extra charges for internet

Grasshopper

Last month I was charged extra for internet, did I use more than my package?  

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This is a peer to peer forum seldom moderated by Shaw emp...

Grasshopper

This is a peer to peer forum seldom moderated by Shaw employees.  That said, it’s hard to answer your question without more details (your current package, amount of the extra charge, how that charge was labeled on your bill, etc.).

For more direct assistance with your issue, I’d recommend contacting Shaw through their online live chat.  It can be accessed through the app, or via their website.

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-- seldom moderated by Shaw employees I disagree, but I a...

Grand Master

@Spatch -- seldom moderated by Shaw employees

I disagree, but I admit that a few Shaw employees do contribute to this forum.

@Joyce5572 -- if you logon to the My Shaw Portal, which is faster than trying to telephone Shaw Support, you may print any Shaw invoice from this year and the last, to see any changes in your billing.

Also, printed on the invoice from December is an announcement of rate-changes that took effect on 1/1/2021. Some of the rate-changes do apply to customers on the two-year Value Plan, which guarantees no price increases in the "basic" services.  The important word is "basic".

 

 

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