Error 400 on email login - how to resolve?

lisacottier
Grasshopper

One of my shaw web email accounts is getting an error saying it is no longer active, even though it has been con sisterly in use for years.  The error reads as, 

“HTTP ERROR 400

Problem accessing /service/preauth. Reason:

account is not active:[emailAccount]@shaw.ca
Powered by Jetty://“

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Re: Error 400 on email login - how to resolve?

Moderator
Moderator

Hi lisacottier 

It sounds like there might be an error or a setting that needs to be updated on our end, so I'd recommend getting in touch with technical support. They should be able to get it fixed for you. 

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