I spoke with an agent on the phone on Thursday. Thought my problem was solved. Not so. On Friday I was on hold for 3hrs 53mins. I was simultaneously on the “live” chat and Facebook messenger. I had to hang up the phone to move on to other things. Life doesn’t stop because Shaw has nasty customer service. I was transferred to a “live” person on chat but no one ever come on line. I have never received a reply to my Facebook message.
I called again Saturday morning and waited 38mins for a call back. The agent who finally called worked with me for about 45 minutes, said my problem was fixed and I would be able to access the information I needed in an hour or two. That was 20hrs ago and I still can’t. I get a “WHOOPS” error message. I’m so fed up with this.