Internet slow using splitter

dmsc
Grasshopper

 I have been having issues with speed when I use a splitter. ( Shaw provided the splitter) I have used 3 different RG6 cables nothing works until I disconnect the splitter and go right from the Amplifier. Does anyone have an idea of what I should do?

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Do you really have an "amplifier" connected. If so, bypa...

mdk
Legendary Grand Master

Do you really have an "amplifier" connected.  If so, bypass it, and bypass the splitter, then check if the symptoms change.

How many coaxial-cables have you swapped:

  • wall-outlet to amplifier,
  • amplifier to splitter,
  • splitter to TV,
  • splitter to cable-modem,

?

A splitter outputs less signal-strength (on each output) than what it receives on its input port. Perhaps, your incoming signal-strength is "marginal", and dropping-it, through the splitter, is causing your symptoms.

I doubt that changing the splitter will be the remedy to your symptoms..

Instead, contact Shaw (online-chat or telephone) and get them to remotely logon to your cable-modem, when the splitter is active. They can check the signal-strength entering the cable-modem. Then, ask them to wait a minute, while you bypass the splitter, and get them to re-check the signal strength (and other values).

 

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