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How to get Shaw to cancel my service

Grasshopper

My service ends on the 1st, i've been trying to cancel it for 2 weeks now. I get on the phone line put my # for call back and for the 6th time today... as soon as i was put as position 1 in the queue(from the callback) my call was dropped. I have spoken with customer reps twice now and they "transfer" me.. and it just drops me (all after they find out i want to cancel). I have filed a CRTC complaint, but i dont know how else to cancel my service.

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Why talk **bleep** when you have nothing to gain ... they got...

Grasshopper

Why talk **bleep** when you have nothing to gain ... they got In contact cancelled it and refunded me one month internet all it took was 8 hours of my time and complaining on all social media platforms 

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I have been on the phone for over 5 and a half hours tryi...

Grasshopper

I have been on the phone for over 5 and a half hours trying to cancel my service today (October 26). It has been absolutely horrible and I quite honestly cannot understand how to speak with someone. 

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I apologize for the poor experience and am sorry to hear...

Moderator
Moderator

@Parham @amtpresto  I apologize for the poor experience and am sorry to hear you leave us. We definitely want to help complete your request and have been expecting longer than usual wait times. Cancellations can only be made on the phone. I appreciate your continued patience.

 

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I had good luck one time having a new service provider co...

Grasshopper

I had good luck one time having a new service provider contact Shaw on my behalf to cancel my services with them.

Subsequently, Shaw promptly got on the phone with me the next day and made me an offer I couldn't refuse (to stay).

Up until that point, I had been lied to by every customer service rep at Shaw saying, "this is the best we can offer you."

(I've got 12 months of statements after that to prove they were all lying.)

In any event, see if your new service provider can "send a cancellation order" for you.

Good luck!

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Grasshopper
 
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Why talk **bleep** when you have nothing to gain ... they got...

Grasshopper

Why talk **bleep** when you have nothing to gain ... they got In contact cancelled it and refunded me one month internet all it took was 8 hours of my time and complaining on all social media platforms 

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I have them for ten years now and trying to cancel and go...

Grasshopper

I have them for ten years now and trying to cancel and going through same thing ..after experience this I would never go them again ever even if I have to live with out it 

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When all efforts fail. not paying might be the only optio...

Grasshopper

When all efforts fail. not paying might be the only option. Shaw has been warning disconnection if not paid. I guess that eventually Shaw will have to cancel your account if you are not paying.

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Yes I am experiencing same, and now I regret all my suppo...

Grasshopper

Yes I am experiencing same, and now I regret all my support given to Shaw in the past. Accepting cancellation through phone only, and don't allow their client to talk to their agent through the phone. What a joke way to keep their clients. 

I don't think I will ever use Shaw again. 

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> I don't know how else to cancel my service. Login to My...

Grand Master

> I don't know how else to cancel my service.

Login to My Shaw, and view the detailed charges.  If you have any "rented" hardware (phone adapter, cable-modem, TV terminal), disconnect it, and take it to the nearest of Shaw's retail outlet, and cancel everything, in person.  If you keep any of that rented hardware, Shaw will charge you, as if you purchased it. Keep your receipt for the return of the equipment, just to avoid any possible dispute about not returning it.

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