Downloads blocked by Shaw - McAfee

[Mike11]

Hello 

Laptop with up to date Win 10 and up to date Shaw McAfee will not allow zip or pdf downloads, Showing "failed - virus scan failed".

Any ideas?

Thanks

[mdk]

I would

1. download the latest version of McAfee (assuming that you can "save" this download for later),
2. uninstall McAfee,
3. restart Windows,
4. if necessary: download the latest version,
5. reinstall McAfee.

[rstra]

Does this happen when you use a particular browser or does it happen with all browsers?

[Mike11]

Happens with Edge and Chrome.

[rstra · Accepted solution]

I Googled that error and there was a link to a Microsoft page that mentioned their attachment service.

[Mike11]

Thanks, I will try to look that up.

[JenV23]

I can't get past it at all.

[VaughanTaylor]

company sites on all browsers but not when downloading from an email