SPF Record for - Emails rejected from Shaw accounts

[cindyorsten]

HI,

Our company is in the process of launching digital gift card purchases on our website through Givex.  They're a major North American provider.  When running test transactions, any cards gifted to people with Shaw email addresses are being rejected.  We're getting a message on our end that says 'sender rejected message' 

Does shaw have and SPF entry that we can enter on our DNS server so that shaw will see these as safe?

Any help is appreciated. 

[shaw-tony]

@cindyorsten I'd be happy to look into that. Please DM me the info below.

SMTP FROM email address:
subject of email:
recipient email address (@shaw.ca)
time of the test message:
exact copy of bounce back message error:

[cindyorsten]

SMTP FROM email address: smtp.gmail.com

Subject of email: You have received an OEB Breakfast E-Gift Card

Recipient email address (@shaw.ca) -**@shaw.ca 

time of the test message:  below is a list of test transactions that we did

2020-11-23 12:28:46 Dave.Orsten Resend E-Cert Order: CWS Order ID 10204236, E-certs resent with delivery method: ’email’ - to **@shaw.ca
2020-11-21 14:56:50 Dave.Orsten Resend E-Cert Order: CWS Order ID 10204236, E-certs resent with delivery method: ’email’ - to **@shaw.ca
2020-11-21 14:37:00 Dave.Orsten Resend E-Cert Order: CWS Order ID 10204236, E-certs resent with delivery method: ’email’ - to **@shaw.ca
2020-11-21 14:35:07 ** Resend E-Cert Order: CWS Order ID 10204236, E-certs resent with delivery method: ’email’ - to dorsten@shaw.ca
2020-11-21 14:04:44 ** Resend E-Cert Order: CWS Order ID 10204236, E-certs resent with delivery method: ’email’ - to dorsten@shaw.ca

Exact copy of bounce back message error: Below is the communication from the gift card provider 

The error is sender rejected. We are not getting any error when sending from root@givex.com and the email is delivered.

Our logs:

Dec 1 17:15:18 postfix/smtp[19945]: 12C304960B: to=<**@shaw.ca>, relay=smtp.glb.shawcable.net[64.59.134.8]:25, delay=3.1, delays=0.01/0/2.1/0.91, dsn=5.2.0, status=bounced (host smtp.glb.shawcable.net[64.59.134.8] said: 552 5.2.0 <contact@eateoeb.com> sender rejected (in reply to end of DATA command))

Thank you, 

[mdk]

@cindyorsten -- 552 5.2.0 <contact@eateoeb.com> sender rejected 

Hmm.

$ nslookup -ty=any eateoeb.com 8.8.8.8
Server:  dns.google
Address:  8.8.8.8

*** dns.google can't find eateoeb.com: Non-existent domain

and:

$ whois.exe eateoeb.com

Whois v1.14 - Domain information lookup utility
Sysinternals - www.sysinternals.com
Copyright (C) 2005-2016 Mark Russinovich

Connecting to COM.whois-servers.net...
No information found.

and from: https://www.websitesvalues.com/search/eatoeb.com/

  •Domain status server: clienttransferprohibited
  •Domain created: 2011-07-19 9 Year 4 Month 20 Day ago
  •Domain expires: 2021-07-19 0 Year 7 Month 9 Day left
  •Domain owner: Overeasy Breakfast LTD.
  •Name server: ◦asa.ns.cloudflare.com / darwin.ns.cloudflare.com
  •Registrar URL: www.publicdomainregistry.com

The above information is for a domain with one less "e" in the domain-name!

and from: https://publicdomainregistry.com/check-availability

The following domain names are available:    eateoeb.com

>>> We are not getting any error when sending from root@givex.com 

So, is Shaw "rejecting" E-mail messages that originate from a non-registered domain?

To badly misquote Shakespeare: 2 "E" or not 3 "E", that is my question.  🙂

[cindyorsten]

Apologies for the typo.  

Domain is  eatoeb.com 

Email is contact@eatoeb.com 

[mdk · Accepted solution]

@cindyorsten -- after correcting the typo, do the "test" messages get delivered?

[cindyorsten]

Thank you for your assistance, this resolved this issue.