Manage email in app

[rstra]

In the iOS app, when I select manage email, it shows 0/10 when there should be 3 addresses created. The email addresses appear to work. Is there a bug in the app?

[rstra]

Happens on the web app as well, must be a problem with my account. I will call in.

[shaw-tony]

@rstra that is odd indeed if it isn't showing up on the web app. Let me know how it goes with troubleshooting.

[rstra]

Thanks Tony. I chatted in and tried re-linking the account to My Shaw, but is still shows 0/10 created under email accounts. The agent confirmed that my address are still attached to my account and then had to escalate the problem to be resolved. Hopefully it is sorted out soon,

[rstra]

Hi Tony,

it has been a few weeks now and still no resolution. Am I able to PM my account and ticket number to you to have a closer look?

[shaw-tony]

@rstra sure, shoot me a PM. I'm working through some backlog as well so I may be delayed in responding.