Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

309 Articles

Can I change my dynamic IP address?

Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. While your IP address is dynamic, it is meant to stay the same for a long period of time, and may never change. Changes or maintenance to our network c... Read more

How To: Restart your modem with My Shaw

Having trouble with Internet or TV connectivity? Using My Shaw, you can restart your modem with the tap of a button to fix connectivity issues. Restarting your modem with My Shaw can be done once an hour. Restart your modem from the My Shaw website G... Read more

Shaw Go WiFi Finder App FAQ

Want to know more about how to use the Shaw Go WiFi Finder app? This page includes troubleshooting tips, and answers to frequently asked questions about the app. Troubleshooting and FAQI would like to report a faulty hotspotIf you appear to be connec... Read more

How To: Use Shaw Internet services with Google products

This article provides resources for setting up email or connecting to WiFi on Google devices, Google products, and Android devices. You can also set up Shaw email and connect to WiFi on Pixel phones, Pixelbook and Chromebook computers, Google Home de... Read more

How To: Use Shaw Internet services with Apple products

This article provides resources for setting up and troubleshooting Shaw Internet services on Apple products like iPhones, iPads, and Macs. You can also set up Shaw email and connect to WiFi on Apple Watches, Apple TV, and devices running the macOS an... Read more

Navigating the BlueCurve Home app

Learn how to navigate and use BlueCurve Home. Navigating the menu options in BlueCurve Home is similar whether you're using the mobile app or web portal. This article provides details on: Menu navigation Menu details Menu navigation BlueCurve Home fe... Read more

BlueCurve Home FAQ - Bedtime Mode

Find frequently asked questions about how Bedtime Mode works in BlueCurve Home. This article provides details on:Bedtime ModeMore BlueCurve Home FAQ topics Bedtime ModeWhat is Bedtime Mode and how does it work?Bedtime Mode allows you to automatically... Read more

How to use Bedtime Mode with BlueCurve Home

Learn how to use Bedtime Mode with BlueCurve Home. With Bedtime Mode, you can pause Internet access based on a schedule that works for your home. Video Tutorial: How to use Bedtime Mode with BlueCurve Home Can't view the video? Click here to view on ... Read more

How To: Activate your Hitron modem using My Shaw

Interested in learning how to activate your Hitron modem (CGNM-2250) using My Shaw? You're in the right place! When you order Shaw Internet, you can choose the Self-Install option. New customers who order a Hitron modem through direct fulfillment or ... Read more

How to setup Active Time Limits with BlueCurve Home

Learn how to setup Active Time Limits with BlueCurve Home. An Active Time Limit provides awareness of how long a profile is active on your home network, to help your family promote healthy Internet usage habits. When enabled, you will be notified whe... Read more

BlueCurve Pods overview

Find information on BlueCurve Pods including features and eligibility. BlueCurve Pods are WiFi extenders that work with your BlueCurve Gateway and BlueCurve Home app. They ensure wall-to-wall WiFi coverage in any home, and are easily activated on you... Read more

How to fix BlueCurve Pods offline

Learn how to fix BlueCurve Pods going offline on your home WiFi network. When a Pod goes offline, it will cause the mesh WiFi network to be incomplete and leave gaps or dead spots in the home. Follow the steps below to bring your Pods back online. Ho... Read more

How to manage BlueCurve Pods on your home network

Learn how to manage BlueCurve Pods on your home network. Pods can be renamed or removed at any time using BlueCurve Home. This can be helpful if you're troubleshooting or relocating a Pod to a different spot in your home. This page provides insight i... Read more

Setting up and activating BlueCurve Pods

Learn how to setup and activate BlueCurve Pods with our installation instructions below. Pods work with your BlueCurve Gateway, and can be activated with ease using the BlueCurve Home mobile app. When you first get your Pods, they can be activated to... Read more

How to configure Advanced Settings in BlueCurve Home

Learn how to navigate through some of the advanced settings of your Gateway with a few easy steps using BlueCurve Home. With advanced settings, you can make additional tweaks to your network such as Port Forwarding, customizing your LAN/WAN, and conf... Read more

BlueCurve Home FAQ - Advanced Settings

Find frequently asked questions about Advanced Settings in BlueCurve Home. This article provides details on:Advanced SettingsMore BlueCurve Home FAQ topics Advanced SettingsWhy am I no longer able to view/change some advanced settings?If you don't se... Read more

How to view and manage notifications in BlueCurve Home

BlueCurve Home notifies you of network changes or device activity on your home network. Follow the steps below to view and manage your BlueCurve Home notifications. This article provides insight into:How to access Notification CentreNotification type... Read more

How to use Protected Browsing with BlueCurve Home

Learn how to use Protected Browsing with BlueCurve Home. Protected Browsing helps to safeguard your home network against malicious content. Use Protected Browsing with BlueCurve HomeOpen BlueCurve Home (mobile app or web portal).Select Network.Select... Read more

How to check your network activity with BlueCurve Home

Learn how to check your network activity and status with BlueCurve Home. When you launch BlueCurve Home, the landing page shows you a snapshot of your network activity for the past 24 hours. From there, simply select a profile or a device to see more... Read more

BlueCurve Pods FAQ

Find frequently asked questions about BlueCurve Pods below. This article provides details on: What are BlueCurve Pods? Renting BlueCurve Pods Installation instructions and tips Using your BlueCurve Pods Troubleshooting Pods and Internet speeds What a... Read more

BlueCurve Home FAQ - Notifications

Find frequently asked questions about how Notifications work with BlueCurve Home. This article provides details on:NotificationsMore BlueCurve Home FAQ topics NotificationsWhat is the difference between Network Access and Network Activity notificatio... Read more

BlueCurve Home FAQ - Protected Browsing

Find frequently asked questions about how Protected Browsing works in BlueCurve Home. This article provides details on: Protected Browsing More BlueCurve Home FAQ topics Protected Browsing What is Protected Browsing? Protected Browsing is an opt-in s... Read more

BlueCurve Home FAQ - Network Activity

Find frequently asked questions about how to monitor network activity in BlueCurve Home. This article provides details on:Network ActivityMore BlueCurve Home FAQ topics Network ActivityWhat do the Most Active Profiles and Home Network Activity graphs... Read more

BlueCurve Home FAQ - Active Time Limits

Find frequently asked questions about how Active Time Limits work in BlueCurve Home. This article provides details on:Active Time LimitsMore BlueCurve Home FAQ topics Active Time LimitsWhat is an Active Time Limit?An Active Time Limit provides awaren... Read more

BlueCurve Home FAQ - Parental Controls

Find frequently asked questions about how Parental Controls work in BlueCurve Home. This article provides details on:Parental ControlsMore BlueCurve Home FAQ topics Parental ControlsHow do Parental Controls for BlueCurve Home work?Parental Controls f... Read more

BlueCurve Home FAQ - Profiles

Find frequently asked questions about how Profiles work in BlueCurve Home. This article provides details on: Profiles More BlueCurve Home FAQ topics Profiles How do Profiles work in BlueCurve Home? Profiles allow you to group devices together to easi... Read more

BlueCurve Home FAQ - Devices

Find frequently asked questions about how your devices work with BlueCurve Home. This article provides details on:DevicesMore BlueCurve Home FAQ topics DevicesWhy am I not seeing some or all of my devices in the Devices section of BlueCurve Home?This... Read more

BlueCurve Home FAQs

Learn more about BlueCurve Home with our frequently asked questions. This article provides details on: BlueCurve Home FAQs More BlueCurve Home FAQ topics BlueCurve Home FAQs What is BlueCurve Home? BlueCurve Home is a digital dashboard that lets you ... Read more

How do I set up my Shaw Internet modem?

You have received a new Internet modem from Shaw and are looking to set it up for first-time use. Connect the coax cable from a wall outlet to the Cable In connection on your modem. Connect the power cable to both the modem and a wall outlet. To conn... Read more

How do I modify my email settings on my Android device?

Need to update your @shaw.ca email settings on an Android device? Go to the home screen and select Email. Tap the Menu button and select the Settings icon. Tap Account Name and then tap Server settings. Make your edits, then click Done. Did You Know:... Read more

How do I change my Shaw email password?

You cannot log in to your Shaw.ca email address because you have forgotten your password, or you simply want to change your email or Webmail password for security reasons. Sign into My Shaw Click My Services > Internet from the menu at the top and sc... Read more

How to convert your wireless modem to bridged mode

You would like to connect and set up your Shaw WiFi modem with a third party networking device such as a router (this configuration is called "Bridged Mode"). To update your WiFi modem to a Bridge mode, you will need to contact us to turn bridge mode... Read more

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