Interested in learning how to activate your Arris or Cisco modem? You're in the right place! When you order Shaw Internet and choose the Self Connect option, you can activate your modem through the My Shaw website (my.shaw.ca) in just a few easy steps.

When you receive your new modem, follow the steps below to learn how to connect and activate your service.

Note: This guide applies to these modems: Arris SBG6782, Cisco DPC3848V, Cisco DPC3825. If you're connecting a different modem, visit How To: Connect your Shaw Equipment for instructions.

 

How to connect your modem

The first step in modem installation is to find a good spot for your modem, plug it in, and power it on.

Connect coax and power to your modem

 

For help with this step, follow the setup instructions in this support article: How do I set up my Shaw Internet modem?

Once your modem is connected and powered on, scroll down to learn how to activate your Internet.

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How to activate your Internet

For this step, you will use My Shaw online (my.shaw.ca). If you don’t already have a Shaw ID you will need to create one to sign-in. If needed, take the steps found at How To: Create a Shaw ID before continuing.

  1. Go to my.shaw.ca and sign in using your Shaw ID.
  2. Follow the on screen prompts.
  3. Wait (up to 5 minutes) for activation to complete.

If your activation was successful, your modem installation is complete. You will be prompted to look for your new WiFi SSID (network name) and password on your modem. Use this information to connect your devices to your WiFi network. Help for this can be found at How To: Use Shaw Internet services with your devices.

If the activation fails, check your modem setup and click the try again button when you are ready. If activation fails a second time, you may need to try a different coax outlet in your home. Otherwise, click Contact support to connect live with an available Shaw Support Chat agent.

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Connecting to your new WiFi network

When you're finished with your modem installation, you can start using the Internet.

To connect devices to your new WiFi network, you'll just need your SSID (network name) and password. Both are printed on your Shaw modem.

For instructions specific to your computer, phone, tablet, TV, gaming console, or smart home device, visit the manufacturer's support website for the most up-to-date information.

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