Just some heads up news.
here is a link Court rejects Competition Bureau's appeal to block Rogers' takeover of Shaw | CBC News , so provided no further appeal to the Supreme Court of Canada (highly unlikely to be heard anyways) we just need the final yes or no from the Tech Minister now. I can see a light at the end of the tunnel now.
I am glad to see this moving forward. The merger promises larger infrastructure with greater resources. I am concerned about Rogers poor service reputation but that remains to be seen. As far as competition and pricing we will have to wait and see.
@g-idk / @rickatk / @rstra -- when Rogers takes over, and if Shaw has 1 million customers, and if Rogers has 100 agents to help the Shaw customers "migrate" from Shaw's E-mail system to whatever system that Rogers might offer, and if each customer needs 1 hour of help to migrate, that's 10 thousand hours for those 100 agents, which averages to be 100 hours per agent. If each agent works 5 days per week and 10 hours per day, that is 50 hours per week. So, that will take 2 weeks, at 50 hours/week, for those 100 hours.
Replace my estimates by your own, if you disagree, and tell me if you get either "more" or "less" than 2 weeks from your calculations.
Hey @mdk I cant imagine why customers would need one hour of help for the transition. Considering now a days everything is self help. Porting over to @rogers.com shouldn’t be that onerous…famous last words. Glad my email is iCloud.com.👍 I do hope the Shaw employees come under the employ of Rogers.
One thing to consider, we will be joining a much bigger support community over at Rogers.
@rickatk -- I cannot imagine why customers would need one hour of help for the transition.
That is an "average", or maybe the "median".
I expect that you & I would need less time, while my grandmother & her friends would need more time, especially if they need to be introduced to a different E-mail client with a different interface, and finding "buttons" in a different place on their screen.
As I said, if you have "better" numbers, run with them. I won't be offended. 🙂