High ping spikes

Not applicable

My download and upload speeds are pretty good, and my ping is mostly at around 17(tested on about 10 sites), but I will frequently have spikes of up to 150ms or even 250ms! (Wifi)

   On Ethernet, it is even worse! My average ping (tested on multiple sites), is 67ms, with spikes of 670ms 

Thanks,

Jeet

Labels (2)
5 Replies

Re: High ping spikes

Moderator
Moderator

Hey jeet,

Thanks for reaching out! There may be several reasons why you are noticing issues such as poor signal to your modem or a setup issue involving 3rd party routers/switches. What troubleshooting steps have you tried so far? Can you provide the WinMTR or Traceroutes reports with the normal ping and spikes?

Cheers,

Tony | Community Mod.

0 Kudos
Reply
Loading...

Re: High ping spikes

Not applicable

Hi Tony, I don't think a poor signal is an issue, as I pinged my router, and it only showed a 3ms delay. I didn't use cmd prompt to test it, (I used a website with servers very close by), so I will attach a picture of a test I just performed. 

 

I don't believe a setup issue is a problem, as I am using the router/modem, provided by Shaw; it has been replaced recently, so that shouldn't be a problem. I have enabled throughput booster in the adapter settings, which appears to have reduced the frequency of the lag spikes. 

Thanks,

Jeet

0 Kudos
Reply
Loading...

Re: High ping spikes

Shaw Squad

Are you using any of your own networking equipment in the home, like a 3rd-party router or wifi extender?  Do the results seem to replicate on other devices, or does it mostly just seem to happen on one particular device?

0 Kudos
Reply
Loading...

Re: High ping spikes

Not applicable

We are not using any 3rd party equipment, only the modem/router provided by Shaw. 

The problem is happening a little on another laptop, but more severely on this one.

This problem occurs with DNS settings and without. 

Thanks, 

Jeet

0 Kudos
Reply
Loading...

Re: High ping spikes

Moderator
Moderator

jeet thank you for confirming. Can you post your traceroutes to Google, Youtube, and Shaw.ca from your wired connection?

0 Kudos
Reply
Loading...
TALK TO US
Need more help?