Thanks for the response, I have chatted with 3 technicians nothing help.
-I only use 2 pods now Gateway modem is in the middle of 2 pods and pods are at least 40ft away from each other with good gateway signal
-At first they all connect to the gateway and after a day one pod decide to connect to another pod instead
-The Pod connected to another pod can still work well at beginning but after a while the speed drop dramatically and stay that way
-And finally same with others in this chat room, devices at same places keep changing connecting point and drop speed or lose connection
have tried changing pods locations remove and readd countless time, no improvements very frustrated
If a device always connects to the strongest signal, how come the TV box does NOT connect to the Gateway that sits right next to it and instead picks up the signal of a pod that is downstairs and a couple of rooms away?! We already have the super annoying problem that the picture and/or sound on the TV cut out all the time (only on Shaw, not on third party apps like Netflix), and this only exacerbates the problem.
In some cases for some specific devices we do need to attach to a specific gigapods. In my case, the 2.4 GHz Wi-Fi of the XB7 modem is switching channels continuously, while the giga pod 2.4 GHz is solid and working perfectly. If I could connect to the giga pod, my Nest cam would not be off-line and online 20 to 50 times a day. I have forced the connection to the giga pod by moving my XB7 further away and the giga pod works perfectly The 2.4 GHz Wi-Fi of the giga pod seems to perhaps have a better chip than the 2.4 GHz of the gateway??🤔.
I have a situation where the pods are far better than the gateway for the 2.4ghz network for my Nest cam.
We do need to be able to select device as an option.
Working with the Gateway and pods takes a little trial and error.
I suggest taking down your pods and rebooting your Gateway. Ensure the Gateway is located relatively central in your home then do some testing using the WIFI SweetSpots app. Get a picture of how well the Gateway is reaching to areas around your place. You may find the Gateway does the job adequately. If you decide to use the pods set out a plan. One of the biggest things to avoid is your pod joining with a device that is not required. I ran into that and seriously compromised my iMac download speed. Before the pod relocation, the iMac was connecting to the Gateway directly.
In short be very judicious with the use of the pods. I only used one to connect with my media room which has a smart tv, network speaker and cordless tv box. My XB7 connects with all my other devices around the house and outside without the help of a pod.
BTW if you have a device(speaker, wireless tvbox etc near your XB6/7 Gateway, connect that device using Ethernet to minimize wifi disruption.