No internet, North Edmonton

[neufy521]

Spoiler

Haven’t had internet all weekend, anyone else in Edmonton the same? Tried going to the support page and page won’t load either. I’m not on social media so I can’t even contact the chat support 

[rstra]

Nothing on the service alerts page, likely just limited to you. Have you tried calling or chatting in to Shaw, reseat cables, power cycle modem, router etc?

[mdk]

@neufy521 --  I’m not on social media so I can’t even contact the chat support 

Even without being on "social media", if you have an Internet connection, you can use Shaw's "online chat" service to contact Shaw Support.

[Chercass]

Now I don’t either. Trying to get work sort of need it you think!!  Furious that they have banking hours to even call. No service indeed. 

[Mois]

My internet connection is unstable, on and off, most of the time no internet no wifi 

[mdk]

@Mois -- most of the time, no internet no WiFi

If you have no WiFi, then there is no connection between your computer and your Shaw cable-modem.

This points to a problem, either:

1. with your computer's WiFi adapter
2. with your operating system (Windows? IOS on an iPad?)
3. with the WiFi adapter inside the cable-modem
4. walls within your home "as the crow flies" between your computer and the cable-modem.

If you are also losing connectivity between your computer's "wired" network-adapter and the cable-modem, then I suggest that you contact Shaw, and get them to remotely logon to your cable-modem, to check the "signal-strength", and other values.

Then, ask/demand Shaw for a replacement of the cable-modem. They will ship one to you, via Canada Post. Box-up the current cable-modem, and take it to any Canada Post outlet, and tell the clerk that you are returning the box to Shaw. They will accept it, give you a tracking-number, and ship it to Shaw, at Shaw's expense.  Retain the tracking-number, to show it to Shaw, if necessary, if Shaw states that you have not returned their device.