Hardwire

[Olethegoalie]

I live in a condo and I have Ethernet plugins in each room to hardwire devices.

when I try to hook up my PS4 it says it cannot obtain an IP address.

also tried to connect my wife’s computer and nothing happens.

I’m using a tp-link desktop switch

any help would be greatly appreciated!

[rstra]

Have you tried bypassing the Ethernet connections and go directly to the switch to confirm that it is working properly?

[Olethegoalie]

Thanks for your reply, I have a tv and an Xbox running off of it already, Shaw technician set them up.

[rstra]

Ok. So you have the switch plugged in to one of the wall outlets? Have you pulled the wall plates to make sure the jacks are terminated and is their a patch panel and is everything connected at that end?

[mdk]

> I’m using a TP-link desktop switch.

Is the TV a "smart-TV", connected via Ethernet cable (or built-in WiFi) to your Shaw router, or to your TP-Link?

Or, is there a coaxial "splitter":  wall-port --> coaxial cable --> splitter --> coaxial-cable --> TV

with: ....................................................................................     splitter --> coaxial-cable --> Shaw device ?

To which device does the XBOX connect? How does it connect? WiFi? Ethernet cable?

For each Ethernet cable plugged-in to the switch, there should be a lamp beside each socket on the switch.

Is each lamp OFF? GREEN? (10/100 megabits/second) YELLOW? (1000 megabits/second)

Probably, the Ethernet cable between the TP-Link and Shaw device (Hitron? BlueCurve) should have a "yellow" lamp at each end, indicating Gigabit speed between the two devices. Correct?

Plug in her computer, start it up, and re-check the lamps on the TP-Link. What has changed?