Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

309 Articles

How do I run an Internet speed test?

Shaw Speedtest is a website you can use to measure the speed of your Internet connection. To run a Shaw Speedtest: Wire your device to the modem with an Ethernet cable, or stand within 10 feet of your modem. Connect your device to your WiFi network's... Read more

Can I change my dynamic IP address?

Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. While your IP address is dynamic, it is meant to stay the same for a long period of time, and may never change. Changes or maintenance to our network c... Read more

How To: Restart your modem with My Shaw

Having trouble with Internet or TV connectivity? Using My Shaw, you can restart your modem with the tap of a button to fix connectivity issues. Restarting your modem with My Shaw can be done once an hour. Restart your modem using the My Shaw website ... Read more

Shaw Go WiFi Finder App FAQ

Want to know more about how to use the Shaw Go WiFi Finder app? This page includes troubleshooting tips, and answers to frequently asked questions about the app. Troubleshooting and FAQI would like to report a faulty hotspotIf you appear to be connec... Read more

How To: Remove a Shaw Go WiFi device

If you previously registered a device so it could be used with the Shaw Go WiFi network of hotspots, you can deauthorize the device using the My Shaw website (my.shaw.ca) or My Shaw mobile app. Remove a device using the My Shaw website Remove a devic... Read more

How To: Rename a Shaw Go WiFi device

When your register devices so they can be used with the Shaw Go WiFi network of hotspots, you can give each device a unique nickname. You can rename registered devices using the My Shaw website (my.shaw.ca) or the My Shaw mobile app. Rename a device ... Read more

How To: Use Shaw Internet services with Google products

This article provides resources for setting up email or connecting to WiFi on Google devices, Google products, and Android devices. You can also set up Shaw email and connect to WiFi on Pixel phones, Pixelbook and Chromebook computers, Google Home de... Read more

How To: Use Shaw Internet services with Apple products

This article provides resources for setting up and troubleshooting Shaw Internet services on Apple products like iPhones, iPads, and Macs. You can also set up Shaw email and connect to WiFi on Apple Watches, Apple TV, and devices running the macOS an... Read more

How To: Navigate the BlueCurve Home app

Learn how to navigate and use BlueCurve Home. Navigating the menu options in BlueCurve Home is similar whether you're using the mobile app or web portal. Menu navigation Menu details Menu navigation BlueCurve Home features are organized into four mai... Read more

BlueCurve Home FAQ - Downtime Scheduler

Find frequently asked questions about how the downtime scheduler works in BlueCurve Home. Downtime scheduler FAQ What is the downtime scheduler and how does it work? Downtime scheduler is a feature in BlueCurve Home that allows you to automatically p... Read more

How To: Set a downtime schedule with BlueCurve Home

With the downtime scheduler in BlueCurve Home, you can automatically pause internet access on a schedule that works for your home. Set a schedule for bedtime, homework, dinner, or anytime you want. Up to four schedules can be set per day of the week.... Read more

How To: Activate your Hitron modem using My Shaw

Interested in learning how to activate your Hitron modem (CGNM-2250) using My Shaw? You're in the right place! When you order Shaw Internet, you can choose the Self-Install option. New customers who order a Hitron modem through direct fulfillment or ... Read more

How to setup Active Time Limits with BlueCurve Home

Learn how to setup Active Time Limits with BlueCurve Home. An Active Time Limit provides awareness of how long a profile is active on your home network, to help your family promote healthy Internet usage habits. When enabled, you will be notified whe... Read more

About: BlueCurve Pods

BlueCurve Pods are WiFi extenders that work with your BlueCurve Gateway and BlueCurve Home app. They ensure wall-to-wall WiFi coverage in any home, and are easily activated on your home network using the BlueCurve Home app. Pods are designed to provi... Read more

How to fix BlueCurve Pods offline

Learn how to fix BlueCurve Pods going offline on your home WiFi network. When a Pod goes offline, it will cause the mesh WiFi network to be incomplete and leave gaps or dead spots in the home. Follow the steps below to bring your Pods back online. Ho... Read more

How to manage BlueCurve Pods on your home network

Learn how to manage BlueCurve Pods on your home network. Pods can be renamed or removed at any time using BlueCurve Home. This can be helpful if you're troubleshooting or relocating a Pod to a different spot in your home. How to rename BlueCurve Pods... Read more

How To: Set up and activate BlueCurve Pods

BlueCurve Pods work with your BlueCurve Gateway, and can activated with ease using the BlueCurve Home app. When you first get your Pods, they can be activated together as a set, or individually at a later time. Getting started Activating your Pods Vi... Read more

How to configure Advanced Settings in BlueCurve Home

Learn how to navigate through some of the advanced settings of your Gateway with a few easy steps using BlueCurve Home. With advanced settings, you can make additional tweaks to your network such as Port Forwarding, customizing your LAN/WAN, and conf... Read more

BlueCurve Home FAQ - Advanced Settings

Find frequently asked questions about Advanced Settings in BlueCurve Home. This article provides details on: Advanced Settings More BlueCurve Home FAQ topics Advanced Settings Why am I no longer able to view/change some advanced settings?If you don't... Read more

How to view and manage notifications in BlueCurve Home

BlueCurve Home notifies you of network changes or device activity on your home network. Follow the steps below to view and manage your BlueCurve Home notifications. This article provides insight into:How to access Notification CentreNotification type... Read more

How to use Protected Browsing with BlueCurve Home

Learn how to use Protected Browsing with BlueCurve Home. Protected Browsing helps to safeguard your home network against malicious content. Use Protected Browsing with BlueCurve HomeOpen BlueCurve Home (mobile app or web portal).Select Network.Select... Read more

How to check your network activity with BlueCurve Home

Learn how to check your network activity and status with BlueCurve Home. When you launch BlueCurve Home, the landing page shows you a snapshot of your network activity for the past 24 hours. From there, simply select a profile or a device to see more... Read more

BlueCurve Pods FAQ

Find frequently asked questions about BlueCurve Pods below. What are BlueCurve Pods? What are Pods and how do they work? BlueCurve Pods are WiFi extenders that work with your BlueCurve Gateway and BlueCurve Home app. They ensure wall-to-wall WiFi cov... Read more

BlueCurve Home FAQ - Notifications

Find frequently asked questions about how Notifications work with BlueCurve Home. This article provides details on: Notifications More BlueCurve Home FAQ topics Notifications What is the difference between Network Access and Network Activity notifica... Read more

BlueCurve Home FAQ - Protected Browsing

Find frequently asked questions about how Protected Browsing works in BlueCurve Home. This article provides details on: Protected Browsing More BlueCurve Home FAQ topics Protected Browsing What is Protected Browsing? Protected Browsing is an opt-in s... Read more

BlueCurve Home FAQ - Network Activity

Find frequently asked questions about how to monitor network activity in BlueCurve Home. This article provides details on: Network Activity More BlueCurve Home FAQ topics Network Activity What do the Most Active Profiles and Home Network Activity gra... Read more

BlueCurve Home FAQ - Active Time Limits

Find frequently asked questions about how Active Time Limits work in BlueCurve Home. This article provides details on: Active Time Limits More BlueCurve Home FAQ topics Active Time Limits What is an Active Time Limit?An Active Time Limit provides awa... Read more

BlueCurve Home FAQ - Parental Controls

Find frequently asked questions about how Parental Controls work in BlueCurve Home. This article provides details on: Parental Controls More BlueCurve Home FAQ topics Parental Controls How do Parental Controls for BlueCurve Home work?Parental Control... Read more

BlueCurve Home FAQ - Profiles

Find frequently asked questions about how Profiles work in BlueCurve Home. This article provides details on: Profiles More BlueCurve Home FAQ topics Profiles How do Profiles work in BlueCurve Home? Profiles allow you to group devices together to easi... Read more

BlueCurve Home FAQ - Devices

Find frequently asked questions about how your devices work with BlueCurve Home. This article provides details on: Devices More BlueCurve Home FAQ topics Devices Why am I not seeing some or all of my devices in the Devices section of BlueCurve Home?T... Read more

BlueCurve Home FAQ

Learn the answers to the most frequently asked questions about the BlueCurve Home app. BlueCurve Home FAQ More BlueCurve Home FAQ pages BlueCurve Home FAQ What is BlueCurve Home? BlueCurve Home is a digital dashboard to manage your home WiFi network ... Read more

How do I set up my Shaw Internet modem?

If you have received a new Internet modem from Shaw and are looking to set it up for first-time use: Connect the coax cable from a wall outlet to the Cable In connection on your modem. Connect the power cable to both the modem and a wall outlet. To c... Read more

How do I modify my email settings on my Android device?

If you need to update your @shaw.ca email settings on an Android device: Go to the home screen and select Email. Tap the Menu button and select the Settings icon. Tap Account Name and then tap Server settings. Make your edits, then click Done. Did Yo... Read more

How do I change my Shaw email password?

If you cannot log in to your Shaw.ca email address because you have forgotten your password, or you simply want to change your email or Webmail password for security reasons: Sign into My Shaw Click My Services > Internet from the menu at the top and... Read more

How to convert your wireless modem to bridged mode

If you would like to connect and set up your Shaw WiFi modem with a third party networking device such as a router (a configuration known as "Bridged Mode") follow these instructions. To update your WiFi modem to a Bridge mode, you will need to conta... Read more

How to view details about your Shaw Internet package

If you would like to view details about your Internet package and want to see what your Internet usage is (and you have a My Shaw account): Sign into My Shaw Click Internet from the My Services menu at the top View your current Internet package detai... Read more

How to troubleshoot an intermittent Internet connection

If your Internet connection appears to be not working or you keep losing your connection and you are looking for ways to troubleshoot issues with your Internet connection: Check Shaw service alerts for your area. Unplug your Internet modem, wait 30 s... Read more

How to fix BlueCurve Home login issues

Having trouble logging in or using BlueCurve Home? Learn how to identify and fix BlueCurve Home login issues with our guides below. This page provides insight into common login errors. "Upgrade for this Experience" The message "Upgrade for This Exper... Read more

About: BlueCurve Home

BlueCurve Home is a digital dashboard to manage your home WiFi network and connected home. You can self-install and set up your WiFi environment in minutes, find your WiFi password, know who's online, and troubleshoot issues. Plus, manage family memb... Read more

How To: Pause Internet access with BlueCurve Home

With BlueCurve Home you can pause or unpause Internet access for a user or device. Pausing Internet access prevents that user from going online while connected to your home network. Video Tutorial: How to pause WiFi with BlueCurve Home Can't view the... Read more

How to set Parental Controls with BlueCurve Home

Learn how to set Parental Controls with BlueCurve Home. Turn on Parental Controls to reduce the risk of accessing objectionable websites and apps, and enable protective search settings for Google, Bing and YouTube Set Parental Controls Parental Contr... Read more

How to manage people and profiles with BlueCurve Home

Learn how to manage people and profiles with BlueCurve Home. In the People menu, you can view and create profiles. Profiles allow you to group devices together to easily manage and personalize your home network. Features like Parental Controls and Do... Read more

Shaw Internet Services FAQs

Learn more about Shaw Internet services with our frequently asked questions. Did You Know: You can view past bills, set up Auto payment, set up your eBill, and view your current bill status using the My Shaw app. Download the My Shaw app on the Apple... Read more

Shaw Internet Troubleshooting FAQ

Below you'll find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Many Internet issues can be quickly solved by resetting your modem unplugging the power cord, waiting 30 seconds, and p... Read more

Internet Speed Upgrade | Doubling your download speeds

Enjoy faster download speeds with Shaw’s Internet speed upgrade. We recently announced that we are doubling the download speed of our Internet 150 and Internet 300 services, and are rolling out the update starting December 3 and throughout the month.... Read more

Optimizing your WiFi experience

With the launch of faster internet speeds comes a great deal of excitement, however, that excitement can be quickly dampened by expectations surrounding these new speeds not being met. WiFi speeds can vary on each device due to current technology, de... Read more

How To: Use Shaw Internet services with your devices

This article will help you set up and troubleshoot email and WiFi on devices like phones, computers, gaming consoles, TVs, and accessories. You'll find links to more detailed articles for Shaw devices, and links to external websites for devices sold ... Read more

Third-party support FAQ

This article covers some of the most commonly asked questions about third-party support. While Shaw is committed to providing the best service to our customers, we no longer can provide support for non-Shaw related issues. Note: Information about pro... Read more

Nov 12 | Connecting Families Program

The Connecting Families program has been designed by the Government of Canada to connect low-income Canadian families to the Internet. Shaw is among nine Internet service providers in Canada voluntarily contributing to the initiative by offering $10 ... Read more

How To: Connect your Arris or Cisco modem

Interested in learning how to activate your Arris or Cisco modem? You're in the right place! When you order Shaw Internet and choose the Self Connect option, you can activate your modem through the My Shaw website (my.shaw.ca) in just a few easy step... Read more

How To: Connect your Shaw Hitron WiFi modem (CGNM-2250)

Get connected to your WiFi network by following these easy instructions. You can also find the answers to common installation questions. Did You Know With the My Shaw app, you can chat with support, pay your bills and manage your Shaw products. Learn... Read more

Internet Security: Web browser security tips

Learn about how you can improve your Internet security with these Web browser security tips. Internet browsers allow you to safely and quickly access online content and your favourite websites. This article will provide insight into:What is a Web bro... Read more

How to use parental controls on the BlueCurve Gateway

Learn how to access and set up parental controls on the BlueCurve Gateway, The Gateway includes a number of parental control options which are accessible through the Admin Tool. Using these options, you can restrict access to specific websites, keywo... Read more

How to connect Harmon-Kardon Invoke (Cortana) to WiFi

Learn how to connect your Microsoft Cortana assistant to your Shaw in-home WiFi. The Harmon-Kardon Invoke is a voice-activated speaker featuring Microsoft Cortana's intelligence. This article will provide insight into:How to connect Cortana to in-hom... Read more

How to connect Apple HomePod to WiFi

The Apple HomePod was released in Canada on June 18, 2018. Learn how to connect your Apple HomePod assistant to your Shaw in-home WiFi. This article will provide insight into:How to connect Apple HomePod to in-home WiFi Did You Know? This article app... Read more

How to Self-Install a Shaw Advanced WiFi modem

Learn how you can save time by self-installing your new Shaw Advanced WiFi modem and get connected quickly. We'll ship your Advanced WiFi modem Self-Install Kit directly to your house so there's no need to take time off for an installation appointmen... Read more

How to configure bridge mode on the BlueCurve Gateway

This article provides steps on how to enable or disable bridge mode on the BlueCurve Gateway. Bridge mode turns off the router functionality of the modem (including built in WiFi), and is often used to allow a second networking device (i.e. a third p... Read more

Smartphone setup guides 2018

Over 50 smartphones were released in 2018, and though we don't have email setup guides for all them, we do have step-by-step instructions for setting up email on some of the most recent iPhone and Android devices. Smartphones Apple devices: Apple iPh... Read more

Internet Security FAQs

Learn more about Internet security with tips on how to keep you safe while online with our Internet Security frequently asked questions. Note: McAfee Internet Security is a complete virus and online protection suite which is supported by McAfee and a... Read more

Shaw Modem Replacement

You may receive a modem with a letter stating that your existing modem requires mandatory replacement. We have initiated a network maintenance program in order to ensure that the Internet service with which we are providing our customers continues to... Read more

How to change the WiFi password on a BlueCurve Gateway

This page provides the information that you will need to change your WiFi password on the BlueCurve Gateway. To change the password for the wireless network on your Gateway, you will need to log into the modem configuration page which will allow you ... Read more

How to set up email and WiFi - Google Pixel 2

Learn how to set up your Shaw email on your Google Pixel 2. There are three options for setting up your Shaw email account on your Android device — POP/SMTP, ActiveSync (Exchange) and IMAP. This guide will explain how to connect your Google Pixel to ... Read more

How to set up email and WiFi - Google Pixel

Learn how to set up your Shaw email on your Google Pixel smartphone. There are three options for setting up your Shaw email account on your Android device — POP/SMTP, ActiveSync (Exchange) and IMAP. This guide will explain how to connect your Google ... Read more

How to set up Shaw email and WiFi on an Apple iPhone X

Setting up an Apple iPhone X? You’ll find everything you need below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple SupportRecommended server settings Visit Apple SupportAs your device’s manufacturer, Ap... Read more

How to set up email and WiFi - iPhone 8 and 8 Plus

Setting up an Apple iPhone 8 or 8 Plus? You’ll find everything you need below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple SupportRecommended server settings Visit Apple SupportAs your device’s manufa... Read more

Equipment Info: BlueCurve Gateway

Find information on the BlueCurve Gateway including key features, available connections and hardware specifications. Overview and features Light sequence Connections Specifications Install Guide Overview and features The BlueCurve Gateway has an upda... Read more

How to connect Amazon Fire TV Stick to WiFi

Learn how to connect your Amazon Fire TV Stick media streaming device to your Shaw in-home WiFi. This article will provide insight into:How to connect Amazon Fire TV Stick to in-home WiFi Did You Know? This article applies to the Amazon Fire TV Stick... Read more

How to connect Amazon Echo to WiFi

Learn how to connect your Amazon Echo digital assistant to your Shaw in-home WiFi. This article will provide insight into:How to connect Amazon Echo to in-home WiFi Did You Know? This article applies to Amazon Echo, Dot, Spot, and Show, but should al... Read more

How to connect Google Home to WiFi

Learn how to connect your Google Home assistant to your Shaw in-home WiFi. Follow the steps below to begin using your Google Home with WiFi. This article will provide insight into:How to connect Google Home to in-home WiFi Did You Know? This article ... Read more

How to connect your Nintendo Switch to WiFi

Learn how to connect to WiFi with your Nintendo Switch game console. This guide will explain how to connect your Switch to your WiFi network at home and to your Shaw Go WiFi when you're out and about. This article will provide insight into:How to con... Read more

How To: Delete emails in Shaw Webmail

Learn how to delete emails from your Shaw Webmail mailboxes. For each email address tied to your Shaw Account, you get 1GB (1,000 MB) of email storage. If you approach this limit, Shaw will send you a notification. You will need to delete some emails... Read more

Shaw Email FAQ

Below you'll find answers to commonly asked questions about Shaw email, with links to support pages with more information. Frequently asked questions What is Shaw email? A Shaw email address will have your username followed by @shaw.ca (eg. coolgrand... Read more

How to set up your Shaw email in Outlook 2016

Learn how to setup your Shaw email account through Outlook 2016 via Exchange/ActiveSync. You can also set up your Shaw email via IMAP, with Outlook 2016. While the preferred setup method for Outlook 2016 is ActiveSync/Exchange, there can be issues - ... Read more

How To: Set up email on multiple devices

For convenience, you can set up multiple devices — phone, tablet, laptop, and desktop computer — so you can access your Shaw email wherever you go. If that's your plan, there are recommended settings you should use on each device and in each mail add... Read more

About: Email Servers

When someone sends you an email, it travels to their email server, is routed to Shaw's email server, and lands in your mailbox — where you can access it using any email app (or Shaw Webmail). When you send an email from your email app, it travels tha... Read more

About: How Shaw email works

An email (electronic mail) is a type of message sent from one person to another, using the Internet. They are the modern equivalent of paper letters sent through the postal service, with the advantages of instant delivery and not requiring a stamp. E... Read more

BlueCurve Gateway - Guide

Find information on how to set up your new BlueCurve Gateway, as well as how to change settings including your WiFi password and network name that you are using to broadcast your local WiFi connection. This article offers instruction for the followin... Read more

How to set up email on Samsung Galaxy S8 and S8+

Learn how to set up your email on your Samsung Galaxy S8 or S8+ with these tips. If you've got a new Samsung Galaxy S8 smartphone and want to get it set up to connect to your Shaw email account, you can follow the instructions below to get started. N... Read more

Which email setup method is right for me?

Learn how to troubleshoot common issues with the BlueCurve TV remote control. From changing batteries to button issues, these tips will ensure that your remote is functioning properly. Email Setup Options There are three different ways you can set up... Read more

Shaw Webmail FAQ

You can log into Shaw Webmail from the web browser on any device or computer, anywhere in the world. If you set up Shaw email on your own devices or computer, you will be using a mail app created by a 3rd party to read emails in your mailbox on the S... Read more

About: Shaw Webmail preferences

You can use Shaw Webmail to send and receive email from any web browser. With preferences, you can edit your account settings, filters, spam settings, email signature, and notification settings. You can also manage your contacts and calendars, and se... Read more

IP Passthrough for Arris SBG6782

IP Passthrough allows you to assign a public IP address to a device connected to your Arris modem. Whether you're looking to use a third party router or troubleshoot possible connectivity issues, IP Passthrough bypasses your Arris modem's internal ro... Read more

Understanding Upload Speeds

Learn more about upload speeds with our frequently asked questions about download and upload speeds. OverviewFrequently Asked Questions OverviewWith the launch of Internet 150 (300), we’re now able to provide our Internet customers with top-tier spee... Read more

Pull the Power to fix Internet, TV or Phone issues

The Pull the Power Concept - If you are having trouble connecting to the Internet, have TV issues, can't access your PVR content, can't get a dial tone on your home phone, or are having basic technical issues with your devices, simply unplug the powe... Read more

How to connect your Insignia Connected TV to WiFi

Learn how to connect an Insignia Connected TV to a wireless network. New and recent models of Insignia televisions are capable of connecting to wireless networks in order to access additional content from the Internet. If you have an Insignia Connect... Read more

How to Connect the Amazon Kindle to WiFi

This guide will show you how to connect your Amazon Kindle to an available wireless network so that you can download and sync ebooks to your device. If you are a Shaw Internet customer currently using wireless Internet services, this guide will also ... Read more

Netgear N600 WiFi router - hardware information

Learn about the hardware specs for the Netgear N600 WiFi router. Information and specifications for the Netgear N600 WiFi Router. Manage your home network with the Netgear N600 dual band router. This equipment is used in Fibre to the Home accounts. T... Read more

Netgear R6400 WiFi Router Hardware Information

Learn about the hardware specs for the Netgear R6400 router. Information and specifications for the Netgear R6400 Router. Improve your WiFi speed and reliability with the Netgear R6400 WiFi router. This equipment is used in Fibre to the Home accounts... Read more

How to update your Web browser

Learn how to keep your browser up to date. Keeping your Web browser up to date is very important to ensure that your online experience is both safe and reliable. There are many Web browsers available across Windows, Mac OS, and other operating system... Read more

Shaw Go WiFi Troubleshooting and FAQs

Shaw Go WiFi FAQs Shaw Go WiFi provides you with a Shaw Internet experience beyond the home allowing you to get online anytime you are in a Shaw hotspot. Once you register your mobile devices for Shaw Go WiFi, they will automatically connect every ti... Read more

About the ShawPasspoint SSID

ShawPasspoint is an improved method for connecting to WiFi hotspots as part of the Wi-Fi Alliance Hotspot 2.0 Specification. The new ShawPasspoint SSID allows for easier registration by installing a profile on your device. This allows you to register... Read more

How to connect to a Shaw Go WiFi hotspot

Shaw Go WiFi provides you with a Shaw Internet experience beyond the home. As a Shaw Internet customer, you can access a huge network of super-fast WiFi locations all over your city for no additional cost. So you can stay connected, whether you're si... Read more

How to change your WiFi password on an Arris Modem

This page provides the information that you will need to change your WiFi password on an Arris Advanced Wireless Modem. To change the password you will need to log into the admin console which will allow you to configure various settings related to y... Read more

How to change your WiFi password on a Cisco Modem

This page provides the information that you will need to change your WiFi password on a Cisco Wireless Modem. To change the password for the wireless network on your Shaw wireless modem, you will need to log into the admin console which will allow yo... Read more

How to change your WiFi password on an SMC Modem

This page provides the information that you will need to change your WiFi password on an SMC Wireless Modem. To change the password for the wireless network on your Shaw wireless modem, you will need to log into the admin console which will allow you... Read more

Fix a slow Internet connection

Wondering "why is my internet so slow"? If you're having trouble with the speed or stability of your internet service, please follow one of the below options to be directed to helpful troubleshooting information: No Internet connectionSlow Internet c... Read more

Shaw Webmail Troubleshooting Tips

You can fix Shaw Webmail performance issues with these troubleshooting tips. From password issues to help switching email apps, refer to the topics below to make managing your email easier. Email Addresses Popup Blockers Recover Emails Loading Issues... Read more

How To: Connect your Shaw Equipment

What equipment are you connecting? Look at your new equipment and find the model. Once you’ve found it, choose your device for instructions on how to self connect. BlueCurve Gateway BlueCurve Pods Hitron Modem BlueCurve TV Box Wireless 4K BlueCurve T... Read more

Self Connect FAQ

Below you'll find answers to common questions about Shaw’s Self Connect program. Self Connect enables you to quickly and easily set up your home Internet or TV equipment without a visit from a technician. Everything you need is shipped in a handy kit... Read more

How To: Optimize your WiFi experience

Getting faster home Internet speeds can be exciting, but not being able to achieve those speeds on WiFi (wireless) connections can be disappointing. WiFi speeds can vary on each device due to device limitations and environmental factors. That said, t... Read more

Getting started with in-home WiFi and Shaw Go WiFi

In this article, you will learn about the differences between and how to use Shaw in-home WiFi and Shaw Go WiFi. You'll find information about how WiFi works and WiFi troubleshooting, as well as instructions on how to connect your mobile device, set ... Read more

How To: Connect and activate your Internet modem

The information below will help you connect your new modem and configure its built-in WiFi network, and get all of your other wireless devices connected and online. Optimal modem placement Self Connect Instructions - WiFi modem Self Connect instructi... Read more

Email setup: Microsoft Office for Mac Outlook 2016

Are you setting up email in Microsoft’s Outlook 2016 for Mac app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings... Read more

How to run a Traceroute (Mac OS)

Learn how to run a Traceroute on a MacOS. Traceroute is a computer networking diagnostic tool which displays the path internet data takes from your computer to a specified destination, for example, a website. Internet data is broken into small pieces... Read more

How To: Connect to Shaw Go WiFi

If you have a mobile device, laptop, or computer you would like to connect to a Shaw Go WiFi hotspot, follow these steps. Connect with a mobile device Connect with a laptop or desktop computer Connect with a mobile device Open the My Shaw app on your... Read more

How To: Connect to WiFi with an Apple device

If you have an Apple device and would like to connect to WiFi at home, or by using a Shaw Go WiFi hotspot, follow the instructions below. Connect to in-home WiFi Connect to Shaw Go WiFi Connect to in-home WiFi To connect your device to your home WiFi... Read more

How To: Connect to Shaw WiFi with an Android device

If you have an Android device and would like to connect to WiFi at home, or by using a Shaw Go WiFi hotspot, follow the instructions below. Connect to in-home WiFi Connect to Shaw Go WiFi Connect to in-home WiFi To connect your device to your home Wi... Read more

How To: Connect To in-home WiFi

You can connect a computer, phone, tablet, or other wireless device to your home WiFi network. Connect to in-home WiFi Open your device's WiFi settings. Select your home WiFi network from the list of available networks. Enter your network password. I... Read more

Chromecast Audio - Setup Guide

Learn how to set up Google Chromecast Audio with these tips. Google Chromecast Audio is a small device that allows you to enjoy your favourite audio content from a variety of apps, and Google Chrome, on your home speakers. Below, you will find detail... Read more

Connecting your Android Wear Smartwatch to WiFi

Learn how to connect your Android Wear 2.0 smartwatch to your Shaw in-home WiFi network. Follow the steps below to connect your Android Wear Smartwatch to WiFi. Did You Know? Most smartwatches currently available run Android Wear 2.0, which is compat... Read more

How to set up Shaw email on a Windows mobile device

Setting up email on your Windows mobile device? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit Microsoft SupportMicro... Read more

Windows 10 Edge Browser

Learn about the Windows 10 Edge browser from Microsoft. Windows 10 brings with it a whole new Web browser. Edge is one of the smallest, fastest, and most unobtrusive Web browsers currently on the Internet. Here we will provide an introduction to the ... Read more

Setup Email in Windows 10 Mail

This page will cover everything you need to know to get your Shaw email setup in the Windows 10 Mail program. Immediately following the quick setup you'll find detailed instructions for the setup of each account type. For more information on differen... Read more

Windows 10 Overview

Learn about Windows 10 with this overview of what's new and what's the same in Microsoft Windows. As with Windows 8, Windows 10 brings some dramatic changes to the Windows environment, but this time it combines elements of Windows 8 with those of pre... Read more

How to protect yourself from email spam

Email spam is a common issue. Learn how to protect yourself from email spam with these resources. Protecting yourself from email spam Q: Who likes getting spam in their email?A: No one! According to data from Statista, email spam messages accounted f... Read more

IP Passthrough for Hitron CGNM-2250

Whether you're looking to use a third party router or troubleshoot possible connectivity issues, IP Passthrough allows you to assign a public IP address to a device connected to your Hitron modem, effectively bypassing the Hitron's internal router. L... Read more

About: WebAdvisor in McAfee Internet Security

McAfee WebAdvisor provides useful features that keep you safe while you search the web, like security checks, search, download, and password security protection. WebAdvisor is only available on PCs running Windows Vista or newer operating systems. Ac... Read more

CRTC/SamKnows Broadband Measurement Project - Phase 2

Learn about the second phase of the CRTC/SamKnows Broadband Measurement Project. Measuring Broadband Canada is a multi-year broadband measurement project that was first launched by the CRTC in conjunction with SamKnows in May 2015. Shaw is currently ... Read more

Cisco DPC3848V Advanced WiFi Modem - Guide

The Cisco Advanced WiFi modem is a high-performance device that combines a modem and WiFi router. Below, you can find details relating to setting up your Cisco Advanced WiFi Modem, where to find your network information, how to change your WiFi broad... Read more

About McAfee Internet Security Tools

Learn more about using McAfee Internet Security tools and any complications that they may cause with your Internet experience. This guide will provide information about, and links to, tools which will help you resolve any complications that you might... Read more

Guide: Hitron Advanced WiFi modem (CGNM-2250)

In this article, you will find information about how to set up and connect to your new Hitron Advanced WiFi modem, as well as how to change many of its settings. Modem set up Connect your device to WiFi Change WiFi channel Change the wireless network... Read more

Shaw Secure Update - Version 13.6

Shaw Secure 13.6 is a new updated version of Shaw Secure available to Windows users (excluding Windows Phone, RT, and XP and earlier) which has been designed to accommodate touch screen environments. Along with the new touch-capable interface, versio... Read more

How To: Use the McAfee Consumer Product Removal tool

Learn how to remove McAfee by using the McAfee Consumer Product Removal (MCPR) tool to remove data completely for a McAfee Security product installation on a supported Windows operating system. How it works Using the product removal tool How it works... Read more

Recent Fraudulent Messages and Phishing Attempts

If you receive one of these phishing scam emails, please do not click the link in the email. It will lead you to a different site, not the one depicted in the message. Fraudulent email messages such as these are typically sent to obtain personal and ... Read more

How to set up email and WiFi - Android Lollipop

Learn how to connect your Android Lollipop device to WiFi as well as how to setup your Shaw email account through an Exchange server. While there are three options for setting up your email on an Android Lollipop device including Exchange, the prefer... Read more

How to set up email and WiFi - HTC M8

If you have an HTC M8 phone and want to set up WiFi and your Shaw.ca email account via IMAP which is the recommended email setup method or through an ActiveSync (Exchange) server, click on the links below. Click on the links below to be redirected to... Read more

How to set up Shaw email and WiFi on an LG G3

Setting up email on your LG G3? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit LG SupportRecommended server settings Visit LG SupportLG offers the most up-to-date suppo... Read more

How to connect to WiFi - Google Chromebook

This guide will walk you through how to connect to a WiFi (wireless) network on your new Google Chromebook. Follow a few easy steps to set up your WiFi connection and get the most out of your Chromebook. For additional support, visit the Chromebook H... Read more

How to set up email and WiFi - Motorola Moto X (2014)

Read this guide to learn how to set up your WiFi and email using IMAP or a Microsoft Exchange (ActiveSync) server on your Motorola Moto X (2014) Android phone. For more information on your Motorola Moto X (2014) phone, visit Motorola Moto X Product S... Read more

Roku - Setup Guide

Learn how to set up your Roku streaming device. The Roku is a streaming device that connects directly to your television system and Internet services to allow you to access popular online streaming services, including Netflix, Rdio, NHL GameCenter an... Read more

How to set up email and WiFi - Samsung Galaxy Alpha

If you've got a Samsung Alpha smartphone and want to get it set up to connect to your Shaw Internet and Shaw email account, you can follow the instructions below to get started. While there are three options for setting up your email on a Samsung Alp... Read more

Issues using Mac Mail on OS X Yosemite

We are currently aware that customers using Shaw.ca email configured in Apple Mail on the release of the new Mac operating system, OS X Yosemite, may be experiencing difficulties with sending and receiving emails. If you have upgraded to OS X Yosemit... Read more

About: SamKnows

SamKnows is a program that helps measure your Internet performance and diagnose home network issues by installing a "Whitebox" measuring device. From upload and download speeds, to latency and video streaming, SamKnows will give you control of your I... Read more

Troubleshooting email attachment issues in Windows 8

Issue: Unable to send or open email attachments in Windows 8As the Windows 8 Mail Exchange Servers are not able to open attachments, a possible workaround can be linking the Outlook Server to Shaw Webmail. In order to do this, you will need to create... Read more

Troubleshooting: Online video streaming

Having trouble streaming shows and movies? The quality of your video stream depends on a number of factors, including the strength of your Internet connection, local sources of WiFi interference, and the performance of your 3rd party streaming device... Read more

How To: Set up a third party WiFi router

WiFi routers enable you to connect devices like your laptop, tablet, and phone to the Internet wirelessly. Your Shaw modem acts as a router for your home, but if you would prefer to use your own third party router, you can. Connect your router and Sh... Read more

How To: Detect and remove malware and viruses

Learn how to detect and remove malware and viruses from your computer with these troubleshooting tips. Malware is software that is intended to damage or disable a computer or computer system. As a result of infection, your computers or apps may run s... Read more

How to set up Shaw email and WiFi on a Samsung Galaxy S5

Setting up email on a Samsung Galaxy S5? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your device’s... Read more

How To: Set up email forwarding in Shaw Webmail

Email forwarding automatically sends emails received at one address to another address. This can be useful if you have multiple email addresses but would like to receive everything in one inbox, or if you have a new email address and want your old em... Read more

How To: Connect a Panasonic Smart TV to Shaw WiFi

Some newer Panasonic Smart TVs can connect to a wireless network and access additional content from the Internet. If you have one of these wireless-ready TVs, visit the manufacturer’s support website for instructions on how to connect it to WiFi. Vis... Read more

How To: Connect a Sharp Smart TV to Shaw WiFi

Some newer Sharp Smart TVs can connect to a wireless network and access additional content from the Internet. If you have one of these wireless-ready TVs, visit the manufacturer’s support website for instructions on how to connect it to WiFi. Visit t... Read more

How to run a Trace Route (Windows)

Traceroute is a computer networking diagnostic tool which displays the path internet data takes from your computer to a specified destination, such as a website. This article will provide insight into how to run the Trace Route diagnostic test and ho... Read more

How To: Set up Guest Access for Shaw Go WiFi

ShawGuest access enables those who aren't Shaw customers yet the ability to try out the Shaw Go WiFi network, at specific locations or special events. Guests can connect to the ShawGuest network to receive complimentary Shaw Go WiFi access for up to ... Read more

How to set up email and WiFi - Samsung ATIV S

Learn how to connect your Samsung ATIV S Windows 8 phone to WiFi as well as how to setup your Shaw email account through an exchange server. While ActiveSync (Exchange) is the preferred email setup method, you can also use IMAP or POP. See the follow... Read more

About: McAfee Vulnerability Scanner

The vulnerability scanner feature in McAfee Internet Security manages your computer's updates so that you no longer have to wait to be notified when a program update is available. Updates will be automatically found and offered by McAfee Internet Sec... Read more

Guide: Arris Advanced WiFi modem (SBG6782)

In this article, you will find information about how to set up and connect to your new Arris SBG6782 modem, as well as how to change many of its settings. Modem set up Connect your device to WiFi Change WiFi channel Change the wireless network name C... Read more

About: WiFi (Wireless Internet)

WiFi (also known as Wireless Internet) is a technology that makes it possible for devices to connect to the Internet wirelessly. Your Shaw modem acts as a wireless hub, making WiFi available in your home. What is WiFi How WiFi works What is WiFi? WiF... Read more

About: WiFi interference

WiFi is a technology that makes it possible for devices to connect to the Internet wirelessly. Your Shaw modem acts as a wireless hub, making WiFi available in your home. Because the connection relies on signal transmission from the modem to your dev... Read more

Google Chromecast - Setup Guide

Learn how to set up Google Chromecast to access great content. The Google Chromecast is a new device from Google that allows you to enjoy your favourite content that you access from a variety of apps and Google Chrome on your TV in HD. Below, you wil... Read more

How To: Connect an LG Smart TV to Shaw WiFi

Some newer LG Smart TVs can connect to a wireless network and access additional content from the Internet. If you have one of these wireless-ready TVs, visit the manufacturer’s support website for instructions on how to connect it to WiFi. Visit the ... Read more

Apple TV - Setup Guide

Learn how to set up your Apple TV with these tips. The Apple TV is an entertainment device that allows you to stream anything that's on your Mac or iOS device to your HDTV with AirPlay. Below, you will find details on how to connect your Apple TV to ... Read more

How to set up email and WiFi - Nokia 1020

Connect to WiFi and email via IMAP or Exchange (ActiveSync) on your new Nokia Lumia 1020 Windows 8 phone. IMAP is the preferred and recommended email setup method, but you can also use Exchange or POP servers to set up your email. For support on your... Read more

How to set up Shaw email and WiFi on an LG G2

Setting up email on your LG G2? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit LG SupportRecommended server settings Visit LG SupportLG offers the most up-to-date suppo... Read more

How to set up email and WiFi - Motorola Moto X

Read this guide to set up your WiFi and email using IMAP or an Exchange (ActiveSync) server on your Motorola Moto X Android phone in a few easy steps. IMAP is the preferred email setup method. For more details on your Motorola Moto X phone, visit Mot... Read more

How To: Set up a Sony PlayStation 4

Setting up your Sony PlayStation 4 gaming console involves wiring it to your television and Internet, or connecting it to the Internet via WiFi. For the most up-to-date instructions, you should refer to the PlayStation support website. Visit the Play... Read more

Microsoft Xbox One - Setup Guide

Learn how to set up your Xbox One console. In this article you will find information on how to connect your Xbox One gaming console to your television, and to the Internet through either a wireless or a wired connection. This article will provide ins... Read more

How to set up email and WiFi - Google Nexus 5

Learn how to connect to WiFi on your Google Nexus 5 Android phone and set up your Shaw email account through IMAP or an Exchange server. We recommend that you use IMAP as it is the preferred email setup method for your Shaw email. For more informatio... Read more

How to set up Shaw email and WiFi on a Samsung Note 3

Setting up email on a Samsung Galaxy Note 3? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your devi... Read more

How to update your Mac OS

Learn how to update your Mac operating system (OS) by reading and following the instructions below. Ensure you are on a trusted network (e.g., home, work, etc.) and remember to always back up your data before you update any Mac software in case you e... Read more

How to set up email and WiFi - Sony Xperia Z1

Setting up email on your Sony Xperia Z1? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Sony SupportRecommended server settings Visit Sony SupportAs the device manufact... Read more

Shaw Secure Update - Version 12.8

Shaw Secure 12.8 is an updated version of Shaw Secure available to Windows 8 and Windows 8.1 users (excluding Windows Phone and RT) which has been designed to accommodate touch screen environments. Along with the new touch-capable interface, version ... Read more

About: Internet bandwidth

Bandwidth is a measurement of the amount of data that can be passed through an Internet connection in a given time. It can be considered a measurement of either speed or usage. Speed Usage Average home usage Download data Upload data How to monitor d... Read more

How to set up email and WiFi - HTC One

Continue reading to learn how to set up WiFi and your Shaw.ca email account via IMAP which is the recommended email setup method or through a Microsoft Exchange server, on your HTC One phone. For additional information on your HTC One phone, see HTC ... Read more

About: Shaw Go WiFi Finder mobile app

As a Shaw Internet customer, you can access Shaw Go WiFi — a network of over 100,000 Shaw Go WiFi hotspots across Western Canada. The Shaw Go WiFi finder app for iOS and Android,devices will help you find hotspots and share your favourite locations w... Read more

How do I set up email in Windows Live Mail?

Are you setting up email in Microsoft’s Windows Live email app? You’ll find everything you need in the steps below. You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. ... Read more

How To: Delete a Shaw email address using My Shaw

Have a Shaw email address you no longer want? You can delete email addresses using My Shaw. Before you scroll down, log into the My Shaw website (my.shaw.ca) or download the My Shaw app for your mobile device. Delete an email address on the Shaw webs... Read more

How To: Report a website to McAfee Site Advisor

When you have McAfee Internet Security installed on your Windows computer, and you use a search engine, green checkmarks will appear next to websites that McAfee has deemed safe to visit.If you see a search result with a green checkmark that you thin... Read more

How To: Connect to an open WiFi network

Learn how to connect to an unsecured WiFi network. Some wireless networks are open or unsecured, which means that you will be able to connect your devices to them without needing a password. How to connect with a mobile device How to connect with a P... Read more

How to set up Shaw email and WiFi on a Samsung Galaxy S4

Setting up email on a Samsung Galaxy S4? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your device’s... Read more

How To: Add a device to Shaw Go WiFi

To use devices with Shaw Go WiFi — an urban network of Shaw WiFi hotspots available to you with your Shaw Internet account — you have to register each device manually. A registered device will connect automatically every time you enter a hotspot loca... Read more

Copyright infringement notices FAQ

You may receive a copyright infringement notice from Shaw as a result of copying, downloading, or sharing protected content without legal permission. Here are answers to some of the most frequently asked questions about these notices. If you are a ri... Read more

How To: Secure your wireless network

Learn how to secure your wireless (WiFi) network. Your home WiFi network can be set to either protected or open. Having an open network means that anyone within range of your network can connect and use your Internet service. A protected network asks... Read more

How To: Recover deleted emails in Shaw Webmail

Having second thoughts about deleting emails? Good news! If you delete an email in Webmail you can recover it through the recover deleted email function. The deleted email goes into your Trash folder and won't be permanently deleted for 7 days. Until... Read more

How To: Adjust spam filters in Shaw Webmail

Spam can clutter your inbox — but it doesn't have to. If you're receiving a lot of spam email, you can try adjusting your spam filtering settings in Shaw Webmail. Adjust spam filter settings Go to https://webmail.shaw.ca Log in using your email and p... Read more

How to set up email and WiFi - Samsung Note II

Learn how to connect your Samsung Note II phone to WiFi as well as how to setup your Shaw email account through IMAP or an Exchange server. For more information, see Samsung Note II Product Support. For more information on the differences between IMA... Read more

How to set up email and WiFi - Google Nexus 7 / 10

Read this guide to connect to WiFi and set up your Shaw email account using IMAP or through an Exchange server on your Google Nexus 7 or 10 Android tablet. Although IMAP is the email setup method we recommend, it is also possible to set up your email... Read more

How to set up email in Outlook 2013

Are you setting up email in Microsoft’s Outlook 2013 app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit M... Read more

How to set up Shaw email and WiFi on a BlackBerry 10

Setting up email on your BlackBerry 10? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit BlackBerry SupportRecommended server settings Visit BlackBerry SupportBlackBerry ... Read more

How To: Choose a strong password for your Shaw accounts

To keep your Shaw accounts secure, it’s important to choose a password that is hard for someone to guess, but simple enough for you to remember. Scroll down for some great advice about choosing a good password. What makes a good password? Managing yo... Read more

About: Mobile apps for Shaw content

Note: Corus Entertainment decided to decommission a series of their apps as of May 1st. Click here for more info. There are a number of iOS and Android apps that can connect you to your Shaw products and services while you're on the go. Click any of ... Read more

How to boot into Safe Mode (Apple)

Learn how to boot Apple devices into Safe Mode. Safe Mode allows you to safely power on your computer in the event that there is a system issue, and can help resolve various problems with your Mac. This document will explain the various reasons you m... Read more

How to set up Shaw email with Mozilla Thunderbird

Are you setting up email in the Mozilla Thunderbird app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Mozilla SupportRecommended server settings Visit Mozi... Read more

Before you set up your mobile device...

Use these tips to assist in the setup of your Shaw email on your new mobile device. This document will explain what to do before you setup your mobile device (iPhone, iPad, Android, Windows P8/RT or BlackBerry) with Shaw email, and why your device ma... Read more

Troubleshoot: Unable to view video content on Community

If you are having trouble viewing video content embedded within Community documentation your browser's security settings may be preventing them from loading properly. Below you will find details on how to make this content viewable through the Intern... Read more

How to change the client lease time on a Cisco modem

Learn how to change the client lease time on a Cisco modem. If you are experiencing infrequent home WiFi disconnects, Issues connecting additional devices to your WiFi network, or notice that your devices are timing out or are losing connectivity aft... Read more

Email and Wireless Guide - Blackberry mobile devices

Setting up email or WiFi on your BlackBerry mobile device? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit BlackBerry Support Recommended server settings Visit BlackBerr... Read more

How to set up Microsoft Office for Mac 2011

Microsoft Office for Mac 2011 offers an Apple-compatible version of Outlook 2011. Follow the instructions below to configure Office for Mac 2011 (Outlook for Mac 2011) to work with your Shaw.ca email account.Note: While we have provided the following... Read more

How to set up Shaw email or WiFi on an Indigo Kobo

Setting up email on your Kobo eReader? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Kobo SupportRecommended server settings Visit Kobo SupportKobo offers the most up-... Read more

Amazon Kindle WiFi Setup and Wireless Guide

Learn how to connect your Amazon Kindle to WiFi. Amazon Kindle devices offer the ability to connect to your home wireless network to sync books or browse the internet. Please see the following directions for assistance in enabling your Kindle's wirel... Read more

How To: Setup Shaw email and WiFi on Android Tablets

Setting up email and WiFi on an Android tablet? We can point you in the right direction. Your tablet’s manufacturer will have the most up-to-date support information for the Android tablet you have. Android tablet support websitesRecommended server s... Read more

How to set up email and WiFi - Apple iPad

Configure WiFi and email settings on your Apple iPad This guide will explain how to connect your Apple iPad to a wireless (WiFi) connection and also demonstrate how to setup your Shaw email account through an Exchange server. This article provides in... Read more

Smart Phone Guides

For access to our latest Smartphone guides on how to set up email and connect to WiFi on your mobile phone, please see our article on Smartphone Guides 2018. Apple iPhone 4, 4S, 5SSamsung Galaxy SIIILG Google Nexus 4LG Optimus GHTC One XNokia Lumia 9... Read more

How To: Connect a Nintendo 2DS/3DS to Shaw WiFi

You can connect your Nintendo 2DS or 3DS gaming system to the Internet via your home WiFi. For the most up-to-date instructions, you should refer to the Nintendo support website. Visit the Nintendo DS Support website. How to connect a Nintendo DS to ... Read more

How to connect a PlayStation Vita to WiFi

Learn how to connect your PlayStation Vita to WiFi with our setup guide. This guide will show you how to set up and connect your PlayStation Vita (PS Vita) handheld gaming system, which can be connected to your Shaw Internet to play games online, dow... Read more

How to connect an Xbox 360

This guide will show you how to setup and connect your Xbox 360 gaming system, which can be connected to your Shaw internet service to play games online, download additional content and even to update the Xbox 360 system software. This article will p... Read more

How to connect a PlayStation 3

This guide will show you how to connect your PlayStation 3 (PS3) gaming system, which can be connected to your Shaw internet to play games online, download additional content and even to update the PS3 system software. This article will provide insig... Read more

How to set up email and WiFi - Motorola RAZR HD LTE

If you would like to set up your WiFi and email using IMAP or an Exchange (ActiveSync) server on your Motorola RAZR HD LTE Android phone, continue reading this guide. IMAP is the preferred method, but you can also set up your email using Exchange or ... Read more

How to set up email and WiFi - HTC One X

Find out how to set up WiFi and your Shaw.ca email account using IMAP or Microsoft Exchange on your HTC One X phone. Although IMAP is the recommended email setup method, you can also set up your email using POP or Microsoft Exchange. For additional i... Read more

How to set up email and WiFi - Nokia Lumia 920

This guide will help you if you just got a Nokia Lumia 920 Windows 8 phone and would like to connect to WiFi and email via IMAP or Exchange (ActiveSync). IMAP is the preferred and recommended email setup method, but you can also set up your email usi... Read more

How to set up email and WiFi - Google Nexus 4

This guide will explain how to connect your Google Nexus 4 Android phone to WiFi and demonstrate how to setup your Shaw email account through an Exchange server. While Exchange (ActiveSync) is the preferred email setup method, you can also use IMAP o... Read more

How to set up email and WiFi - Motorola Atrix HD

This guide will explain how to set up your wireless connection (WiFi) and email on your Motorola Atrix HD Android phone using IMAP or an Exchange server. For more information, visit Motorola Atrix HD Support. Click on the links below to be redirected... Read more

How to set up email and WiFi - LG Optimus G

Learn how to set up your Shaw email on your LG Optimus G phone. This guide will explain how to connect your LG Optimus G Android phone to WiFi and also demonstrate how to set up your Shaw email account through IMAP or an exchange server. Click on any... Read more

How To: Connect a Sony Smart TV to Shaw WiFi

Some newer Sony Smart TVs can connect to a wireless network and access additional content from the Internet. If you have one of these wireless-ready TVs, visit the manufacturer’s support website for instructions on how to connect it to WiFi. Visit th... Read more

How to set up Shaw email and WiFi on a Samsung Galaxy S3

Setting up email on a Samsung Galaxy S3? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your device’s... Read more

How to set up email and WiFi - Samsung Galaxy Nexus

This guide will explain how to connect your Samsung Galaxy Nexus phone to WiFi and also provides instructions on how to set up your Shaw email account through IMAP or an Exchange server. For more information on IMAP and POP, please see the following ... Read more

How to connect your Samsung Smart TV to WiFi

Learn how to connect your Samsung Smart TV to your Wireless (WiFi) network. Some new and recent models of Samsung televisions are capable of connecting to a wireless network to access additional content from the internet. If you have a Samsung TV tha... Read more

Wireless Printer Setup

Many modern printers are now able to connect to the internet and allow you to print from your desktop computer, laptop, or even mobile phone. Some printers use a wired connection and can be setup with as little as an Ethernet cable, while other print... Read more

Email setup and wireless guide - Apple iPhone

Do you have an Apple iPhone? You’re in the right place. It’s easy to set up and access your Shaw email on your iPhone. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple SupportRecommended server settings Vi... Read more

How To: Connect a Wii U

Learn how to connect a Wii U to your TV or to the Internet. Nintendo's Wii U console gaming system can be connected to your Shaw Internet to play games online, download additional content and even to update the Wii U software. This article will provi... Read more

How To: Set up WiFi on your computer

This wireless quick setup guide explains how to connect your computer to a wireless (WiFi) network using the network Name (SSID) and Pre-shared Key/Passphrase (i.e., password), including instructions for Windows XP, Vista, 7, 8 and 10, and Apple OS X... Read more

Shaw Webmail: Contacts

Webmail includes contact lists to help you manage your contacts' email addresses. Below, you can learn how to create, edit, delete, and manage your contacts. How to view your contactsHow to add a contactHow to edit a contactHow to delete a contactHow... Read more

How to set up email in Windows 8 Mail

Setting up email in Microsoft’s Windows 8 email app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit Micros... Read more

Troubleshooting: Web browsers

If you're having issues with a web browser (eg. Chrome, Safari, Edge, Firefox) there are three easy things you can do that might address the issue. Update your browser to the latest available version. Clear your browser's history (of all previously v... Read more

About: Shaw's Easy Switch email transfer program

Interested in moving your current email and contacts to Shaw? The Shaw Email Transfer program allows you to copy your saved emails and contacts from your current email address to your Shaw Webmail account. Who can use Shaw email transfer? Set up Shaw... Read more

About: Shaw WiFi resources

WiFi is a technology that makes it possible for devices to connect to the Internet wirelessly. From time to time you may need information or support resources for your Shaw WiFi and we've gathered some key content here for you. Shaw WiFi resources Fi... Read more

How to set up email in Outlook 2010

Are you setting up email in Microsoft’s Outlook 2010 app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit M... Read more

About: McAfee Internet Security

McAfee Internet Security is an application that can protect your computer against malware and viruses. It's available free to all Shaw Internet customers. Below you'll find links to support articles that will help you install the app, run a virus sca... Read more

How to set up Shaw email on a BlackBerry device (BBOS)

Setting up email on your BlackBerry device? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit BlackBerry SupportRecommended server settings Visit BlackBerry SupportBlackBe... Read more

How To: Use Shaw Webmail on your mobile device

Shaw Webmail is a convenient way to access your Shaw email accounts on any mobile device. To read, send, and manage your email, all you need is a secure internet connection and a mobile web browser. Access webmail on your mobile device Compose a new ... Read more

Glossary: Internet Terms

While you're browsing support articles, you might come across terms you don't recognize — or ones you'd like to know more about. This handy glossary of Internet terms can be a great resource, when you need it. Scroll down to begin, or click a letter ... Read more

How To: Set your wireless modem to Bridge Mode

Looking to switch your modem to Bridge Mode? If you're using a BlueCurve Gateway, you can set up Bridge Mode yourself by following the steps here: How to configure bridge mode on the BlueCurve Gateway. For all other Shaw modems, this will require a s... Read more

Shaw Internet Modems - Equipment Guide

Learn more about Shaw's Internet modems with our modem equipment guides. If you are having Internet connectivity issues you may want to update your Internet modem. This article will provide insight into Shaw's Internet modems including:Shaw wired mod... Read more

Hardware Information - SMC D3GN Internet Modem

Learn about the hardware features and specs of the SMC D3GN wireless modem. The SMC D3GN wireless modem is an ideal all-in-one wired and wireless solution that features effortless plug and play installation. This article provides insight into:SMC D3G... Read more

Hardware Information - Motorola SB5102 Internet Modem

Learn about the hardware features and specs of the Motorola SB5102 Internet modem. The Motorola SB5102 modem provides high-speed access to the Internet and other online services. This article provides insight into:Motorola SB5102 modem light sequence... Read more

Hardware Information - SMC 8014WN Internet Modem

Learn about the hardware features, specifications and about what the light sequence means on the SMC 8014WN Internet modem. On this page, you will find information that will help familiarize you with your SMC 8014WN Internet modem. This article provi... Read more

Hardware Information - Cisco DPC3825 Internet Modem

Learn about the hardware features of the Cisco DPC3825 Internet modem. The DPC3825 modem is designed to deliver data either via wired (Ethernet) or wireless (WiFi) to a wide variety of devices in your home or small office. This article contains infor... Read more

Hardware Information - Motorola SB5100 Internet Modem

Learn about the hardware features, specifications and about what the light sequence means on the Motorola SB5100 Internet modem. On this page, you will find information that will help familiarize you with your Motorola SB5100 Internet modem. This art... Read more

Shaw Internet PowerBoost

Learn about Shaw Internet PowerBoost. To help increase the speed of short downloads, Shaw includes a service called PowerBoost with Highspeed 7.5 and Highspeed 10 Internet. PowerBoost provides a 5-20 second burst of additional download speed for your... Read more

How To: Change your Shaw email password

If you forgot your email password, or you just want to change it for security reasons, you can set a new password using the My Shaw website or the My Shaw app. How to change your Shaw email/Webmail password Your new password must be 8 to 64 character... Read more

About: Shaw Webmail's email filters and spam settings

You can use email filters to automatically organize your Shaw Webmail inbox and folders. Configuring your spam settings will ensure that potentially unwanted emails are handled the way you’d like. Adjusting spam settings Creating a filter Deleting me... Read more

How To: Use Shredder in McAfee Internet Security

Like a paper shredder, McAfee's Shredder tool will securely and permanently delete digital documents you no longer want. You can rest easy knowing that shredded files can't be recovered and won't fall into the wrong hands.How it worksUsing the Shredd... Read more

How To: Use QuickClean in McAfee Internet Security

McAfee's QuickClean tool improves the performance of your Windows computer by identifying and erasing unnecessary files, e-mails, and junk that take up valuable space and slow down your computer.How it worksHow to run QuickClean on McAfee Internet Se... Read more

How To: Open a port in McAfee Internet Security

Are you using an app or device that won't work while McAfee Internet Security is running? This can happen when "ports" have been blocked or limited. You can open a port so the device or app can access the Internet.Open a portOpen McAfee Internet Secu... Read more

About: Calendars in Shaw Webmail

Shaw Webmail has a calendar you can use to set reminders and create events. You can create multiple calendars to keep your activities organized (eg. work vs. home), and you can tag your calendar events to find them using the built-in search feature. ... Read more

How to use Tags in Webmail

Tags can help you keep your Webmail organized. You can create tags and apply them to emails, contacts, and events. Tagging lets you filter your inbox, contact list, and calendar to display only items with a specific tag. How to create a new tagHow to... Read more

How to identify phishing or scam emails

Phishing is a technique that uses fraudulent websites and falsified emails to trick you into providing personal information like account usernames, account numbers, passwords, and credit card information. In recent years, phishing scams have become m... Read more

How To: Run a virus scan in McAfee Internet Security

Running a virus scan can help you to identify and eliminate the threats caused by viruses and spyware. Running scans on a regular basis can ensure that these threats are dealt with quickly.Run a virus scan using McAfee Internet SecurityTo run a virus... Read more

How To: View my Internet data usage

You can find out how much Internet data you are using each month, and how much data you used in previous months, using the My Shaw website (my.shaw.ca) or the My Shaw mobile app. View data usage using the My Shaw website View data usage using the My ... Read more

Troubleshooting: Internet connectivity issues

Learn how to troubleshoot Internet connectivity issues with these troubleshooting tips. Frequent Internet disconnections can occur as a result of hardware issues, as well as connection issues. To troubleshoot this problem you will need to try each of... Read more

How To: Report email spam by sending email headers

The quickest way to report spam to Shaw is through Webmail, but you can also forward spam to Shaw from a 3rd party email app. Report spam using Shaw Webmail Report spam using 3rd party email apps Report spam using Shaw Webmail When you use this metho... Read more

How to run a Ping Test (Mac OS)

Learn how to run a Ping test in Mac Operating System (OS). A ping test may need to be done in order to determine the status of your current Internet connection. The test will allow you to directly communicate with a website using either its domain na... Read more

How To: Set up your Shaw email

This page will point you to instructions on how to set up your Shaw email address on mobile devices and in popular email apps. You can have up to 10 email addresses as part of your Shaw account. Before you start Setting up your Shaw email on a mobile... Read more

Troubleshooting: Unable to connect to the Internet

There are many reasons why you might be unable to connect to the Internet. An offline modem, hardware failure, or a settings issue might be to blame. Try the solutions below to resolve the issue and get back online. Check for outages It's possible th... Read more

How to setup email on an Android device

Setting up email on an Android device? We can point you in the right direction. Your Android device’s manufacturer will have the most up-to-date support information for whichever model of Android phone or tablet you are setting up. Quick answer Andro... Read more

How To: Install McAfee Internet Security

McAfee Internet Security is a complete virus and online protection suite provided free of charge to Shaw customers using Windows computers. Before you start Installing McAfee Internet Security Troubleshooting Before you start Before installing McAfee... Read more

How To: Uninstall McAfee Internet Security

If you'd like to uninstall the McAfee Internet Security application from your Mac or Windows-based computer or laptop, just follow the instructions below.How to uninstall McAfee on your Windows computerHow to uninstall McAfee on your MacHow to uninst... Read more

How to set up Shaw email using Outlook Express 6

There are two options exist for setting up Outlook Express 6 to send and receive emails from your Shaw email account. This article provides insight into the two email configuration options available for Outlook Express 6: Configuration 1: Outlook for... Read more

How to Install Java

This guide will describe how to download and install Java on your computer. Java is a software platform that is required by some web services. The process below will also apply to those who are using an outdated version of Java and need to upgrade to... Read more

About: Shaw Webmail

If you use a shared or public computer or need easy access to email while you're travelling, you might make good use of Shaw Webmail. You can use it to send and receive email from any web browser. Shaw Webmail Features There are a number of features ... Read more

How to reset the Domain Name System (DNS)

The Domain Name System (DNS) is a "phone book-like" system which allows you to connect to a website based on its name (example: www.google.ca), rather than its IP address (example:74.125.226.88). The DNS connects this number to the name that you type... Read more

How To: Create a Shaw email address using My Shaw

Need a new email address? You can create up to 10 addresses (eg. username@shaw.ca) as part of your Shaw account. Before you scroll down, log in to the Shaw.ca website or download the My Shaw app for your mobile device. Security questions If you’re cr... Read more

How To power cycle a Shaw modem and router

One of the quickest fixes to many device issues is to power cycle (reboot) your equipment. It's as easy as disconnected and reconnecting cables in a specific order. How it works Troubleshooting Manufacturer support websites How it works Unplug the po... Read more

About: POP and IMAP email server settings

Email servers send and receive your email, making sure that everything gets where it's going. If you want to set up your Shaw email on a computer, mobile device, or email app, you'll need to know Shaw's email server settings. POP vs IMAP Wondering ab... Read more

About: Shaw Go WiFi

As a Shaw Internet customer, you have complimentary access to Shaw Go WiFi — a network of over 100,000 WiFi hotspots across Western Canada. The Shaw Go WiFi Finder app (Apple | Android) will help you find hotspots near you. How to register devices Ho... Read more

How to set up Shaw email using Outlook 2007

Are you setting up email in Microsoft’s Outlook 2007 app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit M... Read more

How to set up email on Windows Mail

Are you setting up email in Microsoft’s Windows email app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit ... Read more

How to Run a Ping Test (Windows)

Learn how to run a ping test in Windows to troubleshoot Internet connection issues. A ping test may be done in order to determine the status of your Internet connection. The test will allow you to communicate directly with a website using either its ... Read more

How to set up email in Apple macOS Mail

Setting up your Shaw email on your Mac Computer This page provides everything you need to get your Shaw email setup using Apple macOS Mail. All of the required Settings are below, followed by a detailed walk-through under Instructions. For more infor... Read more

How to enable, update, and reset your network adapters

This article will explain how to enable, update, and reset your computer's network adapter on both Windows and Mac operating systems. You will need to do this if you are unable to connect to the Internet because the network adapter installed on your ... Read more

How To: Change the WiFi channel on Shaw modem

You may need to change the wireless channel on your Shaw wireless modem if you encounter WiFi signal interference. While the wireless channel is set automatically by your modem, you can select a specific channel in the advanced settings for your mode... Read more

Troubleshooting: WiFi connection issues

In most conditions, your home WiFi connection to Shaw Internet should be stable and fast. Disconnections and slow speeds can be a result of weak signals, equipment settings, or interference. If you suspect that your WiFi isn't working as it should, t... Read more

How To: Change the wireless mode of your Shaw modem

A WiFi device’s wireless mode determines which frequency range it uses to broadcast and receives signals, as well as its maximum download and upload speeds. To find out which wireless mode your WiFi modem is compatible with, refer to the manufacturer... Read more

How To: Change a home WiFi network password

To change the password for the wireless network on your Shaw wireless modem, you will need to log into the admin console of your WiFi modem which will allow you to configure various settings related to your wireless network. You can do this over WiFi... Read more

How To: Log in to your Shaw WiFi modem

Logging in to your Shaw WiFi modem will allow you to configure its various settings, such as its broadcasting channel, WiFi network password, and your SSID name. Login instructionsTo change the settings for your Shaw WiFi Modem, log into your modem c... Read more

How To: Change the wireless network name (SSID)

The name of your wireless network is also known as the SSID. Before changing your WiFi network name, you will need to connect your computer directly to the Shaw modem with an ethernet cable. If you aren’t sure how to, read Directly Connecting Your Co... Read more

How To: Connect a computer directly to the modem

This article explains how to connect a computer directly to your Shaw modem and describes the scenarios when this would be worthwhile. When to connect directly Connecting a computer and modem When to connect directly You may want to connect to your c... Read more

Troubleshooting: Slow Internet speeds

If you think your Internet speed is slower than it should be, there are several things you can do to understand or correct the issue. Confirm if you have slow internet speeds with a Shaw speed test, and try these simple tricks to fix a speed problem.... Read more

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