Frequent internet disconnects

Mrtaco
Grasshopper

I am getting internet disconnects for about 1-5 minutes about once or twice a day.

My modem is the Tecknicolor Aris. I am on a 1000Mb wired connection.

These are the event logs from my gateway-

DHCPv4[1521]: 72001020-DHCPv4 - IP Address Released2020/9/26 14:28:47Informational
ti_dhcp6c[1886]: 72001011-DHCPv6 - Missing Required Option 822020/9/26 04:14:31Critical
ti_dhcp6c[1886]: 72001011-DHCPv6 - Missing Required Option 242020/9/26 04:14:31Critical
ti_dhcp6c[1886]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Sat Sep 26 10:14:30 20202020/9/26 04:14:31Critical
ti_dhcp6c[1886]: 72001015-DHCPv6 Failed - No Prefix Available2020/9/26 04:14:30Critical
ti_dhcp6c[1886]: 72001014-DHCPv6 Failed - No Address Available2020/9/26 04:14:30Critical
ti_dhcp6c[1886]: 72001011-DHCPv6 - Missing Required Option 822020/9/26 04:14:30Critical
ti_dhcp6c[1886]: 72001011-DHCPv6 - Missing Required Option 242020/9/26 04:14:30Critical
DHCPv4[1521]: 72001001-DHCPv4 Provision - Completed2020/9/26 04:14:29Informational
DHCPv4[23800]: 72001020-DHCPv4 - IP Address Released

2020/9/26 04:13:01

 

 

Informational

The things i have tried are-

Switching my coax cable, not having a splitter ect.

Changing my IPv6 setting between Stateless and Stateful.

Disabling IPv6 on my windows system.

 

Other notes:

My DHCPv6 Beginning and ending address aren't the same? I dont know if they should be.

I am unable to change the lease time of the DHCPv6, while there is a box it is greyed out.

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1 Reply

it may be a signal related issue from the wall outlet, co...

shaw-tony
Moderator
Moderator

@Mrtaco it may be a signal related issue from the wall outlet, connections outside your home, or even a faulty modem. I'd recommend touching base with technical support to being further troubleshooting and investigate what's causing the issues.

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