Error 400 on email login - how to resolve?

lisacottier
Grasshopper

One of my shaw web email accounts is getting an error saying it is no longer active, even though it has been con sisterly in use for years.  The error reads as, 

“HTTP ERROR 400

Problem accessing /service/preauth. Reason:

account is not active:[emailAccount]@shaw.ca
Powered by Jetty://“

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Re: Error 400 on email login - how to resolve?

shaw-tamara
Moderator
Moderator

Hi lisacottier 

It sounds like there might be an error or a setting that needs to be updated on our end, so I'd recommend getting in touch with technical support. They should be able to get it fixed for you. 

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Technical support and wait for their ignorance???? YOUR w...

JA2
Grasshopper

Technical support and wait for their ignorance????

YOUR webmail is throwing this error "account not active"

As you may have guessed this happened to me TODAY .... like the other people who asked and ask about the same problem ....

 

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> Technical support and wait for their ignorance???? IMHO...

mdk
Legendary Grand Master

> Technical support and wait for their ignorance????

IMHO, "slamming" the only people who can fix the problem seems to be counter-productive.

> YOUR webmail is throwing this error "account not active"

True.  If you login to My Shaw, you can view all your E-mail accounts. Do you see anything unusual?

Have you recently made any changes to your Shaw account, such as switching plans, adding TV channels? It's remotely-possible that some sort of "side-effect" was triggered.

 

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