I have the Hitron Modem and the upgraded 300Mbps connection and I am regularly dropping the internet connection. For some reason it seems to happen most often around 10pm at night. I originally thought it was my Mesh Wifi but then this morning I checked the Modem and the lights were showing the modem had lost connection.
@Hinchey that's an indication of a signal related issue. I checked your account and see the upstream signal is a bit off-spec. What troubleshooting steps have you tried so far?
After reading your message I have ensured that all coax connections are tight including the connections at the modem and where the coax enters the house and at the splitters. I did not notice any loose connections.
@Hinchey it could be a faulty splitter or a booster is required to bring the signal up (as it goes through the wiring in your home). After the steps, have you noticed an improvement?
@Hinchey the signal levels are still off-spec. I'd recommend scheduling a service technician to improve those levels and to make sure you don't experience any more disconnections. It may also be a power-related issue if the Hitron/3rd party router is connected to a power bar.
Although some Shaw employees participate in this forum, I recommend that you directly telephone Shaw, toll-free: 1-888-472-2222, to schedule a service appointment, at some mutually-convenient time, next week.
