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Shaw survey error

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I am unable to take the new survey due to the error listed below.

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Re: Shaw survey error

Moderator
Moderator

Hey vanadiel,

Edit: I do see that the survey is showing up. I will work with our admin team in removing it, as it was recently decommissioned. Thank you for bringing it forward!

Tony | Community Mod.

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Re: Shaw survey error

Moderator
Moderator

Hi  

Unfortunately the screenshot you attached isn't opening at full size, so I'm not able to read the error you're receiving. That said, the surveys for chat were recently decommissioned, so if you're running into that error after a chat session with one of our agents, it could mean that something needs to be updated on our end. Are you able to provide us with a higher quality image of the error you received? And can you confirm if this survey was after an online chat session with support?

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Re: Shaw survey error

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It popped up when I opened this forum.

It does not tell you much about the actual error.

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Re: Shaw survey error

Moderator
Moderator

Hey vanadiel,

Edit: I do see that the survey is showing up. I will work with our admin team in removing it, as it was recently decommissioned. Thank you for bringing it forward!

Tony | Community Mod.

View solution in original post

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