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how do I get my site off a blacklist?

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my own personal domain and Wordpress site is on some sort of blacklist. I cannot access it with my connection with Shaw but can elsewhere using a different provider. How can I get my site off the list so I can access my email and wordpress site from home? 

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Re: how do I get my site off a blacklist?

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Hiya ianmccausland‌,

Just had a chance to test connecting to your domain http://ian.mb.ca from my home Shaw connection and the site loaded fine. This tells me that the domain / DNS lookup doesn't appear to be blocked on Shaw's end, so next I'd want to contact your hosting provider so they can check the access logs for IP addresses being blocked.

What you're looking for is to see if your home IP is being blocked by the webhost for whatever reason, which you can get by typing "what is my ip" into Google. For reference, my IP is 24.69.104.xxx (redacted last octet for privacy) if that helps them check their logs for me accessing your site between 12:50 and 12:55pm PST Jan 30th.

Hopefully they can pinpoint the issue for you,

Erik

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Re: how do I get my site off a blacklist?

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If it is infact blacklisted I am very interested to find out the site.

It is against the Telecommunications Act to do so, file a complaint with the CRTC.

People don't report this all that often so hard to track down a blocked site.

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Re: how do I get my site off a blacklist?

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my domain ian.mb.ca is viewable via Rogers LTE but when I connect to my home shaw I can't see it. No email as well through the mail server... So that leads me to believe it's been blocked for some reason. I had this happen to another domain of mine with MTS years ago, so I know it can happen.

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Re: how do I get my site off a blacklist?

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I know it can happen too..  I just don't find that many examples.

There can be other causes so that things appear to be blocked but are not actually. 

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Re: how do I get my site off a blacklist?

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For example the second NS server for your domain isn't responding to queries right now..

> set type=ns

> ian.mb.ca

Non-authoritative answer:
ian.mb.ca       nameserver = ns1.siteground213.com
ian.mb.ca       nameserver = ns2.siteground213.com

ns1.siteground213.com   internet address = 184.154.229.2
ns2.siteground213.com   internet address = 184.154.229.102

> set type=A
> server 184.154.229.2
Default Server:  ns1.siteground213.com
Address:  184.154.229.2

> ian.mb.ca
Server:  ns1.siteground213.com
Address:  184.154.229.2

Name:    ian.mb.ca
Address:  184.154.247.234

> server 184.154.229.102
Default Server:  [184.154.229.102]
Address:  184.154.229.102

> ian.mb.ca
Server:  [184.154.229.102]
Address:  184.154.229.102

DNS request timed out.
    timeout was 2 seconds.
*** Request to [184.154.229.102] timed-out
>

The second NS server isn't responding so you have DNS issues to fix first.  Shaw's DNS servers are funny that they almost always go for the second NS server listed, because it isn't working, Shaw users that are using Shaw's DNS servers can't find your site.

Get the DNS fixed and I suspect your problems will go away. 

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Re: how do I get my site off a blacklist?

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Thanks so much for that, can I ask how you did it, always learning.... 

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Re: how do I get my site off a blacklist?

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nslookup from the command line.  The > is the start of my commands, the rest is the output.

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Re: how do I get my site off a blacklist?

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awesome thanks so much!!

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Re: how do I get my site off a blacklist?

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Always happy to teach someone new tricks

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Re: how do I get my site off a blacklist?

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Hiya ianmccausland‌,

Just had a chance to test connecting to your domain http://ian.mb.ca from my home Shaw connection and the site loaded fine. This tells me that the domain / DNS lookup doesn't appear to be blocked on Shaw's end, so next I'd want to contact your hosting provider so they can check the access logs for IP addresses being blocked.

What you're looking for is to see if your home IP is being blocked by the webhost for whatever reason, which you can get by typing "what is my ip" into Google. For reference, my IP is 24.69.104.xxx (redacted last octet for privacy) if that helps them check their logs for me accessing your site between 12:50 and 12:55pm PST Jan 30th.

Hopefully they can pinpoint the issue for you,

Erik

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