Contract price guarantee

timko
Grasshopper

I accepted a Shaw value contact and I am not sure if it will be subject to rate increases. It states:

If any of your Services have a price guarantee (as identified in the service description) the monthly fees payable during the above stated promotional term(s) will not increase during this agreement as a result of normal rate increases applicable to all Shaw customers.

The service description does not state price guarantee. But the Shaw customer service rep stated that the price won't change for two years. How come the contract doesn't state that?

3 Replies

Re: Contract price guarantee

Moderator
Moderator

Hi  

The Value Plan Rate Guarantee covers the main services, but doesn't apply to add-ons. For example, if you have a cable package, any extra channel packs may be subject to rate adjustments, so that's why the contract is worded that way. I hope this helps, but please let us know if you have any other questions! 

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Re: Contract price guarantee

timko
Grasshopper

But it says "If any of your Services have a price guarantee (as identified in the service description)", but no where does it say I have a price guarantee"

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Re: Contract price guarantee

Moderator
Moderator

It depends on what you signed up for. If you set up an Internet only account, you would have a rate guarantee on your Internet service. If you set up an agreement for both cable and Internet, then the rate guarantee would apply to the main cable package and the Internet package.

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