article applies to Apple HomePod devices sold in Canada. Please note that imported Apple HomePod devices may not support the same features.
While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Apple HomePod Support.
How to connect Apple HomePod to in-home WiFi
Ensure that your iOS device has iOS 11.2.5 or later.
On the iOS device that you are using to set up the HomePod, ensure that you have signed into iCloud with your Apple ID, and have enabled iCloud Keychain. You will also require two-factor authentication for your Apple ID.
Your iOS device will need to have Bluetooth enabled, and must be connected to your WiFi network.
Ensure that the Home app and the Apple Music app are installed on your iOS device. You will need to reinstall them if you have deleted them.
Setting up your HomePod
Connect your HomePod to the power outlet.
The HomePod will indicate that it has turned on with a sound and a pulsing light.
Hold your iOS device next to the HomePod. When prompted, tap Set Up.
Select the room in which your HomePod is located Enable Personal Requests, and transfer settings to set up access to your Apple services.