@Mamabear87 -- always see the "Shaw Outages" page:
https://support.shaw.ca/t5/service-updates-outages/tkb-p/service-updates/label-name/southern%20alber...
for messages about outages in South Alberta.
Or, telephone Shaw (1-888-472-2222) -- Shaw may have updated the "on-hold" recorded message, to mention an outage.