If you need to troubleshoot Internet Explorer 11 issues try these tips. Previously, some customers accessing Webmail through the Internet Explorer 11 browser experienced issues when trying to navigate and browse the service. This was because, at the time, many web pages and services including Shaw Webmail did not yet fully support this version of the browser.
If you are a Shaw customer using Webmail on your Internet Explorer 11 browser, we recommend that you use an alternative browser to access this service. Firefox, Chrome, and Safari will all allow you to browse Webmail successfully. You can find information on where to download these browsers below.
Customers who are unable to install a new browser on their PC, and do not want to enable Compatibility View Settings also have the option of switching their Webmail page to present in Basic HTML. This simply means that the web page will display as a stripped down version with some of the features of Webmail no longer available. To switch to Basic HTML View:
Login to Webmail
Go to Webmail Preferences in the top right-hand corner of the web page
Switch to Basic HTML by selecting Basic (HTML) under the "Login Using" section
Save your changes, then sign out of Webmail, and sign back in
How to tell which version of Internet Explorer I am using
To find your current Internet Explorer version number, open the web browser and click on the gear icon in the top right-hand corner of the screen. From here, select About Internet Explorer and your current version number will be displayed.