Having trouble streaming shows and movies? The quality of your video stream depends on a number of factors, including the strength of your Internet connection, local sources of WiFi interference, and the performance of your 3rd party streaming device or player.

Common streaming issues

Use these tips to troubleshoot common streaming issues:

  • Check to see if multiple devices sharing your network are streaming or downloading. This can reduce the amount of bandwidth available to each device, and can lower the quality of your online video stream.

  • Sometimes the device being used to stream content (eg. computer, gaming console, Apple TV) can be the cause of quality issues. Reset the device by unplugging it from power for thirty seconds, and then reconnecting it.

  • Free up device memory by closing other apps or services from running in the background on your laptop, PC, or mobile device.

  • Malware and viruses can cause your computer to slow down and affect your ability to stream online content. Read the article Malware and Viruses - Detection and Removal.

  • Wireless Internet connections are vulnerable to interference. If possible, use an Ethernet cable to directly connect the device you are using to stream video content, instead of using WiFi.

  • Check the platform or service that you are trying to stream from as they may be having issues.  As an example, here is how Netflix streams videos along with some additional support tips specific to Netflix

Troubleshooting Shaw services

If you are experiencing problems such as long buffering (or loading) times, poor video quality, or intermittent connectivity while attempting to stream online content you can read these articles to troubleshoot your Shaw Internet service:

Note: That you can also check for Service outages for your area.

Support sites for popular streaming services

For support specific to a streaming service, visit its support website.


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