Intermittent internet connection

bs99
Grasshopper

I am continuously experiencing outtages of my internet service.  Error logs below.  

We have replaced modem, replaced router, replaced ethernet cables, shut down ipv6 on all desktop PCs and Macs.  Still experiencing them daily.  Our modem is in bridge mode and connected via ethernet to a 3rd party router.  

Shaw support consistently defaults to say it is the router.  I have confirmed with Shaw that my setup should be compatible with the blue curve modem.  Also, I can see from the community that this is being experienced by other users not using a 3rd party router.  Im not sure these errors would stop if we ditched the router. 

Any help would be appreciated.  Thanks!

Error logs show the following: *Would be good if logs showed which device is requesting a renewed protocol?  I have them setup with static IP's and could trace.  

[Harvester][2867]: Harvester StartRadioTrafficHarvesting Starting Thread to start RadioTraffic Data Harvesting
2020/5/10 19:54:38 Notice

[Harvester][2867]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting
2020/5/10 19:54:38 Notice

ti_dhcp6c[9821]: 72001011-DHCPv6 - Missing Required Option 82
2020/5/10 19:54:16 Critical

ti_dhcp6c[9821]: 72001011-DHCPv6 - Missing Required Option 24
2020/5/10 19:54:16 Critical

ti_dhcp6c[9821]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Mon May 11 01:54:15 2020
2020/5/10 19:54:16 Critical

ti_dhcp6c[9821]: 72001015-DHCPv6 Failed - No Prefix Available
2020/5/10 19:54:15 Critical

ti_dhcp6c[9821]: 72001014-DHCPv6 Failed - No Address Available
2020/5/10 19:54:15 Critical

ti_dhcp6c[9821]: 72001011-DHCPv6 - Missing Required Option 82
2020/5/10 19:54:15 Critical

ti_dhcp6c[9821]: 72001011-DHCPv6 - Missing Required Option 24
2020/5/10 19:54:15 Critical

DHCPv4[9200]: 72001001-DHCPv4 Provision - Completed
2020/5/10 19:54:13 Informational

Labels (2)
3 Replies

Are you able to test the connection by taking the BC gate...

rstra
Grand Master

Are you able to test the connection by taking the BC gateway out of bridge mode and using it as your wifi router. This would rule out your router as the problem.

Reply
Loading...

Hi  My issueis same lots of service drops lots of error m...

HenriettaLobos
Grasshopper

Hi 

My issueis same lots of service drops lots of error messages but i didit bridge the router yet 

Speed is slooow amd intermittently cut in out,ive factory reset the router and reconfigured it a few times but no luck..also having huge amounts of ipv6 firewall attacks every day thousands of times sometime. Amd i prefer not using ipv6 but this router even fctory reset does not let me set my preference settings . I do not wish to use 5gh network and even after turning it off its still broadcasting without a ssid. But this casing my tblet and all other devices to loose stream radio,nd my tblet is older so it just keeps disconnecting and reconnecting between the same hub ip adress . Also it doesnt allow me to adjust nything in the wifi tuning as in changing better channels its always on 6 and its polluted by 3 near by wifis also on 6.

My router is a technicolor cgm 4141shw 

Also the wifi range is very spotty and very poor being 15ft away fro  itoutside my front door and i barely get reception..my old routers were coveriing entore hous3 same spot.

Lastly ive also noticed the coax cable is really old and few places hard kinked in my crawl space and it has 3 splitter type connections just close to what i see within 2ft of ea other..

And they look like professional crimped ends also..

0 Kudos
Reply
Loading...

-- you seem to have several issues: intermittent loss of...

mdk
Grand Master

@HenriettaLobos -- you seem to have several issues:

  1. intermittent loss of Internet access.  Does this occur when you have an Ethernet cable between your computer and your cable-modem?  If so, contact Shaw, and ask them to view and analyze the "signal strength" reaching your cable-modem. If it is "poor", then demand that Shaw send out a "line technician".
  2. poor WiFi range from your current WiFi router -- have you asked Shaw to replace the cable-modem? My Hitron cable-modem is near the back of my house, and I don't see its WiFi when standing on the sidewalk at the front of my house. If you upgrade to "Fibre+ Gig", be sure that Shaw supplies the new XB7 cable-modem. It is supposed to have larger WiFi coverage.
  3. too many splitters. The ideal situation is one splitter inside Shaw's "demarcation box" (where the coaxial-cable from the nearest telephone phone enters your home) plus individual "runs" to each room (TVs, cable-modem). It's OK for one splitter in a room to split to the Shaw Phone Adapter and to your cable-modem or to your PVR, because that Adapter does not require a high signal-level.

 

This is a peer-to-peer discussion group, not an official path to Shaw (1-888-472-2222 or www.shaw.ca/chat ). Contact them.

 

0 Kudos
Reply
Loading...
TALK TO US
Need more help?