I've been a Shaw customer for over 10 years. My friend told me about a loyalty promotion offered by Shaw recently. She was offered Internet 600 with BlueCurve on a 2-year term for $61 after taxes per month. So I called Shaw and asked about it. The representative stated that the offer is only for new customers. So what is the point of being a loyal customer when I have been with Shaw for over 10 years and my friend was able to get the exact same offer successfully, yet I am not able to?! I don't understand!
Time to switch service provider!
Also switching providers. Shaw bundles have become insanely expensive. I can find better under 75$
So i am also a very long customer. Over 15 years I believe. One thing i do not get @shaw-tony is shaw offers all these great deals to NEW customers, but does nothing for the ones who have been putting cash in Shaw's pocket.. steady..every month for over 15 years. Do you not see the insanity in this kind of thinking?
I am currently waiting to talk to the loyalty dept on the phone as my last fought for deal i had to get through the loyalty dept ends at the end of Oct. I fully expect to have this extended for another 2 years..maybe 4 if they will give it to me.. maybe for life. I did get a $10 for life land line from them.
We shall see. I will update this when i know.
@CannaPlates the new rates are for new customers to try out our services. You would have received a similar rate at the beginning of your services. Thank you for your continued business with us and patience. Our loyalty team will certainly try their best to make sure the plan suits your needs!
I'm sorry Tony, but Shaw has this completely backwards and is really starting to annoy long time loyal customers. I am a long standing customer with Shaw for 25 years, and I've about had enough of fighting with them every 2 years for even an equivalent rate to what new customers are getting. Where do you think the "new" customers come from? These are the ones who are switching between telus and shaw every 2 years to get the discounted rates.
It's time to start showing your customers you care about them and offer loyalty discounts for longevity of service. That's how you are going to retain people in the long term instead of fighting for new customers because you just lost them due to your unloyal like renewal packages.
We shouldn't be expected to have to call a loyalty department just to get reasonable rates that we deserve as loyal customers. It's time shaw started really considering what loyalty means.
Advertise the loyalty rates to show new customers what they can expect if they stay with Shaw! Make the loyalty rates better than the new rates, otherwise you are asking them to leave after 2 years and switch to a competitor. This business model is not focused on rewarding loyalty and it needs to be or else you will be losing more people than just myself and the others who took the time to post this on a shaw forum which is heavily biased.
I don't think that's a very good way to respond.
Let me spell it out for you.
I currently pay $153.30 / month, I have 2 year old equipment and 3 teenagers leeching bandwidth. My 2 year price $3679
New Customer, for the package I want, 2 year price is $3096.
I went online a few days ago, asked to upgrade, and i was given a price of $179/ month on a 2 year term. For a total of $4296
My 15 years of service gets me a price that's $1200 more over 2 years than a new customer with zero history with you.
I also have a big problem with this attitude on the part of Shaw. I’ve been a Shaw customer for about 40 years and would expect some TRUE appreciation. I also would like them to be calling me rather than vice versa after the shock of receiving a bill nearly $30 higher than normal. And then, having to go to call back feature the wait was so long, and once receiving the call back, it put me on ‘your next in line’ for an operator and then went to a busy signal!! So I had to ‘do over’. 😖. Will try again this aft but big disappoint thus far.
I was one of first customers in this area. Now paying more than current plans for services I get. I am sure after I leave will get a call with a great deal.