Internet Articles

Internet Articles

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Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

319 Articles

How To: Use McAfee Multi Access File Lock

McAfee File Lock is included with Multi Access and allows you to store private files in a secure, personal vault on your PC computer, a shared network drive or on removable media, such as a USB drive, CD or DVD. Files in the vault are not visible and... Read more

How To: Install or Remove McAfee True Key

As a BlueCurve Network Security subscriber, you can easily access and download McAfee True Key from the My Shaw website. This article covers the supported browsers for True Key, and how to install or uninstall it from your devices. Note: Installation... Read more

About: McAfee True Key

McAfee True Key Premium is a password management tool that's included with a subscription to BlueCurve Network Security. With True Key, you are the password, making it easier and safer to unlock your digital world. Forget about the hassle of remember... Read more

How To: Uninstall McAfee Multi Access apps

McAfee Multi Access apps are included with a subscription to BlueCurve Network Security. If you've installed any included McAfee software on your devices and wish to remove it, you can do so at any time. This article provides a walk through on how to... Read more

About: BlueCurve Advanced Security

BlueCurve Advanced Security is included with a subscription to BlueCurve Network Security, and is activated in the BlueCurve Home app or web portal. This feature monitors your home network for online threats in real-time, and alerts you of any suspic... Read more

How To: Install McAfee Multi Access apps

As a BlueCurve Network Security subscriber, you can easily access and download your McAfee Multi Access apps from the My Shaw website. Each device type (Windows, Mac, iOS & Android) comes with a different McAfee security app, and the installation ste... Read more

About: McAfee Multi Access

McAfee Multi Access is a suite of security apps available to BlueCurve Network Security subscribers across Windows, Mac, IOS and Android devices. With protection for 10 devices included, you're assured that all your files and personal data are safe f... Read more

About: BlueCurve Network Security

BlueCurve Network Security is an add-on feature that protects your WiFi network and connected devices against all network threats. From computers and mobile phones, to home security cameras and smart thermostats—BlueCurve Network Security has you cov... Read more

BlueCurve Advanced Security FAQ

BlueCurve Advanced Security is included with a subscription to BlueCurve Network Security. This feature monitors your home network for online threats in real-time, and alerts you of any suspicious activity. Find answers below to frequently asked ques... Read more

How To: Use BlueCurve Advanced Security

BlueCurve Advanced Security is enabled when you subscribe to BlueCurve Network Security. To access your Advanced Security features, simply go to the Network section in the BlueCurve Home app or web portal. When enabled, Advanced Security will detect ... Read more

How do I run an Internet speed test?

Shaw Speedtest is a website you can use to measure the speed of your Internet connection. To run a Shaw Speedtest: Wire your device to the modem with an Ethernet cable, or stand within 10 feet of your modem. Connect your device to your WiFi network's... Read more

Can I change my dynamic IP address?

Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. While your IP address is dynamic, it is meant to stay the same for a long period of time, and may never change. Changes or maintenance to our network c... Read more

How To: Restart your modem with My Shaw

Having trouble with Internet or TV connectivity? Using My Shaw, you can restart your modem with the tap of a button to fix connectivity issues. Restarting your modem with My Shaw can be done once an hour. Restart your modem using the My Shaw website ... Read more

Shaw Go WiFi Finder App FAQ

Want to know more about how to use the Shaw Go WiFi Finder app? This page includes troubleshooting tips, and answers to frequently asked questions about the app. Troubleshooting and FAQI would like to report a faulty hotspotIf you appear to be connec... Read more

How To: Remove a Shaw Go WiFi device

If you previously registered a device so it could be used with the Shaw Go WiFi network of hotspots, you can deauthorize the device using the My Shaw website (my.shaw.ca) or My Shaw mobile app. Remove a device using the My Shaw website Remove a devic... Read more

How To: Rename a Shaw Go WiFi device

When your register devices so they can be used with the Shaw Go WiFi network of hotspots, you can give each device a unique nickname. You can rename registered devices using the My Shaw website (my.shaw.ca) or the My Shaw mobile app. Rename a device ... Read more

How To: Use Shaw Internet services with Google products

This article provides resources for setting up email or connecting to WiFi on Google devices, Google products, and Android devices. You can also set up Shaw email and connect to WiFi on Pixel phones, Pixelbook and Chromebook computers, Google Home de... Read more

How To: Use Shaw Internet services with Apple products

This article provides resources for setting up and troubleshooting Shaw Internet services on Apple products like iPhones, iPads, and Macs. You can also set up Shaw email and connect to WiFi on Apple Watches, Apple TV, and devices running the macOS an... Read more

How To: Navigate the BlueCurve Home app

Learn how to navigate and use BlueCurve Home. Navigating the menu options in BlueCurve Home is similar whether you're using the mobile app or web portal. Menu navigation Menu details Menu navigation BlueCurve Home features are organized into four mai... Read more

BlueCurve Home FAQ - Downtime Scheduler

Find frequently asked questions about how the downtime scheduler works in BlueCurve Home. Downtime scheduler FAQ What is the downtime scheduler and how does it work? Downtime scheduler is a feature in BlueCurve Home that allows you to automatically p... Read more

How To: Set a downtime schedule with BlueCurve Home

With the downtime scheduler in BlueCurve Home, you can automatically pause internet access on a schedule that works for your home. Set a schedule for bedtime, homework, dinner, or anytime you want. Up to four schedules can be set per day of the week.... Read more

How To: Activate your Hitron modem using My Shaw

Interested in learning how to activate your Hitron modem (CGNM-2250) using My Shaw? You're in the right place! When you order Shaw Internet, you can choose the Self-Install option. New customers who order a Hitron modem through direct fulfillment or ... Read more

How to setup Active Time Limits with BlueCurve Home

Learn how to setup Active Time Limits with BlueCurve Home. An Active Time Limit provides awareness of how long a profile is active on your home network, to help your family promote healthy Internet usage habits. When enabled, you will be notified whe... Read more

About: BlueCurve Pods

BlueCurve Pods are WiFi extenders that work with your BlueCurve Gateway and BlueCurve Home app. They ensure wall-to-wall WiFi coverage in any home, and are easily activated on your home network using the BlueCurve Home app. Pods are designed to provi... Read more

How to fix BlueCurve Pods offline

Learn how to fix BlueCurve Pods going offline on your home WiFi network. When a Pod goes offline, it will cause the mesh WiFi network to be incomplete and leave gaps or dead spots in the home. Follow the steps below to bring your Pods back online. Ho... Read more

How to manage BlueCurve Pods on your home network

Learn how to manage BlueCurve Pods on your home network. Pods can be renamed or removed at any time using BlueCurve Home. This can be helpful if you're troubleshooting or relocating a Pod to a different spot in your home. How to rename BlueCurve Pods... Read more

How To: Set up and activate BlueCurve Pods

This article will tell you how to set up and activate your new BlueCurve Pods, to improve your home network's WiFi coverage and eliminate dead spots. These instructions assume that you already have an activated BlueCurve Gateway modem in your home. I... Read more

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