Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

308 Articles

Shaw Go WiFi Finder App FAQ

Want to know more about how to use the Shaw Go WiFi Finder app? This page includes troubleshooting tips, and answers to frequently asked questions about the app. Troubleshooting and FAQI would like to report a faulty hotspotIf you appear to be connec... Read more

How To: Use Shaw Internet services with Google products

This article provides resources for setting up email or connecting to WiFi on Google devices, Google products, and Android devices. You can also set up Shaw email and connect to WiFi on Pixel phones, Pixelbook and Chromebook computers, Google Home de... Read more

How To: Use Shaw Internet services with Apple products

This article provides resources for setting up and troubleshooting Shaw Internet services on Apple products like iPhones, iPads, and Macs. You can also set up Shaw email and connect to WiFi on Apple Watches, Apple TV, and devices running the macOS an... Read more

Navigating the BlueCurve Home app

Learn how to navigate and use BlueCurve Home. Navigating the menu options in BlueCurve Home is similar whether you're using the mobile app or web portal. This article provides details on: Menu navigation Menu details Menu navigation BlueCurve Home fe... Read more

BlueCurve Home FAQ - Bedtime Mode

Find frequently asked questions about how Bedtime Mode works in BlueCurve Home. This article provides details on:Bedtime ModeMore BlueCurve Home FAQ topics Bedtime ModeWhat is Bedtime Mode and how does it work?Bedtime Mode allows you to automatically... Read more

How to use Bedtime Mode with BlueCurve Home

Learn how to use Bedtime Mode with BlueCurve Home. With Bedtime Mode, you can pause Internet access based on a schedule that works for your home. Video Tutorial: How to use Bedtime Mode with BlueCurve Home Can't view the video? Click here to view on ... Read more

How to activate a Hitron modem using My Shaw

Interested in learning how to activate your Hitron modem (CGNM-2250) using My Shaw? You're in the right place! When you order Shaw Internet, you can choose the Self-Install option. New customers who order a Hitron modem through direct fulfillment or ... Read more

How to setup Active Time Limits with BlueCurve Home

Learn how to setup Active Time Limits with BlueCurve Home. An Active Time Limit provides awareness of how long a profile is active on your home network, to help your family promote healthy Internet usage habits. When enabled, you will be notified whe... Read more

BlueCurve Pods overview

Find information on BlueCurve Pods including features and eligibility. BlueCurve Pods are WiFi extenders that work with your BlueCurve Gateway and BlueCurve Home app. They ensure wall-to-wall WiFi coverage in any home, and are easily activated on you... Read more

How to fix BlueCurve Pods offline

Learn how to fix BlueCurve Pods going offline on your home WiFi network. When a Pod goes offline, it will cause the mesh WiFi network to be incomplete and leave gaps or dead spots in the home. Follow the steps below to bring your Pods back online. Ho... Read more

How to manage BlueCurve Pods on your home network

Learn how to manage BlueCurve Pods on your home network. Pods can be renamed or removed at any time using BlueCurve Home. This can be helpful if you're troubleshooting or relocating a Pod to a different spot in your home. This page provides insight i... Read more

Setting up and activating BlueCurve Pods

Learn how to setup and activate BlueCurve Pods with our installation instructions below. Pods work with your BlueCurve Gateway, and can be activated with ease using the BlueCurve Home mobile app. When you first get your Pods, they can be activated to... Read more

How to configure Advanced Settings in BlueCurve Home

Learn how to navigate through some of the advanced settings of your Gateway with a few easy steps using BlueCurve Home. With advanced settings, you can make additional tweaks to your network such as Port Forwarding, customizing your LAN/WAN, and conf... Read more

BlueCurve Home FAQ - Advanced Settings

Find frequently asked questions about Advanced Settings in BlueCurve Home. This article provides details on:Advanced SettingsMore BlueCurve Home FAQ topics Advanced SettingsWhy am I no longer able to view/change some advanced settings?If you don't se... Read more

How to view and manage notifications in BlueCurve Home

BlueCurve Home notifies you of network changes or device activity on your home network. Follow the steps below to view and manage your BlueCurve Home notifications. This article provides insight into:How to access Notification CentreNotification type... Read more

How to use Protected Browsing with BlueCurve Home

Learn how to use Protected Browsing with BlueCurve Home. Protected Browsing helps to safeguard your home network against malicious content. Use Protected Browsing with BlueCurve HomeOpen BlueCurve Home (mobile app or web portal).Select Network.Select... Read more

How to check your network activity with BlueCurve Home

Learn how to check your network activity and status with BlueCurve Home. When you launch BlueCurve Home, the landing page shows you a snapshot of your network activity for the past 24 hours. From there, simply select a profile or a device to see more... Read more

BlueCurve Pods FAQ

Find frequently asked questions about BlueCurve Pods below. This article provides details on:What are BlueCurve Pods?Renting BlueCurve PodsInstallation instructions and tipsUsing your BlueCurve PodsTroubleshootingPods and Internet speeds What are Blu... Read more

BlueCurve Home FAQ - Notifications

Find frequently asked questions about how Notifications work with BlueCurve Home. This article provides details on:NotificationsMore BlueCurve Home FAQ topics NotificationsWhat is the difference between Network Access and Network Activity notificatio... Read more

BlueCurve Home FAQ - Protected Browsing

Find frequently asked questions about how Protected Browsing works in BlueCurve Home. This article provides details on:Protected BrowsingMore BlueCurve Home FAQ topics Protected BrowsingWhat is Protected Browsing?Protected Browsing is an opt-in servi... Read more

BlueCurve Home FAQ - Network Activity

Find frequently asked questions about how to monitor network activity in BlueCurve Home. This article provides details on:Network ActivityMore BlueCurve Home FAQ topics Network ActivityWhat do the Most Active Profiles and Home Network Activity graphs... Read more

BlueCurve Home FAQ - Active Time Limits

Find frequently asked questions about how Active Time Limits work in BlueCurve Home. This article provides details on:Active Time LimitsMore BlueCurve Home FAQ topics Active Time LimitsWhat is an Active Time Limit?An Active Time Limit provides awaren... Read more

BlueCurve Home FAQ - Parental Controls

Find frequently asked questions about how Parental Controls work in BlueCurve Home. This article provides details on:Parental ControlsMore BlueCurve Home FAQ topics Parental ControlsHow do Parental Controls for BlueCurve Home work?Parental Controls f... Read more

BlueCurve Home FAQ - Profiles

Find frequently asked questions about how Profiles work in BlueCurve Home. This article provides details on:ProfilesMore BlueCurve Home FAQ topics ProfilesHow do Profiles work in BlueCurve Home?Profiles allow you to group devices together to easily m... Read more

BlueCurve Home FAQ - Devices

Find frequently asked questions about how your devices work with BlueCurve Home. This article provides details on:DevicesMore BlueCurve Home FAQ topics DevicesWhy am I not seeing some or all of my devices in the Devices section of BlueCurve Home?This... Read more

BlueCurve Home FAQs

Learn more about BlueCurve Home with our frequently asked questions. This article provides details on:BlueCurve Home FAQsMore BlueCurve Home FAQ topics BlueCurve Home FAQsWhat is BlueCurve Home?BlueCurve Home is a digital dashboard that lets you mana... Read more

How do I set up my Shaw Internet modem?

Scenario: You have received a new Internet modem from Shaw and are looking to set it up for first-time use. Quick Answer:Connect the coax cable from a wall outlet to the Cable In connection on your modem.Connect the power cable to both the modem and ... Read more

How do I modify my email settings on my Android device?

Need to update your @shaw.ca email settings on an Android device? Go to the home screen and select Email.Tap the Menu button and select the Settings icon.Tap Account Name and then tap Server settings.Make your edits, then click Done. For more detaile... Read more

How do I change my Shaw email password?

Scenario: You cannot log in to your Shaw.ca email address because you have forgotten your password, or you simply want to change your email or Webmail password for security reasons. Quick Answer:Sign into My ShawClick My Services > Internet from the ... Read more

How to convert your wireless modem to bridged mode

Scenario: You would like to connect and setup your Shaw WiFi modem with a third party networking device such as a router (this configuration is called "Bridged Mode"). Quick Answer:To update your WiFi modem to a Bridge mode, you will need to contact ... Read more

How to view details about your Shaw Internet package

Scenario: You would like to view details about your Internet package and want to see what your Internet usage is (and you have a My Shaw account). Quick Answer:Sign into My ShawClick Internet from the My Services menu at the topView your current Inte... Read more

How to troubleshoot an intermittent Internet connection

Scenario: Your Internet connection appears to be not working or you keep losing your connection. You are looking for ways to troubleshoot issues with your Internet connection. Quick Answer:Check Shaw service alerts for your area. Unplug your Internet... Read more

How to fix BlueCurve Home login issues

Having trouble logging in or using BlueCurve Home? Learn how to identify and fix BlueCurve Home login issues with our guides below. This page provides insight into the following login errors:"Upgrade for This Experience""Invalid Shaw ID or password. ... Read more

Getting started with BlueCurve Home

Shaw BlueCurve Home is a digital dashboard that lets you manage your home WiFi network from anywhere. You can self-install and set up your WiFi environment in minutes, find your WiFi password, know who's online, troubleshoot issues and manage family ... Read more

How to pause Internet access with BlueCurve Home

With BlueCurve Home you can pause or unpause Internet access for a user or device. Pausing Internet access prevents that user from going online while connected to your home network. Video Tutorial: How to pause WiFi with BlueCurve Home Can't view the... Read more

How to set Parental Controls with BlueCurve Home

Learn how to set Parental Controls with BlueCurve Home. Turn on Parental Controls to reduce the risk of accessing objectionable websites and apps, and enable protective search settings for Google, Bing and YouTube. Video Tutorial: How to set bedtimes... Read more

How to manage people and profiles with BlueCurve Home

Learn how to manage people and profiles with BlueCurve Home. In the People menu, you can view and create profiles. Profiles allow you to group devices together to easily manage and personalize your home network. Features like Parental Controls and Be... Read more

Shaw Internet Services FAQs

Learn more about Shaw Internet services with our frequently asked questions. Did You Know: You can view past bills, set up Auto payment, set up your eBill, and view your current bill status using the My Shaw app. Download the My Shaw app on the Apple... Read more

Shaw Internet Troubleshooting FAQ

Below you'll find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Many Internet issues can be quickly solved by resetting your modem unplugging the power cord, waiting 30 seconds, and p... Read more

Internet Speed Upgrade | Doubling your download speeds

Enjoy faster download speeds with Shaw’s Internet speed upgrade. We recently announced that we are doubling the download speed of our Internet 150 and Internet 300 services, and are rolling out the update starting December 3 and throughout the month.... Read more

Optimizing your WiFi experience

With the launch of faster internet speeds comes a great deal of excitement, however, that excitement can be quickly dampened by expectations surrounding these new speeds not being met. WiFi speeds can vary on each device due to current technology, de... Read more

How To: Use Shaw Internet services with your devices

This article will help you set up and troubleshoot email and WiFi on devices like phones, computers, gaming consoles, TVs, and accessories. You'll find links to more detailed articles for Shaw devices, and links to external websites for devices sold ... Read more

Third-Party Support FAQs

This article covers some of the most commonly asked questions about third-party support. While Shaw is committed to providing the best service to our customers, we no longer can provide support for non-Shaw related issues. This article will provide a... Read more

Nov 12 | Connecting Families Program

The Connecting Families program has been designed by the Government of Canada to connect low-income Canadian families to the Internet. Shaw is among nine Internet service providers in Canada voluntarily contributing to the initiative by offering $10 ... Read more

How To: connect your Shaw Cisco WiFi modem (DPC3848V)

Learn how to connect your Shaw Cisco Wifi modem (DPC3848V) so that you can set up your WiFi network. Use the quick links below for additional information. This article will provide insight into:Connection instructionsFrequently Asked Questions Did Yo... Read more

How To: connect your Shaw Cisco WiFi modem (DPC3825)

Learn how to connect your Advanced WiFi Modem (Cisco DPC3825) so that you can set up your WiFi network. Use the quick links below for additional information. This article will provide insight into:Connection instructionsFrequently Asked Questions Did... Read more

How To: connect your Shaw Hitron WiFi modem (CGNM-2250)

Get connected to your WiFi network by following these easy instructions. You can also find the answers to common installation questions. Did You Know With the My Shaw app, you can chat with support, pay your bills and manage your Shaw products. Learn... Read more

Internet Security: Web browser security tips

Learn about how you can improve your Internet security with these Web browser security tips. Internet browsers allow you to safely and quickly access online content and your favourite websites. This article will provide insight into:What is a Web bro... Read more

Service Updates

Is your Shaw Internet or cable TV down? Select your region to view the latest outage and maintenance information.Vancouver IslandLower MainlandBC InteriorNorthern AlbertaSouthern AlbertaSaskatchewanManitobaOntarioService Tips and AnnouncementsStay co... Read more

How to use parental controls on the BlueCurve Gateway

Learn how to access and set up parental controls on the BlueCurve Gateway, The Gateway includes a number of parental control options which are accessible through the Admin Tool. Using these options, you can restrict access to specific websites, keywo... Read more

How to connect Harmon-Kardon Invoke (Cortana) to WiFi

Learn how to connect your Microsoft Cortana assistant to your Shaw in-home WiFi. The Harmon-Kardon Invoke is a voice-activated speaker featuring Microsoft Cortana's intelligence. This article will provide insight into:How to connect Cortana to in-hom... Read more

How to connect Apple HomePod to WiFi

The Apple HomePod was released in Canada on June 18, 2018. Learn how to connect your Apple HomePod assistant to your Shaw in-home WiFi. This article will provide insight into:How to connect Apple HomePod to in-home WiFi Did You Know? This article app... Read more

How to Self-Install a Shaw Advanced WiFi modem

Learn how you can save time by self-installing your new Shaw Advanced WiFi modem and get connected quickly. We'll ship your Advanced WiFi modem Self-Install Kit directly to your house so there's no need to take time off for an installation appointmen... Read more

How to configure bridge mode on the BlueCurve Gateway

Learn how to configure bridge mode using the Admin Tool on the BlueCurve Gateway. Bridge mode turns off the router functionality of the modem (including built in WiFi), and is often used to allow a second networking device (i.e. a third party WiFi ro... Read more

Smartphone setup guides 2018

Over 50 smartphones were released in 2018, and though we don't have email setup guides for all them, we do have step-by-step instructions for setting up email on some of the most recent iPhone and Android devices. Smartphones Apple devices: Apple iPh... Read more

Internet Security FAQs

Learn more about Internet security with tips on how to keep you safe while online with our Internet Security frequently asked questions. Note: McAfee Internet Security is a complete virus and online protection suite which is supported by McAfee and a... Read more

Shaw Modem Replacement

You may receive a modem with a letter stating that your existing modem requires mandatory replacement. We have initiated a network maintenance program in order to ensure that the Internet service with which we are providing our customers continues to... Read more

How to change the WiFi password on a BlueCurve Gateway

This page provides the information that you will need to change your WiFi password on the BlueCurve Gateway. To change the password for the wireless network on your Gateway, you will need to log into the modem configuration page which will allow you ... Read more

How to set up email and WiFi - Google Pixel 2

Learn how to set up your Shaw email on your Google Pixel 2. There are three options for setting up your Shaw email account on your Android device — POP/SMTP, ActiveSync (Exchange) and IMAP. This guide will explain how to connect your Google Pixel to ... Read more

How to set up email and WiFi - Google Pixel

Learn how to set up your Shaw email on your Google Pixel smartphone. There are three options for setting up your Shaw email account on your Android device — POP/SMTP, ActiveSync (Exchange) and IMAP. This guide will explain how to connect your Google ... Read more

How to set up Shaw email and WiFi on an Apple iPhone X

Setting up an Apple iPhone X? You’ll find everything you need below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple SupportRecommended server settings Visit Apple SupportAs your device’s manufacturer, Ap... Read more

How to set up email and WiFi - iPhone 8 and 8 Plus

Setting up an Apple iPhone 8 or 8 Plus? You’ll find everything you need below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple SupportRecommended server settings Visit Apple SupportAs your device’s manufa... Read more

Hardware Information - BlueCurve Gateway

Find information on the BlueCurve Gateway including key features, available connections and hardware specifications. The BlueCurve Gateway is available to eligible customers in the Okanagan as of December 4th, 2017, and to customers in Calgary and su... Read more

How to connect Amazon Fire TV Stick to WiFi

Learn how to connect your Amazon Fire TV Stick media streaming device to your Shaw in-home WiFi. This article will provide insight into:How to connect Amazon Fire TV Stick to in-home WiFi Did You Know? This article applies to the Amazon Fire TV Stick... Read more

How to connect Amazon Echo to WiFi

Learn how to connect your Amazon Echo digital assistant to your Shaw in-home WiFi. This article will provide insight into:How to connect Amazon Echo to in-home WiFi Did You Know? This article applies to Amazon Echo, Dot, Spot, and Show, but should al... Read more

How to connect Google Home to WiFi

Learn how to connect your Google Home assistant to your Shaw in-home WiFi. Follow the steps below to begin using your Google Home with WiFi. This article will provide insight into:How to connect Google Home to in-home WiFi Did You Know? This article ... Read more

How to connect your Nintendo Switch to WiFi

Learn how to connect to WiFi with your Nintendo Switch game console. This guide will explain how to connect your Switch to your WiFi network at home and to your Shaw Go WiFi when you're out and about. This article will provide insight into:How to con... Read more

How to delete emails in Webmail

Learn how to delete emails from your mailbox in Webmail. For each email address tied to your Shaw Account, Webmail provides 1GB (1,000 MB) of email storage. As you reach this threshold, we send out a notification that you are nearing your quota. In o... Read more

Shaw Email FAQ

Below you'll find answers to commonly asked questions about Shaw email, with links to support pages with more information. Frequently asked questionsWhat is Shaw email?A Shaw email address will have your username followed by @shaw.ca (eg. coolgrandma... Read more

IP Passthrough for Cisco 3848V modem

Whether you're looking to use a third party router or troubleshoot possible connectivity issues, IP Passthrough allows you to assign a public IP address to a device connected to your Cisco modem, effectively bypassing the Cisco's internal router. Fol... Read more

How to set up your Shaw email in Outlook 2016

Learn how to setup your Shaw email account through Outlook 2016 via Exchange/ActiveSync. You can also set up your Shaw email via IMAP, with Outlook 2016. While the preferred setup method for Outlook 2016 is ActiveSync/Exchange, there can be issues - ... Read more

How to set up email on multiple devices

For convenience, you can set up multiple devices — phone, tablet, laptop, and desktop computer — so you can access your Shaw email wherever you go. If that's your plan, there are recommended settings you should use on each device and in each mail add... Read more

What is an Email Server?

When someone sends you an email, it travels to their email server, is routed to Shaw's email server, and lands in your mailbox — where you can access it using any email app (or Shaw Webmail). When you send an email from your email app, it travels tha... Read more

How does Shaw email work?

An email (electronic mail) is a type of message sent from one person to another, using the Internet. They are the modern equivalent of paper letters sent through the postal service, with the advantages of instant delivery and not requiring a stamp. E... Read more

BlueCurve Gateway - Guide

Find information on how to set up your new BlueCurve Gateway, as well as how to change settings including your WiFi password and network name that you are using to broadcast your local WiFi connection. This article offers instruction for the followin... Read more

How to set up email on Samsung Galaxy S8 and S8+

Learn how to set up your email on your Samsung Galaxy S8 or S8+ with these tips. If you've got a new Samsung Galaxy S8 smartphone and want to get it set up to connect to your Shaw email account, you can follow the instructions below to get started. N... Read more

Which email setup method is right for me?

Setting up your Shaw email on a new device? Learn about which email setup method is best for you with this comparison table of email setup protocols. Generally, we suggest users use the IMAP email setup method for setting up their Shaw email accounts... Read more

Shaw Webmail: Frequently asked questions

You can log into Shaw Webmail from the web browser on any device or computer, anywhere in the world. If you set up Shaw email on your own devices or computer, you will be using a mail app created by a 3rd party to read emails in your mailbox on the S... Read more

Shaw Webmail: Preferences

You can use Shaw Webmail to send and receive email from any web browser. With preferences, you can edit your account settings, filters, spam settings, email signature, and notification settings. You can also manage your contacts and calendars, and se... Read more

IP Passthrough for Arris SBG6782

IP Passthrough allows you to assign a public IP address to a device connected to your Arris modem. Whether you're looking to use a third party router or troubleshoot possible connectivity issues, IP Passthrough bypasses your Arris modem's internal ro... Read more

Understanding Upload Speeds

Learn more about upload speeds with our frequently asked questions about download and upload speeds. OverviewFrequently Asked Questions OverviewWith the launch of Internet 150 (300), we’re now able to provide our Internet customers with top-tier spee... Read more

Pull the Power to fix Internet, TV or Phone issues

The Pull the Power Concept - If you are having trouble connecting to the Internet, have TV issues, can't access your PVR content, can't get a dial tone on your home phone, or are having basic technical issues with your devices, simply unplug the powe... Read more

How to connect your Insignia Connected TV to WiFi

Learn how to connect an Insignia Connected TV to a wireless network. New and recent models of Insignia televisions are capable of connecting to wireless networks in order to access additional content from the Internet. If you have an Insignia Connect... Read more

How to Connect the Amazon Kindle to WiFi

This guide will show you how to connect your Amazon Kindle to an available wireless network so that you can download and sync ebooks to your device. If you are a Shaw Internet customer currently using wireless Internet services, this guide will also ... Read more

Netgear N600 WiFi router - hardware information

Learn about the hardware specs for the Netgear N600 WiFi router. Information and specifications for the Netgear N600 WiFi Router. Manage your home network with the Netgear N600 dual band router. This equipment is used in Fibre to the Home accounts. T... Read more

Netgear R6400 WiFi Router Hardware Information

Learn about the hardware specs for the Netgear R6400 router. Information and specifications for the Netgear R6400 Router. Improve your WiFi speed and reliability with the Netgear R6400 WiFi router. This equipment is used in Fibre to the Home accounts... Read more

How to update your Web browser

Learn how to keep your browser up to date. Keeping your Web browser up to date is very important to ensure that your online experience is both safe and reliable. There are many Web browsers available across Windows, Mac OS, and other operating system... Read more

Shaw Go WiFi Troubleshooting and FAQs

Shaw Go WiFi FAQsShaw Go WiFi provides you with a Shaw Internet experience beyond the home allowing you to get online anytime you are in a Shaw hotspot. Once you register your mobile devices for Shaw Go WiFi, they will automatically connect every tim... Read more

About the ShawPasspoint SSID

About the ShawPasspoint SSIDShawPasspoint is an improved method for connecting to WiFi hotspots as part of the Wi-Fi Alliance Hotspot 2.0 Specification. The new ShawPasspoint SSID allows for easier registration by installing a profile on your device.... Read more

How to connect to a Shaw Go WiFi hotspot

Shaw Go WiFi provides you with a Shaw Internet experience beyond the home. As a Shaw Internet customer, you can access a huge network of super-fast WiFi locations all over your city for no additional cost. So you can stay connected, whether you're si... Read more

How to change your WiFi password on an Arris Modem

This page provides the information that you will need to change your WiFi password on an Arris Advanced Wireless Modem. To change the password you will need to log into the admin console which will allow you to configure various settings related to y... Read more

How to change your WiFi password on a Cisco Modem

This page provides the information that you will need to change your WiFi password on a Cisco Wireless Modem. To change the password for the wireless network on your Shaw wireless modem, you will need to log into the admin console which will allow yo... Read more

How to change your WiFi password on an SMC Modem

This page provides the information that you will need to change your WiFi password on an SMC Wireless Modem. To change the password for the wireless network on your Shaw wireless modem, you will need to log into the admin console which will allow you... Read more

Fix a slow Internet connection

Wondering "why is my internet so slow"? If you're having trouble with the speed or stability of your internet service, please follow one of the below options to be directed to helpful troubleshooting information: No Internet connectionSlow Internet c... Read more

Webmail is Being Upgraded to Version 8.6

Between September 2016, and March 2017, we completed an upgrade to Shaw Webmail (http://webmail.shaw.ca) to version 8.6. The update included a number of changes to the look and feel of Shaw Webmail as well as to the placement of key features. The upg... Read more

Shaw Webmail: Troubleshooting tips

You can fix Shaw Webmail performance issues with these troubleshooting tips. From password issues to help with switching email apps, refer to the topics below to make managing your email easier. Email Addresses Popup Blockers Recover Emails Loading I... Read more

How To: Connect your Shaw Equipment

Easily set up your Shaw equipment with our user guides and support material. Browse the equipment list below to find the connection support your need to enjoy your Internet or TV experience. What equipment are you connecting? Look at your new equipme... Read more

Self Connect Frequently Asked Questions

Learn more about Shaw’s Self Connect program which allows you to quickly and easily set up your equipment. Self Connect allows you to quickly and easily setup your new equipment without requiring a visit from a technician. Everything you need is ship... Read more

Get the most out of your Internet

Learn how to get the most out of your Internet service. Your Shaw Internet service provides your household with great download speeds. Speeds over wired connections are generally more consistent, but they can experience issues from time to time. WiFi... Read more

Getting started with in-home WiFi and Shaw Go WiFi

In this article, you will learn about the differences between and how to use Shaw in-home WiFi and Shaw Go WiFi. You'll find information about how WiFi works and WiFi troubleshooting, as well as instructions on how to connect your mobile device, set ... Read more

How To: connect and activate your Internet modem

Connecting your own Internet modem is easy! Self Connect allows you to quickly and easily setup your new Shaw Internet service without waiting for an appointment. Just a simple kit with everything you need - no appointments, no setup fees, no hassles... Read more

Email setup: Microsoft Office for Mac Outlook 2016

Are you setting up email in Microsoft’s Outlook 2016 for Mac app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings... Read more

How to run a Traceroute (Mac OS)

Learn how to run a Traceroute on a MacOS. Traceroute is a computer networking diagnostic tool which displays the path internet data takes from your computer to a specified destination, for example, a website. Internet data is broken into small pieces... Read more

Connect to Shaw Go WiFi

Connect to Shaw Go WiFi Here you'll find the help you need to get your phone, tablet, laptop, or other device connected to a Shaw Go WiFi hotspot. Shaw Go WiFi provides over 100,000 wireless hotspots in public places throughout Canada, and it's alrea... Read more

How to connect to Shaw WiFi on an Apple Device

This article provides resources for connecting to Shaw WiFi on Apple products while at home or on the go. You can connect to WiFi on iPhones, iPads, Macs, Apple Watches, Apple TV, and other devices running the macOS and iOS operating systems. Visit A... Read more

How to connect to Shaw WiFi on an Android device

This article provides resources for connecting to Shaw WiFi on any device running Android software. You can connect to any Shaw Go WiFi location or to your in-home network with your Pixel phone, Pixelbook or Chromebook computer, Google Home devices, ... Read more

How to Connect To In-Home WiFi

You can connect a computer, phone, tablet, or other wireless device to your home WiFi network. Connect to in-home WiFiOpen your device's WiFi settings.Select your home WiFi network from the list of available networks.Enter your network password. If y... Read more

Chromecast Audio - Setup Guide

Learn how to set up Google Chromecast Audio with these tips. Google Chromecast Audio is a small device that allows you to enjoy your favourite audio content from a variety of apps, and Google Chrome, on your home speakers. Below, you will find detail... Read more

Connecting your Android Wear Smartwatch to WiFi

Learn how to connect your Android Wear 2.0 smartwatch to your Shaw in-home WiFi network. Follow the steps below to connect your Android Wear Smartwatch to WiFi. Did You Know? Most smartwatches currently available run Android Wear 2.0, which is compat... Read more

How to set up Shaw email on a Windows mobile device

Setting up email on your Windows mobile device? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit Microsoft SupportMicro... Read more

Windows 10 Edge Browser

Learn about the Windows 10 Edge browser from Microsoft. Windows 10 brings with it a whole new Web browser. Edge is one of the smallest, fastest, and most unobtrusive Web browsers currently on the Internet. Here we will provide an introduction to the ... Read more

Setup Email in Windows 10 Mail

This page will cover everything you need to know to get your Shaw email setup in the Windows 10 Mail program. Immediately following the quick setup you'll find detailed instructions for the setup of each account type. For more information on differen... Read more

Windows 10 Overview

Learn about Windows 10 with this overview of what's new and what's the same in Microsoft Windows. As with Windows 8, Windows 10 brings some dramatic changes to the Windows environment, but this time it combines elements of Windows 8 with those of pre... Read more

How to protect yourself from email spam

Email spam is a common issue. Learn how to protect yourself from email spam with these resources. Protecting yourself from email spam Q: Who likes getting spam in their email?A: No one! According to data from Statista, email spam messages accounted f... Read more

IP Passthrough for Hitron CGNM-2250

Whether you're looking to use a third party router or troubleshoot possible connectivity issues, IP Passthrough allows you to assign a public IP address to a device connected to your Hitron modem, effectively bypassing the Hitron's internal router. L... Read more

About: WebAdvisor in McAfee Internet Security

McAfee WebAdvisor provides useful features that keep you safe while you search the web, like security checks, search, download, and password security protection. WebAdvisor is only available on PCs running Windows Vista or newer operating systems.Acc... Read more

CRTC/SamKnows Broadband Measurement Project - Phase 2

Learn about the second phase of the CRTC/SamKnows Broadband Measurement Project. Measuring Broadband Canada is a multi-year broadband measurement project that was first launched by the CRTC in conjunction with SamKnows in May 2015. Shaw is currently ... Read more

Cisco DPC3848V Advanced WiFi Modem - Guide

The Cisco Advanced WiFi modem is a high-performance device that combines a modem and WiFi router. Below, you can find details relating to setting up your Cisco Advanced WiFi Modem, where to find your network information, how to change your WiFi broad... Read more

About McAfee Internet Security Tools

Learn more about using McAfee Internet Security tools and any complications that they may cause with your Internet experience. This guide will provide information about, and links to, tools which will help you resolve any complications that you might... Read more

Troubleshooting common Shaw email issues

Fix common Shaw email issues with these email troubleshooting tips. From email spam bounce back issues to authentication and login issues, this article provides insight into: Email spam and bounce back messagesUnable to login to Shaw email - authenti... Read more

Hitron CGNM-2250 Advanced WiFi Modem - Guide

Find out how to set up and connect to your new Hitron Advanced WiFi modem and change the settings, including your network name, password, and WiFi channel. Before you get started, download the MyShaw app on your mobile device. Modem set upConnect you... Read more

Shaw Secure Update - Version 13.6

Shaw Secure 13.6 is a new updated version of Shaw Secure available to Windows users (excluding Windows Phone, RT, and XP and earlier) which has been designed to accommodate touch screen environments. Along with the new touch-capable interface, versio... Read more

How to use McAfee Software Removal

Learn about McAfee Software Removal and how to remove the software off of your computer. McAfee Software Removal is designed to remove all components of McAfee software from your computer after the programs have been uninstalled, thereby ensuring tha... Read more

Recent Fraudulent Messages and Phishing Attempts

If you receive one of these phishing scam emails, please do not click the link in the email. It will lead you to a different site, not the one depicted in the message. Fraudulent email messages such as these are typically sent to obtain personal and ... Read more

How to set up email and WiFi - Android Lollipop

Learn how to connect your Android Lollipop device to WiFi as well as how to setup your Shaw email account through an Exchange server. While there are three options for setting up your email on an Android Lollipop device including Exchange, the prefer... Read more

How to set up email and WiFi - HTC M8

If you have an HTC M8 phone and want to set up WiFi and your Shaw.ca email account via IMAP which is the recommended email setup method or through an ActiveSync (Exchange) server, click on the links below. Click on the links below to be redirected to... Read more

How to set up Shaw email and WiFi on an LG G3

Setting up email on your LG G3? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit LG SupportRecommended server settings Visit LG SupportLG offers the most up-to-date suppo... Read more

How to connect to WiFi - Google Chromebook

This guide will walk you through how to connect to a WiFi (wireless) network on your new Google Chromebook. Follow a few easy steps to set up your WiFi connection and get the most out of your Chromebook. For additional support, visit the Chromebook H... Read more

How to set up email and WiFi - Motorola Moto X (2014)

Read this guide to learn how to set up your WiFi and email using IMAP or a Microsoft Exchange (ActiveSync) server on your Motorola Moto X (2014) Android phone. For more information on your Motorola Moto X (2014) phone, visit Motorola Moto X Product S... Read more

Roku - Setup Guide

Learn how to set up your Roku streaming device. The Roku is a streaming device that connects directly to your television system and Internet services to allow you to access popular online streaming services, including Netflix, Rdio, NHL GameCenter an... Read more

How to set up email and WiFi - Samsung Galaxy Alpha

If you've got a Samsung Alpha smartphone and want to get it set up to connect to your Shaw Internet and Shaw email account, you can follow the instructions below to get started. While there are three options for setting up your email on a Samsung Alp... Read more

Issues using Mac Mail on OS X Yosemite

We are currently aware that customers using Shaw.ca email configured in Apple Mail on the release of the new Mac operating system, OS X Yosemite, may be experiencing difficulties with sending and receiving emails. If you have upgraded to OS X Yosemit... Read more

About SamKnows

Learn more about the SamKnows project how Shaw is supporting this project. SamKnows was designed to ensure that you have a successful Internet experience. From upload and download speeds to latency and video streaming, take control of your Internet e... Read more

Troubleshooting email attachment issues in Windows 8

Issue: Unable to send or open email attachments in Windows 8As the Windows 8 Mail Exchange Servers are not able to open attachments, a possible workaround can be linking the Outlook Server to Shaw Webmail. In order to do this, you will need to create... Read more

Online Video Streaming Support

Get support for online video streaming services with these troubleshooting tips. Online streaming has become popular through services such as Netflix, YouTube and Twitch, and platforms including the Apple TV and the Google Chromecast. The quality of ... Read more

How to set up a third party WiFi router

WiFi routers enable you to connect devices like your laptop, tablet, and phone to the Internet wirelessly. Your Shaw modem acts as a router for your home, but if you would prefer to use your own third party router, you can. Connect your router and Sh... Read more

Malware and Viruses - Detection and Removal

Learn how to detect and remove malware and viruses from your computer with these troubleshooting tips. Malware is software that is intended to damage or disable computers or computer systems. Sometimes a computer can become infected by malware, and a... Read more

How to set up Shaw email and WiFi on a Samsung Galaxy S5

Setting up email on a Samsung Galaxy S5? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your device’s... Read more

How to set up email forwarding in Shaw Webmail

Learn how to set up email forwarding with your Shaw Webmail account. Email forwarding automatically sends emails received at one address to another address. This can be useful if you have multiple email addresses but would like to receive everything ... Read more

Panasonic Smart TV - Connecting to WiFi

Learn how to connect your Panasonic Smart TV to your WiFi network. Some new and recent models of Panasonic televisions are capable of connecting to a wireless network to access additional content from the Internet. If you have a TV that is wireless-r... Read more

Sharp Smart TV - Connecting to Wireless Networks

Some new and recent models of Sharp televisions are capable of connecting to a wireless network to access additional content from the Internet. If you have a TV that is wireless-ready, please see the following guide for assistance in connecting your ... Read more

How to run a Trace Route (Windows)

Traceroute is a computer networking diagnostic tool which displays the path internet data takes from your computer to a specified destination, such as a website. This article will provide insight into how to run the Trace Route diagnostic test and ho... Read more

How to set up Guest Access for Shaw Go WiFi

ShawGuest access enables those who aren't Shaw customers yet the ability to try out the Shaw Go WiFi network, at specific locations or special events. Guests can connect to the ShawGuest network to receive complimentary Shaw Go WiFi access for up to ... Read more

How to set up email and WiFi - Samsung ATIV S

Learn how to connect your Samsung ATIV S Windows 8 phone to WiFi as well as how to setup your Shaw email account through an exchange server. While ActiveSync (Exchange) is the preferred email setup method, you can also use IMAP or POP. See the follow... Read more

Advanced WiFi modem guide - Arris SBG6782

In this article, you will find information on how to set up and connect to your new Arris SBG6782 modem, as well as how to change many of the settings including your network name, password and the WiFi channel that you are using to broadcast your loc... Read more

Webmail - Internet Explorer 11 Issues

If you need to troubleshoot Internet Explorer 11 issues try these tips. Previously, some customers accessing Webmail through the Internet Explorer 11 browser experienced issues when trying to navigate and browse the service. This was because, at the ... Read more

What is WiFi?

WiFi (also known as Wireless Internet) is a technology that makes it possible for devices to connect to the Internet wirelessly. Your Shaw modem acts as a wireless hub, making WiFi available in your home. What is WiFiHow WiFi works What is WiFi?WiFi ... Read more

About: WiFi interference

WiFi is a technology that makes it possible for devices to connect to the Internet wirelessly. Your Shaw modem acts as a wireless hub, making WiFi available in your home. Because the connection relies on signal transmission from the modem to your dev... Read more

Google Chromecast - Setup Guide

Learn how to set up Google Chromecast to access great content. The Google Chromecast is a new device from Google that allows you to enjoy your favourite content that you access from a variety of apps and Google Chrome on your TV in HD. Below, you wil... Read more

LG Smart TV - Connecting to WiFi

Learn how to connect your LG Smart TV to your WiFi network. If you have an LG TV that is wireless-ready, please see the following guide for assistance in connecting your TV to your Shaw wireless Internet service. Note: While we have provided the foll... Read more

Apple TV - Setup Guide

Learn how to set up your Apple TV with these tips. The Apple TV is an entertainment device that allows you to stream anything that's on your Mac or iOS device to your HDTV with AirPlay. Below, you will find details on how to connect your Apple TV to ... Read more

How to set up email and WiFi - Nokia 1020

Connect to WiFi and email via IMAP or Exchange (ActiveSync) on your new Nokia Lumia 1020 Windows 8 phone. IMAP is the preferred and recommended email setup method, but you can also use Exchange or POP servers to set up your email. For support on your... Read more

How to set up Shaw email and WiFi on an LG G2

Setting up email on your LG G2? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit LG SupportRecommended server settings Visit LG SupportLG offers the most up-to-date suppo... Read more

How to set up email and WiFi - Motorola Moto X

Read this guide to set up your WiFi and email using IMAP or an Exchange (ActiveSync) server on your Motorola Moto X Android phone in a few easy steps. IMAP is the preferred email setup method. For more details on your Motorola Moto X phone, visit Mot... Read more

How to connect a PS4 to TV and Internet

In this guide, you will find information on how to connect your Sony PlayStation 4 (PS4) gaming console to your television and Internet through either a wireless or wired connection. You can use WiFi or Ethernet to connect your PS4 to the Internet. T... Read more

Microsoft Xbox One - Setup Guide

Learn how to set up your Xbox One console. In this article you will find information on how to connect your Xbox One gaming console to your television, and to the Internet through either a wireless or a wired connection. This article will provide ins... Read more

How to set up email and WiFi - Google Nexus 5

Learn how to connect to WiFi on your Google Nexus 5 Android phone and set up your Shaw email account through IMAP or an Exchange server. We recommend that you use IMAP as it is the preferred email setup method for your Shaw email. For more informatio... Read more

How to set up Shaw email and WiFi on a Samsung Note 3

Setting up email on a Samsung Galaxy Note 3? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your devi... Read more

How to update your Mac OS

Learn how to update your Mac operating system (OS) by reading and following the instructions below. Ensure you are on a trusted network (e.g., home, work, etc.) and remember to always back up your data before you update any Mac software in case you e... Read more

How to set up email and WiFi - Sony Xperia Z1

Setting up email on your Sony Xperia Z1? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Sony SupportRecommended server settings Visit Sony SupportAs the device manufact... Read more

Shaw Secure Update - Version 12.8

Shaw Secure 12.8 is an updated version of Shaw Secure available to Windows 8 and Windows 8.1 users (excluding Windows Phone and RT) which has been designed to accommodate touch screen environments. Along with the new touch-capable interface, version ... Read more

What is Internet Bandwidth?

Bandwidth, as it applies to an Internet connection, is generally defined as the speed of data transfer over an Internet connection. What that means is that bandwidth is essentially the measurement of the amount of data that can be passed through an I... Read more

How to set up email and WiFi - HTC One

Continue reading to learn how to set up WiFi and your Shaw.ca email account via IMAP which is the recommended email setup method or through a Microsoft Exchange server, on your HTC One phone. For additional information on your HTC One phone, see HTC ... Read more

Shaw Go WiFi Finder App

As a Shaw Internet customer, you can access Shaw Go WiFi — a network of over 100,000 Shaw Go WiFi hotspots across Western Canada. The Shaw Go WiFi finder app for iOS and Android,devices will help you find hotspots and share your favourite locations w... Read more

How do I set up email in Windows Live Mail?

Are you setting up email in Microsoft’s Windows Live email app? You’ll find everything you need in the steps below. You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. ... Read more

How to delete a Shaw email address through My Shaw

Have a Shaw email address you no longer want? You can delete email addresses using My Shaw. Before you scroll down, log in the Shaw.ca website or download the My Shaw app for your mobile device. Delete an email address on the Shaw websiteDelete an em... Read more

How To: Report a website to McAfee Site Advisor

When you have McAfee Internet Security installed on your Windows computer, and you use a search engine, green checkmarks will appear next to websites that McAfee has deemed safe to visit.If you see a search result with a green checkmark that you thin... Read more

How to connect to an unsecured WiFi network

Learn how to connect to an unsecured WiFi network. Some wireless networks are open or unsecured, which means that you will be able to connect your devices to them without needing a password. How to connect with a mobile deviceHow to connect with a PC... Read more

How to set up Shaw email and WiFi on a Samsung Galaxy S4

Setting up email on a Samsung Galaxy S4? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your device’s... Read more

Manage Shaw Go WiFi Devices in My Shaw

As a Shaw Internet customer, you have free access to the Shaw Go WiFi network of thousands of hotspots. Depending on your Internet service with Shaw, you can register your device(s) to auto-connect between 3 and 10 devices. You can learn more in the ... Read more

Copyright Notification: Frequently Asked Questions

You may receive a copyright notification from Shaw as a result of copying, downloading or sharing protected content without legal consent. Here are some frequently asked questions about the copyright notification. Copyright Notification FAQsReview th... Read more

How to secure your wireless network

Learn how to secure your wireless (WiFi) network. Your home WiFi network can be set to either protected or open. Having an open network means that anyone within range of your network can connect and use your Internet service. A protected network asks... Read more

How To: Recover deleted emails in Shaw Webmail

Learn how to recover deleted emails in Shaw Webmail. Having second thoughts about deleting emails? Good news! If you delete an email in Webmail you can recover it through the recover deleted email function. The deleted email goes into your Trash fold... Read more

How to Report Spam and Adjust the Webmail Spam Filter

Spam can clutter your inbox — but it doesn't have to. If you're receiving a lot of spam email, you can try adjusting your spam filtering settings in Shaw Webmail. Adjust spam filter settingsGo to https://webmail.shaw.ca Log in using your email and pa... Read more

How to set up email and WiFi - Samsung Note II

Learn how to connect your Samsung Note II phone to WiFi as well as how to setup your Shaw email account through IMAP or an Exchange server. For more information, see Samsung Note II Product Support. For more information on the differences between IMA... Read more

How to set up email and WiFi - Google Nexus 7 / 10

Read this guide to connect to WiFi and set up your Shaw email account using IMAP or through an Exchange server on your Google Nexus 7 or 10 Android tablet. Although IMAP is the email setup method we recommend, it is also possible to set up your email... Read more

How to set up email in Outlook 2013

Are you setting up email in Microsoft’s Outlook 2013 app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit M... Read more

How to set up Shaw email and WiFi on a BlackBerry 10

Setting up email on your BlackBerry 10? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit BlackBerry SupportRecommended server settings Visit BlackBerry SupportBlackBerry ... Read more

How to boot into Safe Mode (Apple)

Learn how to boot Apple devices into Safe Mode. Safe Mode allows you to safely power on your computer in the event that there is a system issue, and can help resolve various problems with your Mac. This document will explain the various reasons you m... Read more

How to set up Shaw email with Mozilla Thunderbird

Are you setting up email in the Mozilla Thunderbird app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Mozilla SupportRecommended server settings Visit Mozi... Read more

Before you set up your mobile device...

Use these tips to assist in the setup of your Shaw email on your new mobile device. This document will explain what to do before you setup your mobile device (iPhone, iPad, Android, Windows P8/RT or BlackBerry) with Shaw email, and why your device ma... Read more

Troubleshoot: Unable to view video content on Community

If you are having trouble viewing video content embedded within Community documentation your browser's security settings may be preventing them from loading properly. Below you will find details on how to make this content viewable through the Intern... Read more

How to change the client lease time on a Cisco modem

Learn how to change the client lease time on a Cisco modem. If you are experiencing infrequent home WiFi disconnects, Issues connecting additional devices to your WiFi network, or notice that your devices are timing out or are losing connectivity aft... Read more

Email and Wireless Guide - Blackberry mobile devices

Setting up email or WiFi on your BlackBerry mobile device? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit BlackBerry SupportRecommended server settings Visit BlackBerry... Read more

How to set up Microsoft Office for Mac 2011

Microsoft Office for Mac 2011 offers an Apple-compatible version of Outlook 2011. Follow the instructions below to configure Office for Mac 2011 (Outlook for Mac 2011) to work with your Shaw.ca email account.Note: While we have provided the following... Read more

How to set up Shaw email or WiFi on an Indigo Kobo

Setting up email on your Kobo eReader? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Kobo SupportRecommended server settings Visit Kobo SupportKobo offers the most up-... Read more

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