Customer Retention/Loyalty Care Disappointment

eni9ma
Grasshopper

I've been a Shaw customer for over 10 years. My friend told me about a loyalty promotion offered by Shaw recently. She was offered Internet 600 with BlueCurve on a 2-year term for $61 after taxes per month. So I called Shaw and asked about it. The representative stated that the offer is only for new customers. So what is the point of being a loyal customer when I have been with Shaw for over 10 years and my friend was able to get the exact same offer successfully, yet I am not able to?! I don't understand!

Time to switch service provider!

3 Replies

Also switching providers. Shaw bundles have become insane...

Dnsosbfbfbxks
Grasshopper

Also switching providers. Shaw bundles have become insanely expensive. I can find better under 75$ 

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we appreciate your long-standing business with us and def...

Moderator
Moderator

@eni9ma @Dnsosbfbfbxks we appreciate your long-standing business with us and definitely want to ensure your plan best suits your needs. Our customer support is the best way to enhance your plan.

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i absolutely agree with your point.

Gingerka
Grasshopper

i absolutely agree with your point.

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