Hey there! This has been driving me absolutely NUTS, as my wife and I are both night owl gamers, and this issue honestly makes it IMPOSSIBLE to get anything done on the internet.
So here's there issue. Just about every night, like clockwork, around 1AM ish, the internet randomly starts cutting in and out for no apparent reason. Everything is absolutely flawless throughout the entire day, and then suddenly at around that time every night, constant dropping.No increase in usage or devices connected. Just sudden disconnecting. I have no idea what this could be. I can't imagine its anything on my end as far as cables, devices, usage, etc, or else we would be seeing this during the day as well. I contacted support about this and they got me to factory reset the modem and check the line for splitters and things like that, which there are none, and the reset was done, and still the issue continues. I asked if there was possibly something Shaw does at night that would compromise their internet connection at all, and I was told there was not.
I'm honestly at a loss for what this could be or how to fix it, but it genuinely makes the internet service unusable for me. I would LOVE any insight or solution to this problem of mine! Thank you!
I am currently on Shaw BlueCurve Internet 300 and the disconnections occur on both wired and wireless devices (Hard-wired PCs and Wireless Phones/Tablet)